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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
I wish there could be a 1/2 star rating. I rented a car in Denver Airport. For the most part the only initial issue i had was the rental place was filthy, trash on the floor, no garbages and only 2 clerks working with a packed lobby. It took 30 mins of waiting in line to get the rental that was prepaid. When I got to the counter things were slowed by their attempt to upgrade and sell insurance. I declined everything just wanting the rental I prepaid. The car was good, no complaints there. When i returned the car i got the e-... read more
Business response:
In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We do apologize if coverage was added to your rental after being declined. Our records sow our Customer Service did issue a refund for this on August 13th 2021. Please be assured that your experience was not typical. A copy of ou... read more
I booked a reservation for a 7 day rental through *****/*********. To book my reservation, I defined my pickup day, but not explicit pickup time. I received my confirmation via email after booking, and it mentioned a 12pm drop off/ pickup time but did not think anything of it. I arrived at my destination at ~8pm, and upon pickup, I was told that I was a "no show" because I arrived after 12pm. There was no attempt to contact me. Because I was a "no show", Payless attempted to charge me an additional $65 per day (this woul... read more
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
After my flight was delayed, I was 2 hours late picking up my reserved rental. They had canceled my reservation, and while they assured me they still had cars, it would be an EXTRA $200 for the four days as it would have to be an "upgrade". Fine, I needed a car. Turned in the car four days later uneventfully, but ANOTHER $166.66 charge was added to my card the day I turned it in. Three messages left and unanswered, parent company involved, I FINALLY find out that the $166.66 charge was for "a cleaning fee, as the car was smo... read more
Business response:
7/31/2021 Dear Mr. ***********, Your comments have been forwarded to the ABG Team. . We would like to review the issues you raised with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We look forward to your reply and assist with resolution.. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
For a recent trip to San Diego I rented a car through Payless Cars using Expedia. Total cost was $381 for four days. When I went to pick up the car the agent told me it was only a 2-door and too small for three people (not true, Versas are 4 doors), and he would give us an upgrade for $7/day. I said sure, fine. He asked if I wanted extra insurance and I said no thanks. My reading glasses were in my luggage, but I signed the form, trusting him, and we went on our way. Once I could read what I had signed, I saw he had charged ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Operations Manager and requested the contact you directly via email to address you billing concerns. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response C... read more
We rented a car from Payless Car Rental at the Miami airport on 4/23. There was no pre or post rental inspection. We received a bill for over $100 for repairs to damages while renting the vehicle. I called customer service asking for a pre or post rental inspection report and they claimed they don't do them due to Covid. I asked them to identify what damages needed to be fixed in the car and they said that they wouldn't do that either. I asked if there was a formal dispute form and they said no. He said my only option was to... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I rented a car from the Kansas City MCI airport location. They told me not to worry about all the small dings and scratches (nothing smaller than a quarter would come back to me). After I turned the car back in in exactly the same shape I received it, they called me asking for $4000 to fix hail damage claiming that I had driven the car through a hailstorm while I had it. I never encountered any hail the whole time I had the vehicle! Do not rent from this shady company.
Business response:
In regards to the aforementioned BBB complaint Case, thank you for contacting our Payless by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement nu... read more
This company gave me the worst experience I ever had in my life, I can't even give them one star. This organization hasn't one competent person that works in the entire company. I just want people to never waste their time depending with this company. I have sent a letter to the Attorney General of Atlanta. FFFFFFFFF is the rating I can't leave, but tried!
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that we has previously requested supporting documentation for the earlier return. Acceptable documentation would be a boarding pass (NO itinerary's), or Uber/taxi (If you got a ride back home). At this time we show we have yet ... read more
Horrible business and customer service! Made a reservation on 5/29/2021 and prepaid $60.18 for a 12 hours rental car, then 5/30/2021 I've decided to modified the reservation to extend the rental to a full day, which I used the $60.18 confirmation number to modified, prepaid again $104.49 and got another confirmation number. On the day of picking up the car, the line was 2 hours long and only one person behind the counter trying to help 30 some people in front of me. Fine, I used the same confirmation email to cancel my reser... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I arrived to the San Diego airport and i made a reservation thru ******.com to pick up a car that same night at the airport office for Payless Rental. When i arrived to the office the agent was trying to rent me a car but i told him i just had made a reservation and he said they do not accept same day reservations and that he didn't have cars anyways to help me with the reservation (minutes before he was trying to rent me a car, crazy huh?) He also was trying to force me to buy insurance with them even when i told them i had... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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