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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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Jay F's profile image
Jay F 
4 years ago

Although I have made several requests to be removed from their mailing list, I continue to receive mailings. 

Business response:

Hello Jay, please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Johnnie's profile image
Johnnie 
4 years ago

This company is great if you wanna lose 5 points on your credit score and be told you haven't made enough money during a global pandemic to qualify for a loan even though you were already pre-qualified. Apparently the only people who do qualify for these loans are people that make over 40k a year and have 750 credit scores... Basically, people who don't need a personal loan. I would give them negative 5 stars if I could because that's what I feel like they did to me. The took 5 points from my credit score only to pre-approve... read more

Business response:

Hi Johnnie, we're sorry to hear that you had that experience. We make loan decisions based on information obtained in the full application. We are happy to send you a statement of specific reasons why your request was denied. Please call this number XXX-XXX-XXXX and have handy the reference number which is printed in the letter sent with the decision. You can obtain a free copy of your credit report from the credit bureau listed in the letter within 60 days of receipt. -AS 

Daisy O's profile image
Daisy O 
4 years ago

I have applied with one main in the past , the first time I applied it simple fast and friendly . This time around I tried applying and the girl who called me from the location in ******** Arizona was rude . She was asking me personal questions which I understand it's necessary at times for a loan but the tone was sarcastic and remarks were too. I asked if I can go to a different location to complete the process she said no although they already ran my credit. Also, asked for additional information that o had already provide... read more

Business response:

Hi Daisy, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Denise G's profile image
Denise G 
4 years ago

I did a title loan because my husband lost his job and we needed rent. My car was paid off. My understanding that the purpose of a title loan was that your car was used as collateral in the case that you default..... Well Covid hit, I loss my job, mu husband was an essential worker but his hours were cut. I did have unemployment insurance and I submitted the information on 3 occasions. I started to get calls asking for the same information I provided. With Covid my situation was getting worse and I decided to do a voluntary ... read more

Business response:

Hi Denise, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Matthew M's profile image
Matthew M 
4 years ago

I got a loan with them several years ago when my daughter was in the hospital. The interest rate on the loan, in the contract, is a CRAZY 33%, but I had to do it, my kid was severely ill and I was out of work at the time. Anyway, I was going some financial review, and, according to my calculations, they are actually charging me 56%, yes FIFTY SIX percent, fully 23% more than it stated in my contact. I have more than paid back the original amount, but with the interest and this INSANE interest rate, I don't know that I'll eve... read more

Business response:

We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Allyson's profile image
Allyson 
4 years ago

Terrible beyond belief!! I am trying to cancel a personal loan under their 7 day satisfaction guarantee and it's nothing but a run around. I overnighted the money back by cashier's check - the tracking shows they received it and no one is bothering to respond accordingly to my many inquirys in regards to this matter. I'm definitely going to lawyer up. 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

marie a's profile image
marie a 
4 years ago

The associates at ONE MAIN FINANCIAL IN LINDEN, NJ ARE SO UNPROFESSIONAL. They hang up on you before offering any solutions. THEY ARE VERY RUDE AND DISRESPECTFUL. 

Business response:

Hi Marie, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Steven S's profile image
Steven S 
4 years ago

They offered me a chance to refinance my loan at a cheaper, but because I am unemployed, they denied me the chance to pay less. Mind you I have been on time paying more money while unemployed and haven't missed a payment. And they are on my side? Probably NOT 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Matt W's profile image
Matt W 
4 years ago

Feels like loan sharking to me. I have a $6k loan for 3 years now. I've paid $250 a month since then, which is $9k. Called the other day for a payoff amount and it was $5,600. HOW IN TF IS THIS EVEN POSSIBLE!!!! BEWARE OF THE ONE MAIN LOAN SHARKS. I'm so tempted to call my states AG to see what can be done. 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance.-AS 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open tomorrow at 8:30 a.m. 

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