Ox Car Care

Rocky C 

on BBB

2 years ago

We Canceled our policy they continued to take out of our checking account. I called to find out why and get reimbursed and they said they never received our cancellation paper only our verbal cancellation on the phone. They told me to send in the cancellation paperwork again and they would backdate it and send us our money back. We did that and never received any money. I called back the man said oh no were not reimbursing you sorry. So I called back again and the man said yes will send it back it just usually takes 3 to 4mi... read more

Shannan G. 

on BBB

2 years ago

I called to let them know that I was taking my car into the shop to have it looked at. They said it was fine that my car was covered. I took my car in and then nobody from the claim department would answer the phone either from me or from the shop. I was told they wouldnt cover a rental car until they approved the repairs so I had to wait. 3 days later they finally got back to us and said that they were sending an inspector to look at the car and it will take 24/48 more hours to look at it. I have no other car. I cant get to... read more

Mary Frances W 

on BBB

2 years ago

This company is a seriously fraudulent. I ordered the "diamond coverage" which had a glitch for every repair--not one repair was covered. I even had my ************ manager call them and they denied him after many calls to OX. Additionally, their ads say "immediate coverage?" Lie #2. You have to wait ***** miles and 30 days before submitting any thing to be covered. So, I have been trying to cancel this so-called insurance. I have also made 6 phone calls! Then they wanted it in writing, so I sent a letter including page 5 wh... read more

Priscilla S 

on BBB

2 years ago

I only wish I could give no stars. This company is a fraud. They take your money & give horrible service. 

Nayvadius J 

on BBB

2 years ago

Ox helped me save $2000 when I needed my transmission changed. I don't know what'd I do without OX. Thank you!! 

Rebeckah V 

on BBB

2 years ago

I felt pressured when I called to sign up and I told them that I dont like being pressured into agreeing to this and I want it in writing and they said they cant send it in writing. Im glad I read the reviews because I didnt wanna call them back and now Im getting calls and text messages and things like that but Im just ignoring them. 

Jay B 

on BBB

2 years ago

This company is terrible, definitely fraudulent activity. My vehicle was sitting in the shop for 4 weeks. They never called with any updates. Terrible service. I've paid them for absolutely nothing. When I was finally able to reach someone, I was told it would be $4000 to fix my vehicle. I will not pay that! Is that not the point of the warranty. This company is just stealing money from customers, definitely needs to be shut down or investigated. . 

Muhammad A 

on BBB

2 years ago

Living in Eastern **, ************** from OXCAR has been practically impossible. They open 11:00 AM *** time. By that time all dealers have their day's work schedule already. OXCAR care respond back according to their work zone, wasting another day. They send adjuster to look at the car, wasting another done, send a claim to their under writer who takes forever to make a decision. If they make a decision, they send their own off branded parts to the dealer which wastes atleast few more days. My car has been sitting the deale... read more

Aurora R 

on BBB

2 years ago

These people are absolute frauds, and have fraudulent advertising. On the ** they have an ad saying they will cover your claim, in the sales call on the phone they say they will cover your claim, then you pay for the service and they dont cover your claim based on previous maintenance history on your car. What I mean is previous to your signing up for their service, if you do not meet certain service requirements, previous to signing up for their service, they will deny your claim. ****** the manager, and ***** from The clai... read more