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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with Ox Car Care for over a year and my Clutch went out on the transmission and customer service said they dont cover those parts, but isn't the Clutch one of the main components of the transmission, so why isn't it covered. And customer service is no HELP. I'm canceling my contract with Ox Car Care company
Business response:
Hello Ms. ********* Thank you for reaching out, it depends what part of the clutch went out on you vehicle for your policy "clutch packs" are what are covered within the transmission. Please reach out to our claims customer service as they would have more knowledge on this and make sure you have exactly what needs to be repaired as "clutch" is a very vague term in relation to the policy.
Very courteous and knowledgeable. I was well informed about the services and costs. Prices were adjusted for my budget.
I took my car into a auto repair shop on 1-20-25 because my check engine lite came on and the repair shop submitted a claim on 1-23-25 and now I cannot get anyone at OX CAR CARE to give me a answer on if they are going to cover my car and I have been without my car for over two weeks and OX CAR CARE has been sent a work order for the repairs from the auto repair shop and still nothing. I NEED MY CAR BACK.
Business response:
Hello Mr. ********** I will reach out to the claims department to check status of the claim. Thank you for the notice.
I am very unhappy with the service I am have been on the phone with OX for ********************************************************************* a contract.
Very unhappy with this produce. when filing a claim they find ways to NOT pay the claim. took my car to the dealership the put a claim, they request claims via email. it took the adjuster multiple business days to get on site to see the car. the dealership could hold my car for days to wait. so they sent me home with the car. ***** said i operated a vehicle while impaired and would not cover the control arm bushings
************ lies about suppling you with a rental car they sit on your claims for weeks and dont provide any info how long there review process for your claim will take while the customer is stranded at home with no way to get around this is the worst service ever
Ox car care, was suppose to give me a refund more than 6 months ago and every time I call they tell me accounting is still working on it, and will get back to me shortly. I ask them for the accounting department they tell me they cant transfer me there, but will not give me their corporate number either. I will never recommend anyone to Ox Car Care. It does not **** * months to issue a refund.
Business response:
Hello *******, Thank you for your review, I understand this is not an ideal situation and Ox is working to make this issue better. As you are not the only customer that is going through this, our finance deparment is doing the best we can to issue pro-rata refunds. However, this does take time as the refunds are issued in a line bases. ** does do our best to issues refunds within 45 business days, however, it could take longer. As such in your case. I want to make it known that we have no intention in keeping your money and ... read more
I was told I could cancel my policy for a full refund anytime within the first 30 days. The next day I called three times to cancel the order. I was told the policy had been sold to another company and they have a no refund policy. They agreed that I was given the wrong information about refunds by their employer and said they will deal with it internally! Scam scam scam
Very nice and professional and know there job and I like what I heard.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,245 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open at 7:00 a.m.
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