OneUnited Bank

Tamicka L. 

on BBB

4 years ago

Wish I could give 0 zero stars. This bank is such a disappointment. I see all many people that experienced fraud on their account like I have and OneUnited treated them like trash just like they treated me. They say they want the *****************, business but robbing us blind. I encourage everyone to file a complaint with the ******************. I was contacted by a collection agency before ***************. I want my refunded and this fraud amount off my credit. I had no money in the account not sure why they allowed a fra... read more

Ron R 

on BBB

4 years ago

This is literally the worst financial institution Ive ever patronized. Dont sign-up. Run and dont look back. My account had three unauthorized charges and they did nothing to assist, but send me through an unending cycle of ineptitude. 

Trina C 

on BBB

4 years ago

If I could give a half star I would. I feel robbed and penalized for opening an account, supporting black banking, planning for and being prepared for urgent situations. I had consistent direct deposits via payroll, was never made aware nor was it written that I would be charged a fee for saving and not making 10 transactions per month. This account was not EVER meant to be my primary account, but, one I had as a safety net with monies available for emergencies. Month after month I found myself in a panic trying to recall th... read more

burt j 

on BBB

4 years ago

This bank has to the be worst institution ever - I open a savings account with the minimum amount $50 and before setting up my direct deposit to add funds to this account, they start taking maintenance fees of $5 every month and then close the account without notifying me. What the heck type of bank does this? I am don't trying to support this black-owned institution." 

Javiyan J 

on BBB

4 years ago

Great bank and I love what it does for the community. But I can tell they make a fortune off overdraft fees from the people. I racked up a shocking $1500 worth of overdraft fees within a month and could not reverse anything. I thought my overdraft protection was turned off which I thought I did on the app and over the phone app but I was ring and tried to explained to them my financial situation and received no empathy or help. Just before memorial weekend I started with $1700 and by Monday ended with negative $899 and told ... read more

JL 

on BBB

4 years ago

I first want to thank **** I didn't open a checking account with *** and only got a credit card.Customer ******* - ***** customer service rep: HelloMe: Hi? is this ***************?Customer ******* Rep: umm yeaMe: WTH (to myself-)Website to manage your account - ********* invest in the look and accessibility to your website- log in, payment option. autopay, ******** but annoying with everything else, I didn't get the card I asked for. " 

Lena D. 

on BBB

4 years ago

This is the worst bank I have ever dealt with. I opened a CD account many many years age and never withdrew from it. Each month I would just let it roll over. I was in the "********* **************** Property web site" and behold I saw my name there for my account at this bank, They never sent me a notice. So when the account rolled over (you have 10 days to do a transaction to avoid a penalty charge}. I have been to the bank 3 times to close out the account and they keep giving me lame excuses and for me to come back. You h... read more

Chydelle H 

on BBB

4 years ago

I am closing this account. They have yet to resolve reoccurring issues. When dealing with other peoples money the intentionality to fix the issues lack with **********. They have yet to contact me about issues that I've had since opening the account. Every time I've called about it they state someone will call me back within 48 hrs. They want to charge me $50 to expedite a card that they never sent. They want to charge me $50 to expedite a card that was compromised on their end. Unfortunately, my experience has been deplorab... read more

R S 

on BBB

4 years ago

This **** Makes me dont want to bank ***** ever again. One of the worse ****s I ever had. I was trying not make a bad review about this bank being that Im black but it has been too many times I couldnt access my money... I can not wait til this account is closed... Im better off putting my money in a shoe box than to give it ***************