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Ourisman Chevrolet Buick Gmc of Alexandria
- Auto Repair
- Huntington, VA
About this business
Location details
5900 Richmond Hwy, Huntington, VA, 22303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I hope to save people time and money from going to this place. I’ve gone twice to this place (against my will, due to a recall on my vehicle) & both times have been the worst customer service experience. The first time the recall service center scheduled my apt, I get there and they can’t do anything bc I have to pay for a new oil change. I had recently got an oil change so didn’t need one. I refused to pay since it’s a recall & I shouldn’t have to in the first place, so they told me to go back when it was time for an oil ch... read more
Business response:
Thank you for providing this feedback. We regret to hear about your experience with us and will take your suggestions to heart. We would love to speak with you and will have a service manager reach out to you shortly.
This review is for the service department, my daughter took her 2015 Jeep Wrangler to Ourisman last week for tires, the only reason she went there was because she had a coupon from Jeep to buy three tires get one free. While taking her Jeep back to the service bays they heard a "tick" in her engine so she signed the paper to pay $200 for the diagnostics. The diagnosis was Rocker Arms worn out and making noise recommend all new rockers for both cylinders and may need a camshaft, will not know until engine is torn down: $1885.... read more
Business response:
We appreciate you leaving this feedback and can assure you that we try to be as upfront and honest as possible with all of our customers. We would love to speak with you in person regarding your experience and will have our service manager, Chris Morrison, reach out to you shortly.
Took my car in for an oil change and they scratched the paint above the right front headlight were not able to adjust the headlight aim as requested and forgot to put back the plastic cover over the radiator headlight area in the engine compartment its missing i figure they scratched the paint taking off the cover. Did not notice the scratches for a week cause it was raining that week then the service manager said it did not happen there. Did not notice the missing part till i opened the hood to dust off the engine compartme... read more
Business response:
Thank you for providing this feedback. We regret to hear about your experience and will have our service manager, Chris Morrison, reach out to you shortly.
I took my vehicle to this dealer today with hopes to receive a diagnosis regarding my check engine light being on and the code reading P303 Cylinder misfire 3. I advised this dealer that my auto mechanic had did a tune up, changed the coil pack and replaced the fuel injector 3.... unfortunately this dealer did not provide me with any diagnosis, and requested that I pay $1500.00 so that they could take my engine apart. The code P303 That comes up from the light has nothing to do with deep into the engine it’s clearly cylinder... read more
Business response:
Thank you for providing this feedback. We sincerely apologize for this feedback and will have our service manager, Chris Morrison, reach out to you shortly. We do hope you will give us another chance in the future.
RecommendedExcellent place to work for 20 years DICK AND CHARLOTTE
Business response:
Thank you, Charlotte for your recommendation and shout-out! :)
I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30. From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come ... read more
The hospitality was remarkable!
I have kept up with my scheduled maintenance, and when I had the Jeep in there a couple of weeks ago because my Jeep was running louder than normal when I got to 50 mph, I paid a $175 diagnostic fee. They told me my transfer case and drive shaft needed to be replaced. When I asked what was wrong with the transfer case (because I know that parts of it can be replaced), I was told "we don't know; we'd have to open it up." I paid a diagnostic fee to figure out what was wrong. I was told it would be $3100+ ($2400 of which was pa... read more
I’ve done all my services with them for 9 years. Lately service has been terrible. Not only the staff lacks of proper ways to assist the customers, but even worse they offer a bad service. Went yesterday to do the regular service. Not only I ended up paying $1,400 but in addition I had to come back today as the engine light turned on this morning. Now they are saying that I need to spend an additional $600 to fix the car. You lost a long time customer.
Frequently asked questions about Ourisman Chevrolet Buick Gmc of Alexandria
How is Ourisman Chevrolet Buick Gmc of Alexandria rated?
Ourisman Chevrolet Buick Gmc of Alexandria has a 3.6 star rating with 173 reviews.
When is Ourisman Chevrolet Buick Gmc of Alexandria open?
Ourisman Chevrolet Buick Gmc of Alexandria is closed now. It will open tomorrow at 9:00 a.m.
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