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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
We rented a car from Payless Car Rental at the Miami airport on 4/23. There was no pre or post rental inspection. We received a bill for over $100 for repairs to damages while renting the vehicle. I called customer service asking for a pre or post rental inspection report and they claimed they don't do them due to Covid. I asked them to identify what damages needed to be fixed in the car and they said that they wouldn't do that either. I asked if there was a formal dispute form and they said no. He said my only option was to... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I rented a car from the Kansas City MCI airport location. They told me not to worry about all the small dings and scratches (nothing smaller than a quarter would come back to me). After I turned the car back in in exactly the same shape I received it, they called me asking for $4000 to fix hail damage claiming that I had driven the car through a hailstorm while I had it. I never encountered any hail the whole time I had the vehicle! Do not rent from this shady company.
Business response:
In regards to the aforementioned BBB complaint Case, thank you for contacting our Payless by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement nu... read more
This company gave me the worst experience I ever had in my life, I can't even give them one star. This organization hasn't one competent person that works in the entire company. I just want people to never waste their time depending with this company. I have sent a letter to the Attorney General of Atlanta. FFFFFFFFF is the rating I can't leave, but tried!
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that we has previously requested supporting documentation for the earlier return. Acceptable documentation would be a boarding pass (NO itinerary's), or Uber/taxi (If you got a ride back home). At this time we show we have yet ... read more
Horrible business and customer service! Made a reservation on 5/29/2021 and prepaid $60.18 for a 12 hours rental car, then 5/30/2021 I've decided to modified the reservation to extend the rental to a full day, which I used the $60.18 confirmation number to modified, prepaid again $104.49 and got another confirmation number. On the day of picking up the car, the line was 2 hours long and only one person behind the counter trying to help 30 some people in front of me. Fine, I used the same confirmation email to cancel my reser... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I arrived to the San Diego airport and i made a reservation thru ******.com to pick up a car that same night at the airport office for Payless Rental. When i arrived to the office the agent was trying to rent me a car but i told him i just had made a reservation and he said they do not accept same day reservations and that he didn't have cars anyways to help me with the reservation (minutes before he was trying to rent me a car, crazy huh?) He also was trying to force me to buy insurance with them even when i told them i had... read more
Beware! Beware! Picked up the old, janky car yesterday. As soon as we left the airport the check engine light came on. Called once we got to our destination and they said they'd note it on the account and they'd give us a replacement. Tried calling next day to schedule a swap, called around 8 am in the morning, no answer so left msg and said cars now not driveable, it died on us 3 times trying to back out of the driveway. No one called back all day. Tried calling 3 more times throughout day, left 2 more messages (since no on... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Reps don't tell you about all the charges they will be charging you. Thousands of $ of hidden fees.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you reserved a vehicle from our website for $736.94, at the time of picking up the vehicle we show that you accepted an upgrade from an economy car to an intermediate SUV for an additional $21.00 per rental day plus taxes and... read more
i rented a car at the airport in Atlanta GA. Made the mistake of paying for gas in advance because of the gas shortage. Little did i know it would become a drag down fight to get my $49 back. I bought the car back on a full tank. I was told if you returned on full the gas wouldn't be charge. It's day 2 and I've called twice. The 1st guy said youre not getting refunded period. The 2nd customer service agent told me to send a copy of by BANK STATEMENT. Are you Kidding. Then laughed at me and hung the phone up. I guess i will d... read more
Business response:
Dear Ms. *****, Our customer service records indicate on May 20th a monetary credit in the sum $60.37 has been submitted to your **************** account number ending ********. Please allow three business days for this credit to post for the fuel charge. Regards Executive Resolution Coordinator
First when we arrived in Las Vegas no one was even at the payless counter working. Then we get to the desk I prepaid through Expedia for the car was charged a 220$ deposit hold or whatever. Never got my deposit returned but today they just tried to charge my card 450$. Like ion know what kind of scam or games they playing but your not about to get me out of anymore money fr. Been sending emails for almost a month everybody talking about it's a 30 day hold when my card instantly releases my funds the next day with anyone else... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB about the rental experience at the Las Vegas airport location. Our records indicate that customer service has resolved the issue by processing several monetary credits. The most recent credit was performed on May 18th to your **** account number ending ********. Please allow three business days for the credit to post. We appreciate your taking the time to apprise us of your inquiry. Only by being made aware of an issue can it be addressed. Regards... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is open now. It will close tomorrow at 12:00 a.m.
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