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Ourisman Chevrolet Buick Gmc of Alexandria
- Auto Repair
- Huntington, VA
About this business
Location details
5900 Richmond Hwy, Huntington, VA, 22303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I went for a regular maintenance service after reaching 35k miles on my 2016 Jeep Cherokee. I had to wait 3:30 hours for my service to be completed — without any updates on how long it would take from the staff. I lost a whole afternoon of work because of that. When they returned my car, the passenger’s front seat was covered in dirt. They took my car back to clean it — but only cleaned the seat, not anything else. Oh, and the service cost me 556 dollars. I’ll never go back to this dealership.
They could not figure out why my Grand Cherokee is overheating even after replacing and cha hung me for an entire new cooling system. Tim the service manager was no help at all. Very disappointed.
Made and appointment for 11 am for an oil change. Went to check on it at 1 PM and they had just started it. I've been sitting here for 2 hours.
RecommendedBought my Jeep here. Always professional and provide great service.
Called for a recall to make appt and they told me they had the part, took my car at 9 am appt. called at 1 saying they didn’t have the part so I left the car there. The next day I had to call and they put me in hold for 11 min and they still Could t tell me if they had the part. They told me they will do a complimentary multi point inspection and wash the car.. in the invoice says they did and the “customer was advised” and they didn’t say a word to me. When the guy brought the car he left drivers door open and left, the car... read more
Awful customer service experience. My complaint to management went nowhere. They verbally told me they were going to replace one part and then charged and replaced a part that was not broken. Do not go here for service
Not pleased with the over all experience. I would not recommend buying a used car from this dealership.
Quick service in and out for the safety and emissions. Drop off and pick up beats waiting a couple of hours at a gas station!
Friendly professional staff, clean comfortable facility.
Frequently asked questions about Ourisman Chevrolet Buick Gmc of Alexandria
How is Ourisman Chevrolet Buick Gmc of Alexandria rated?
Ourisman Chevrolet Buick Gmc of Alexandria has a 3.6 star rating with 173 reviews.
When is Ourisman Chevrolet Buick Gmc of Alexandria open?
Ourisman Chevrolet Buick Gmc of Alexandria is open now. It will close at 9:00 p.m.
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