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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is terrible. There process is not in favor of the customer at all
STOLE MY QUOTE MONEY. I visited a website that provided a list of car warranty companies in my area to compare quotes with. I called three warranty companies to compare quotes. ******* Auto was one of them. Each company asked for a refundable quote deposit to lock in the price and gave me up to 30- days to compare contracts. This was clearly understood by all. However, after deciding within less than a 10-day period one company gladly refunded my money. However, ******* Auto pulled a fast one on me and stated that it was a n... read more
Business response:
Hello Mr. ************************ will be working with you our billing department to refund you on all your policies. Normally the 75 dollar down payment is non-refundable and if you are charged for the monthly payment. Then choose to cancel within that 30 day period we would refund the monthly charge, I don't believe this was explained to you.Please excuse the error on our part. We will be refunding you no later than Monday.
They are scam artist stay away from their plan. Do NOT out your money into this company
So disappointed with Ox car care. I waited for two weeks to get a claim approved and they denied me because I did not provide them with the previous owner maintenance paperwork and that was strange to me and my car is up-to-date and maintenance from day one and they still denied my claim and I dont understand
Business response:
Hello Mr. ******************* claim was denied on insufficient car records, the car fax we have on file does not detail all the services that were done from prior and current ownership. I know this is a inconvicence and may sound absurd to ask for documents prior to your ownership. However, our policy for claims does ask for it. I refer you to the following on *********:Agreement holder responsibilities>Instructions to be followed in the event of a Covered Breakdown>D. Furnish the authorized repair facility with receipts evi... read more
i needed a fuel pump replaced myself and my mechanic could not get any responce to fullfill thair agreement. we have been trying to get this problem resolved for over a month with no results. i am very disapointed with this compay. started paying back in february. i would like to cancel and get reimbursed for the money they received from me. ****************************
Business response:
Hello ****************,Your claim was denied on 6/1/2023 notice was sent to *********** facility regarding the repair needed. The denial was based on incomplete service records, we emailed you on 5/18/23 requesting the need for maintenance records and received no reply. Ox does not mind issuing you a pro-rata refund, we would just need you to fill out the letter of cancellation located in your policy handbook, once we receive that along with the certified odometer reading. We will process your pro-rata refund, please email y... read more
I bought this warranty after I bought my truck used so I thought I was covered. After taking it to a transmission shop they submitted the claim and ox asked for maintenance records. I do all of my own engine oil changes to save money and it is a very simple process. They denied the claim because of this, even though engine oil changes have nothing to do with the transmission having issues, the gentleman at the transmission repair shop told me that he does not understand this logic either. I did find the old carfax that came ... read more
Business response:
Hello Sir,I am sorry for the inconvicence but the policy is clear when it comes to claims regarding the need for service records. Please view the following on ********* of your policy:Agreement holder responsibilities>Instructions to be followed in the event of a Covered Breakdown>D. Furnish the authorized repair facility with receipts evidencing the continuation of service requirements.Moreover, the policy is also clear when it comes to definitions stating the vehicle must be taken to a certified repair facility.We are sorr... read more
Very unprofessional and they take your money and misinform you about info i would never in ********* with this loser a** company!
Business response:
Hello ************************,I am sorry that you had a poor experience with customer service, we are actively making changes to make the customer experience better. We will be refunding your $75 dollar down payment. Again, we apologize for the inconvenience
Customers Beware....****************** charged my credit card and did not provide the monthly billing charges... and this has been going for over a month... I spoke with so called ***** and seems this person does not exist when I called back today. Spoke with ******* who refuses to transfer to to billing department. I highly recommend NOT signing up with Ox Car Care.. Ox Car Care ow me two processing fees of $75.00 for each vehicle. Also, their prices are outrages nearly $200.00 a month..
Business response:
Hello ****************,Thank you for your comment, I am sorry that Ox is not the extended warranty company that you hoped. However, just for insight the two 75 dollar charges were to start your policy for both cars, which were 109 and ***** dollars per month coming out to ****** in total. This rate is below normal, as each policy and vehicle is special case. The rate of the policy matters on factors of the car such as mileage, age, and condition. The value you get with Ox is by far one of the best in the industry especially ... read more
VERY BAD SERVICE AND COMUNICATION Do not buy OC care. On or about MAY 13 my repair was completed and paid for by ME.. even though ID card says that OX would pay with company CC!**** 9 and STILL waiting for my reimbursement check! I am paying interest on this money! Many calls and many VMs to no avail as nobody EVER calls back. when on hold, all i get is Chinese opera music for 15 minutes (my personal record). Last talked to a **** on 5/30 and said check re issued after returned. Huh? **** could not provide a date as the "sys... read more
Business response:
Hello ************************,I am sorry that you have a bad experience regarding claims but Ox does not handle *********** claim. You have a superior plan and if you look into your policy you will see the claims number listed for superior which is **************. Direct ******************* Services is who you should be contacting as we do not service customer repairs for this plan. Moreover, if you want to cancel you have to contact them as well. You can email your cancellation notice to DPWS at ************************** ... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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