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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had my coverage for like 6 months, had yet to make a claim, almost was thinking of cancelling, but then that engine check light came on. Turns out my evaporator? was messed and had to get it replaced. Whatever that thing is costed 1.5k. Thankfully i had my coverage, made my claim and they paid it.
Business response:
Ox is glad that we were able to assist you in this matter Dez! thank you for being a valued customer!
I have not made any large claims with their coverage, HOWEVER, I have been using the maintenance program and have not paid for an oil change so far.
Business response:
We love to take of our Ox Family *****, and we are in business to help people just like yourself. Glad we can assist you and Thank you for being a valued member!
Heard them on the radio, after getting my claim denied by Carshield & had a hard time cancelling it just left on overall bad taste in my mouth. First off call was easy, some back n forth over the phone. Made sure i read through the contract and then boom sensor gets messed up on my ******* i was only 2 months into the coverage and surprisingly enough they paid my claim. no problem. Will update review if something goes wrong but so far so good....
Business response:
Hello *********,Thank you for being a valued member! Ox is happy that we were able to assist you and look forward to assisting you further if you ever need **.
I would give them no stars if possible! The person I spoke to today about getting a quote, (which is all I called for), got rude with me when I told them I was just shopping at the moment. This person kept pushing as to why I wasn't paying for the insurance NOW and AT THIS MOMENT! Very rude, too pushy!!! Then, this person hung up on me when I once again stated that I was just shopping. No thank you, no have a nice day, nothing! I WILL NOT be going with this company! If they tolerate rudeness from their customer service reps,... read more
I canceled within the 30 days and followed their protocols and sent in the cancellation form and I have not received my refund . ***************************
I was pressured into buying. The agent I talked to was very short when I called to cancel. He didnt say anything about reimbursing my payment. I asked to speak with his supervisor and was told that there werent any on the floor.I called back to customer service and was on hold for more than 30 minutes.
This is a bad company I would never ever buy from them or even recommend them to anybody. I tried to cancel my membership. I had to go to the attorney general of California and I'm having to go back. They were supposed to send me a refund on the 26th of April. I called I called twice. Now they're telling me that the check got lost and the mail. I don't know how to check can get lost in the mail when you have the correct address. They say they sent a check out yesterday which was the third of April and then it should be 10 to... read more
Poor communication. Took days to hear back about a claim and they unfairly blamed and penalized me for it taking no accountability. I dropped my car off and filed a claim waited a week while I was driving a loaner that smelled and gave me headaches. Heard nothing from them. Got my car back and over a week later get a response they will refund my oil change but not the brake pads. Fair enough. So I take the car back a few days later for more work and they denied my claim cause I didn't leave car at the facility so it can cont... read more
They refused to hold their end of the warranty because I could not produce paperwork of service . So vehicle was scrapped for parts and I had to buy another vehicle and they have not returned any money that was paid into. Place is a scam
Business response:
Hello ****************,We are sorry that you feel that you have been scammed, that is not Ox's intention. As mentioned by our claims department we needed paper work to confirm that there was not a pre-existing condition that was causing an oil leak prior to the activation of the plan. We kindly requested the documents, to which you did not have, therefore, your claim was denied for failure to maintain proper fluid levels and for lack of maintenance. Again sorry for the inconvicence on the matter, we are currently reviewing t... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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