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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love the information and service i receive over the phone
Business response:
Thank you so much!, we do appreciate the kind words and glad our sales associates are helping. Have a wonderful day.
I had 2 cars on a plan they would not fix the first car and I have been waiting 3 weeks for word on the 2nd car. Poor customer service, rude employees, back up of claims, so I was told. I spend my money every month on time and my service that I have received is poor. I want a full refund because they haven't done anything for me
Business response:
<p>Hello ****************,</p><p>Please issue your complaint to ************************************** from there our compliance team will be able to evaluate your situation and determine if your request is necessary. We look forward to assisting you. </p>
Bought an Ox Car Care membership on 9/2/2024 and decided the next week that it didn't fit my budget. The next week the salesperson called to confirm my coverage but I let her know that I wanted to cancel it (i have 30 days to do so) but, she said she needed to verify my info first before she could cancel it and would call me back the following Wednesday of that week but; that never happened, Instead I've had 3 other sales people call from Ox Car Care to see if I was interested in buying a membership - the answer was no. Toda... read more
Business response:
<p>Hello ********************,</p><p>Please contact our compliance team at ************************************** make sure you state the same facts as you did her in your review and the team will be able to assist you. </p><p>We look forward in amending this issue. </p>
I think whoever responds to these 1 star reviews are RUDE. 1.8 stars is very telling
I've tried multiple times to cancel my policy, iet either directed to another person, who offers a cheaper rate, or I get hung up on by a supervisor named *******. This company has lied and not performed any of the services promised. I want a full refund and my policy canceled.
they have the rudest employees all the way up to the manager. my service was awful and I called to complaint and the manager berated me because of my wanting to complaint.
Ox is a rip-off. It takes a while for someone to answer the phone if at all. They will transfer you to roadside assistance if you ask too many questions or hang up on you. Deny repairs stating not a covered component at the same time it's part of the motor. You are not allowed to receive monthly oil changes and only a portion of the oil change is covered. If you take your vehicle to the dealer, ** will not allow new parts, you are required to use after-market parts on your vehicle when it's a transmission or motor. Although ... read more
I think they are scammer myself and husband called to have alternator replace they kept saying they never received the paper work ending up paying out of picket. There very rule and unprofessional.
Business response:
<p>Hello Ms. ***************** compliance team would love to connect with you to see what happened to your claim if you could please reach out to *************************************. </p>
In my experience with oxcarcare they are a fraud. ***
Business response:
Thank you ***, we would love to know more about your experience with ox car care, please reach out our compliance team. So we can see where we went wrong here: *************************************
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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