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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company. Rep took 2 payments instead of one. Said I could skip the next payment. Lied
Business response:
Hello Ronda, we would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
My husband and I have paid off at least two or three previous loans in half the life of the loans but unfortunately had to make a bigger loan for emergency home repairs. Big mistake. Had to use my husband's pickup as collateral. We have experienced the worst year and a half of our lives with death of my 32 year old son n law to cancer and had to take in my daughter and four kids including newborn. COVID my husband and I, and Bill wants to know why I didn't return the calls after I told a young lady before Christmas we were i... read more
Business response:
Thank you for being a valued customer.We understand that this is a difficult time for many and are working to provide assistance options. If you'd like us to review your situation again, please call XXX-XXX-XXXX. -AS
I was reading some of the reviews and I can only say I had a very positive experience. The office I went through is on ******** ******* in El Cajon. Everyone I engaged w/ was very personable, no judgment, and everything went smoothly. I didn't even have to go in the office to sign anything, everything was done online. Had my loan in my bank account w/in 2 hours.
Business response:
Hi Rosannah, thank you for your feedback! We appreciate your support.-AS
I advise everyone to read the majority reviews and STAY AWAY from this company. Whatever amount you borrow you are guaranteed to repay at least triple the amount. Between their usury of their interest rates and their dirty tricks, you are guaranteed to regret borrowing from these people. Whatever your situation, try to do anything and everything short of doing business with these crooks.
Business response:
Hi Ellie, thanks for reaching out to us. Various factors come into play with our interest rates, from your income and credit score to your payment history. Feel free to reach out to your local loan specialist to discuss your interest rate. You can find your branch's contact information here: http://spr.ly/Branches. Thanks, have a great day -AS
Never in our lives had we had to jump through so many hoops when they could have said no much sooner in the process, condescending and patronizing the entire time. Do yourselves a favor and go somewhere else.
Business response:
Hi Wendell, we're sorry to hear that you had that experience and appreciate your feedback. We make loan decisions based on information obtained in the full application. We are happy to send you a statement of specific reasons why your request was denied. Please call this number XXX-XXX-XXXX and have handy the reference number which is printed in the letter sent with the decision. You can obtain a free copy of your credit report from the credit bureau listed in the letter within 60 days of receipt. -AS
My wife and I have have paid off several loans in half the alloted time . The customer service however is extremely poor and communication is unacceptable at best. Getting payment to apply to principal is akin to pulling teeth. The truth seems to be a lost commodity with these guys. Will take our business elsewhere in the future. Reverend R.P.M. ****** **
Business response:
Hello, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Hi these people are unethical predatory lenders. It's understandable they are a business when I was approached by them to help my credit I asked about the fees. Was told I can make extra payments and there would be no pre payment penalty I asked if they charged the interest of the loan 1st & was told no. Payments were made on time for 5 months just out of curiosity I clicked the payoff button to my surprise the balance was even more than what I borrowed. Then I called the office were I got the loan & inquired why did I owe m... read more
Business response:
Hello Juan, we would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Very professional, meet my concerns. A credit to the company.
Business response:
We're so pleased to hear about your experience, David! Thank you for sharing. -AS
Do not do business with this company. Once they have you signed up, they do not return phone calls or answer e-mails. I have been trying to contact them for a month now and nobody responds. It's funny that they use the excuse of the pandemic and being short staffed but they have called me several times over the last 6 months since this pandemic started when they need forms or information or money from me without a problem but when I need a refund that is owed me, they do not respond at all. DO NOT DO BUSINESS WITH THIS OFFIC... read more
Business response:
Hi David, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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