This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I tried to make a claim for my vehicle. I had the premium package for my *************************************** 4 wheel drive and my claim was refused. I tried to get assistance from the claims department and again was denied the claim. I would not recommend Ox Car Care when there are other companies out there with better rates and better customer service.
Business response:
Hello Mr. ******** A denied claim is always frustrating, however, your claim related to actuators which is an item that is not covered by the policy. If it was a covered item, Ox would have gladly covered it.
They was very informative and very helpful . Answer all my concerns and fears
Business response:
Hello Mr. ********* Thank you for the kind words, glad Ox was able to answer your questions.
The coverage itself, the price, the low down payment, the friendly representative
Everyone was great,service was great I have 30 days too see if this is ok for me
Seem like a very, very good company willing to work with you on your payments and policies would recommend
Nice..thank you for everything..great job done for the coverage
Do not do business with ox car care!!! I needed my transmission replaced, the dealership had my car since 6/2024 ox car care gave them/me the run around saying the sold my policy. Here we are 3/2025 and they finally agreed to replace my transmission they only agreed to pay half of a $3000 bill and will only cover a used transmission. This company is dishonest! DO NOT GIVE THEM YOUR MONEY
***** was very knowledgeable and helpful pending email with policy info and he put in hard copies in mail per my request auto pay for 20th of every month. Thank you for having staff like *****
These people are a joke!!! I had Ox Car Care. Something happened to my car. I called them from the ****** Dealership to let them know that I had problems with my car. They told me it would be at least 5 working days before they would let me know if they would pay for it or not. I needed a rental in order to get to work. Not only did they not pay for my repairs, I also had to pay for the rental car as well. My repairs totaled ***** dollars plus the rental car. In my opinion they are crooks!!! And Scammers. They wouldn't even ... read more
Business response:
Hello Ms. *** I understand your frustration, however, your claim consisted of a intake manifold gaskets, active grill shutter, and valve cover gaskets. Gaskets are only covered if the gaskets are related to a covered item. Gaskets are not covered as a stand alone item as they are in your claim. The language is clear in the policy. ** does apologize for the inconvenience, however, the items in your claim did not relate to the policy.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,245 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com