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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Buyers Beware ! I dropped off a rental at the Dallas Love Field Airport Payless car rental returns. The car was all in tact, not damaged or any scuffs. I received the receipt by e-mail showing the amount according to the agreement and all's good. NOT. A month passed, on the same purchase agreement, without any form of communication, or my consent, Payless made a fraudulent claim charging my credit card $500+ for a made up "damage" charges. For your on good, take 360 degree pictures of the vehicle upon return. Or, it'll be sa... read more
Reserved a large car. They over booked and didn't have one. Our group was put in a tiny Yaris and still charged the larger car price.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Payless is ignoring my requests and phone calls regarding an issue with returning a rental car. I have an outstanding issue in which they refuse to check in a car that has been sitting there for over 8 hours! I have left several phone calls and emails and there is no resolution to this matter.
Business response:
Regarding the BBB as mentioned above complaint case, thank you for allowing us to address your concerns. Unfortunately, we do not have enough information to research this Complaint. Please provide us with the following details; Payless Reservation/Rental Agreement Number; The Renter's Name (if the rental was not in Sarah ******** name) Once we receive this information, we will be happy to review it further. Thank you, Avis Budget Group Response Coordinator
i rented a car from Payless for one night on September 18, 2020, at the Memphis International Airport. I returned the car to the same location that I had picked it up from the very next day; September 19, 2020. When I returned the car, I waited for 20 minutes for someone to check me out. No one showed up to check me out. It was 4pm in the afternoon so I figured COVID was the reason the booth wasn't manned. Anyway, I left the car, which had a full tank of gas, with the key inside, collected my belongings, and flew home. My ag... read more
This company and it representative rejected my booking through *******. They initially claimed that they cant accept third party reservations and tried to charge me $170 instead of $80 When I objected to it, the rude overweight representative with a Goatie said that I should wait for 1 hour for the reservation to show up I did wait and they finally rejected my reservation saying my driver's license is not valid. I ended up spending $250 with ************** because of this dumb loser fraud company. My driver's license is auto... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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