OneMain Financial

ER109 

on BBB

4 years ago

I had a great experience with the gentleman that opened my loan for me. There was minimum hassle, I showed up, signed my papers and the money was in my account the next day. I was able to pay off the loan within a year. However, when I called to confirm the payoff amount, I received electronically, I was given a different dollar amount over the phone. I made the payment online that same day. My payoff wasn't processed on the date I made the payment but the next day. Which means, I still show a small balance. Regardless how s... read more

Leeann N 

on BBB

4 years ago

Does not take care of their long term good paying customers! Been a customer for 5 years and always paid on time but still would not let us re do our loan.. Manager of our local branch is a robot with no personalized customer service.. very disappointed in the company.. will pay off what we owe and never deal with them again. 

David 

on BBB

4 years ago

If you don't have a car to use as collateral don't let them hit your credit. They should have been transparent from the beginning . Waste of time!!!!!!!! 

Patrick S 

on BBB

4 years ago

I called and spoke with a representative to let them know that I had been financially impacted by COVID 19. I had previously made a large prepayment on my loan and was told by the company that because of my large prepayment they would cancel the next three months payments. No mention of the fact that they would still be charging me interest was made, and I was assured that there was nothing on my end I needed to take care of. For reference Lendup made clear that I could make interest only payments as not to incrue a huge deb... read more

Kati 

on BBB

4 years ago

Worst company to try and get straight information from. Staff was incredibly rude and not very willing to be truthful about their practices. My cousin tried to get a loan on her own, credit was too low so they recommended a co-borrower. The second time they ran her credit the coborrower's income was too low. The employee Paul was insistent that she find a different coborrower with a higher income to try and assist. I was told to call in with my information to proceed with a credit check, but was then informed that because th... read more

Tasha 

on BBB

4 years ago

I had a car accident in at the end of June 2020 so I called to make and deferred payment in July. So in August my payment is due on 15th so I call to change payment date just for August to the 21st. I explain to the Bedford branch that I was in a car accident and been going to therapy and things are very hard because of the COVID. I get an email today showing only $18.00 went on principle of the monthly $345.00 payment. The remaining balance went on interest. I was told today this was because I changed my withdrawal from 15t... read more

Belinda N 

on BBB

4 years ago

The One main associates dinged my credit way to many times 9 time and said I needed a co-signer cause me credit was too low. 

Seleda V 

on BBB

4 years ago

Things started out really great until they begin cheating me out of money. Had a balance of just over four thousand dollars paid two thousand of it and the balance increased tremendously the next day. Requested a payoff quote and the quote given was more than what I actually owed. Because the online payoff was rejected I drove to the Fort Worth location and made a payoff in store. The very next day there was a balance of more than five hundred dollars. It is beyond me that the balance increases in $500 increments after the p... read more

Fred M 

on BBB

4 years ago

Due to the pandemic, my contract ended and no income is available to me. I spoke with a rep at the McKinney location name Olga. She was not very nice and very insulting to me as a customer. She became very aggressive demanding I send her a bank statement or file for unemployment to make payments on my account. I thought that was rude and not a good representation of One Main Financial. Today I am just speechless as to the treatment during this crisis. I will make payments online and will complete my obligation to paying back... read more