OneUnited Bank

Cheyenne 

on BBB

3 years ago

I would not recommend this bank to anyone! This is what I get for trying to support a black business! I have had to pay them just to keep money in my account.10$ a month for them to hold my money?!?! BLASPHEMY!!! I had a new card sent to me to activate. I hadnt in their time frame and apparently they system booted my card without notice. I ask for a reasonable rushed replacement. They want to charge 50$ for a 3-5 business day delivery. I HATE THIS BANK!!! Then they are CLOSED ON WEEKENDS!!! What bank doesnt have a customer s... read more

Toyia W 

on BBB

3 years ago

I would not recommend this bank to anyone. My card was stolen and charges were made on my account that I did not authorize. I called to report the missing card and fraudulent charges. I went through that whole process and a few days later I noticed that only part of my money was put back into my account. I called to see when the rest would be put back into my account and find out why I was unable to transfer those funds to a different account at one of my other banks since I obviously didn't have access to my stolen card and... read more

Ebony B 

on BBB

3 years ago

I had the worst experience with this bank and I only got with them because they're black owned. My card got stole and I got to watch my money disappear because there is no option to change my pin or lock my card. To change your pin they're closed, there is no other option other than talking to a person and you have to wait til they wake up. Nobody is ever on chat, never, no idea why they have that feature. When I did speak to someone we talked but she never put in my card was stolen, never even ordered me a replacement card.... read more

Joshua J 

on BBB

3 years ago

This bank is terrible !! I have been waiting on my card almost a month now when promised **** days when initially ordering the card. After I didnt receive my card when the days passed, I contacted ******** support which is a JOKE ! They have no ******** service skills and they told me they would expedite the card for $50 fee and it would then be 3-5 days. Still no card and Ty ******** service is no help. I have all my money deposited there and I now have no access to my money at all. They wont allow even a transfer so I can ... read more

Sagar V 

on BBB

3 years ago

I can't tell if this is a bank or a scam.1. I put $2500 into a checking account for 2 years, and somehow earned $0 interest in 2 years.2. I attempted to transfer money out of this account before closing it, but the transfer failed and my account was locked.3. I contacted customer service to unlock and close my account. They told me they would open a ticket, and that I had to EMAIL them a picture of my ID to close my account.4. When I did as instructed, I received an email telling me to fill out a form. When i filled out the ... read more

Eddie C 

on BBB

3 years ago

I opened up a checking account for $100 in support of this **************** and as it turns out it was a scam. After several months of having an account open I received a letter advising me that my account was overdrawn by $5. When I called inquiring about my balance, I was told that the initial $100 deposited had been deducted for minimum balance fees. In doing so, it left me with a balance of $10.00. 

John J 

on BBB

3 years ago

Try to open an account online, Gave all of my personal information only for it to be declined with the reply they will send me an email, Sometimes I wonder if it is worth it setting up things online as opposed to going into a branch!! Horrible online experience 

Wynnetta G 

on BBB

3 years ago

If I could give it zero stars I would. Ive been receiving direct deposit in this account for almost two years now and have always gotten it two days early. However I was told today that that has stopped but was not given an explanation as to why. When you have a disabled child in the home and look forward to have your funds available early only to be told no they wont be with no explanation. Bad business. Needless to say once it does post Ill be closing my account but it looks like I may have another complaint to file becaus... read more

Matthew G 

on BBB

3 years ago

This company is trash, let me explain: They stop you from making additional monthly payments toward your credit card. So if you are looking to be able to make multiple payments a month in order to payoff interest faster this is not the card. Apparently they s**** over their customer base so they can pay *****************************, good for you OneUnited. Standing on top of the black community so you can oppress it.