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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wasn't able to afford it as i moved, however it was easy to cancel for me. Took some time to get back into my bank but most things are like that. Never seen an immediate refund in my life. Take notes and look at the policy. **** probably get it again once i settle into my new place
Business response:
Hello ****,Congrats on your new place! We are happy to hear the cancellation process and refund went smoothly, Ox does hope you come back when you settle in. Thank you for the kind review.
I took my car to the shop on the 15th of may the guy came out to assess it and no one called in a couple of days so the mechanic called I called everyday to see what the hold up they said it still under review. I need my car to get around, we cal each until the 31st of may and they said it still is under review so why do you pay for warranty if they dont do what they say this is horrible I want any answer.. it is the 6th of June and still no response
Business response:
Hello*******,I am sorry for the inconvenience, I have requested the claims department expedite the review process. Please excuse the delay.
I am totally disappointed due to fact my bank info was used to purchase wingstop $41.63, after accepting service from your company. I am requesting my cancellation and my deposit be returned in the amount $75.00
Business response:
This is unacceptable, We will refund your money asap, moreover, if you could please contact our legal department at ******************************** we would like to do an internal investigation to see who might have done this to you.
They are a con .I tried to cancel and they want me to pay them to cancel I only had it 1 month.I don't even own the car anymore and I told them that but they keep harassing me.Running my blood pressure up.Crooks.
Business response:
Hello ****************,Seems there was a miscommunication here. you called in to make sure your payments were on 5/27, since you purchased your policy on 4/27. We confirmed this was true, when you didn't not make your payment on 5/27/23 Ox not only called you but we even mentioned we would defer your first payment. Typically we do not do this as the first payment is required by the customer, nonetheless, per your request on 5/30 Ox will cancel your policy. Thank you for notifying us.
I purchased a contract with Ox Car Care and tried to call by phone and online to cancel. By phone it wouldnt allow me to leave messages and I couldnt log in with the welcome letter they sent me. I feel its a scam because I cant speak to anyone and they dont want customers to cancel. I want my refund back.
Business response:
Hello ******************,I looked into your account, seems like you spoke with ************** one of our customer service representatives the day you made this review. He did cancel your policy and your down payment is in the process of being refunded. Please note we will be processing your refund on your policy.
** care is a joke!!! My ***************** went out and they denied my coverage and when I call they wont answer and when I emailed all the said was denied because of condition outlined in the contract. But I got all of my maintenance!!! They are a SCAM!!!!!
Business response:
I am sorry for the inconvicence on the matter, I will request the claims managers review your claim.
I was very disappointed with the way they did business. Trying to get someome to talk to or get service paid was close to impossible. It took the ****** manager over an hour to try to get confirmation for payment and I still gad to pay. It took them days to get a refund from the company and even to get assistance to file my claim. Any time of the day I would attempt to talk to anybody I was unable to get an answer.
Business response:
Hello Ms. Ford,I am sorry you feel this way, however, your general service policy has a limit on coverage, and we covered your oil changes both times per your two year maintenance program. I am sorry the policy did not live up to your expectations.
Was misled into purchasing a warranty from OX Car Care, the representative explain the details to dress up the sale of purchasing a warranty from OX, which would be great for my vehicle after purchase I waited for the grace period and received a call to utilize the service, took my vehicle in for service and submitted a claim C/S played we don't have your claim and gave me the runaround, after two weeks they ask for service records for the vehicle, it wasn't explained in the beginning that service full records were a require... read more
I HAVE THEM FOR MORE THAN 5 PLUS MONTHS AND I STARTED A CLAIM AND NOW THEY DONT WANNA COVER IT. THEY SAID ITS A MILAGE PROBLEM. WHEN WE SIGN UP THE GUY SAID THE MILES DIDNT HAVE TO BE CORRECT, NOW I HAVE A CLAIM AND THEY DONT WANNA DO IT CAUSE THE MILES. THIS IS A SCAM AND THEY ARE TAKING FOLKS MONEY!!! I WORK HARD FOR MY MONEY AND THEY TAKE IT EVERY MONTH BUT DONT WANNA DO THEIR PART. **** AND ***********************.
Business response:
Hello Mr. and Mrs. JohnsonI am sorry but the denial to your claim was due to you not providing the requested proof of mileage since the vehicle at the time of inspection had 148k miles, and the policy sale date was 01/26/2023, the carfax showed the vehicle had 146,154 on 10/13/2023. Your claim was submitted on 5/3/2023, hence the reason why we asked for verification of miles. This is made clear when we sold you the policy and was mentioned over a recorded line. Again we are sorry for the inconvicence.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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