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OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 5:30 p.m. | |
Tue | 8:30 a.m. to 7:00 p.m. | |
Wed | 8:30 a.m. to 5:30 p.m. | |
Thu | 8:30 a.m. to 5:30 p.m. | |
Fri | 8:30 a.m. to 5:30 p.m. | |
Sat | Closed | |
Sun | Closed |
They originally set me up for unemployment protection but when I went on unemployment they denied my claim even though the Covid crisis hit they also went after my credit immediately after I couldn't pay. Now I'm being treated like an entirely different person since I cannot pay and they refuse to honor what I paid for up front and unemployment compensation!
Business response:
Hi JC, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I closed a loan with them almost a year ago and they messed up sending title of my vehicle to wrong address, now I have an issue trying to register my vehicle in Florida because I moved to Florida and have no way to request my title unless I ask for my title by mail that will take a lot of time to register my vehicle. The worst part is that they do no accept they did wrong and customer service in ******* ****** , Fl its poor. When you ask them for number to request title or any need they just told you to google it not help a... read more
Business response:
Hi Geil, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I have been doing business with One Main for years even when they were other names but since they have became One Main they don't have policies and procedures to help the customer but are totally the opposite. The people who works there are rude and disrespectful to the customers I guess that's because the only way you can renew your loan is if the computer says that you can with that being said they must feel like they don't have to have good customer service. What ever happened to taking care of the customers because witho... read more
Business response:
Hi Janice, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I have been a good customer & borrowed money & paid it back. Two very decent honest people have quit this company! Their operation is now crooked $6000 interest on $1500. I paid for 2 years now I have filed bankruptcy! Just warn other people, they are dishonest, without explanation & they don't care what collateral you have.
Business response:
Hi Shawn, thank you for reaching out to us. Unfortunately, we cannot communicate account specific details online as it is not secure. You may contact your branch by phone to discuss your concerns. You can find your branch's information here: http://spr.ly/Branches. You may also manage your account online with our online account management tool which you can find here: http://spr.ly/AccountManagement. -AS
If I could give negative stars, I certainly would. My son went to OneMain for a car loan. He asked me to cosign for him as I have excellent credit. I will do every thing in my power to keep people from being ripped off by this company. My credit score immediately took a hit by 6 points just for talking to them. Once we found out what interest rate they were offering, we took our business elsewhere. Then, this company had the audacity to send me a declination letter. THEY think they declined me? I never even filled out their ... read more
Business response:
Hi Theresa, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
For Several years I've been a customer of this company in Indiana. When I moved to Georgia I incurred some expenses that I need to increase line of Credit. They requested my title to do so. I agreed with the understanding that when I pay this down by half they would release the title back to me. I called today agreed to run my credit so I could paydown on the loan by 60% thus releasing my title back to me. Since the time I took this loan out I paid off another car, took care of numerous balances and reduced my credit cards. ... read more
Business response:
Hi Randy, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I regret borrowing money from this place. I've never been harassed so bad in my life. Im 55 years old. I had covid in March of 2020. I was out of works for a few months and other times after that. I've been sick for a year and am current on loan. They call me up to 5 or 6 times in a day, even when I'm at work whenever they need paper work. I have was called 6 times today at work. 6 TIMES!! I've told them several times PLEASE DONT KEEP CALLING ME AT WORK. THEY DID IT TODAY AGAIN. TYLER THE MANAGER KEPT CALLING ME AFTER I TOLD... read more
Business response:
Hi Lisa, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Tried to payoff a loan early. The branch manager could not tell me what the principal of my loan amount was without interest. I simply asked for the payoff total that is actually owed on the remainder of the loan with no interest. He had no clue. I explained to him that there would not be interest on the remainder of the loan if I paid it off early and he agreed but told me he had no idea what the payoff would be without the interest. Talked in circles. Had no clue what "unearned interest" was. I suggest they get better trai... read more
Business response:
Hi Lawrence, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I just started a new loan with One Main Financial. I made my first payment without issue. Then I made a larger payment in the middle of the month. The next day I checked my balance which was still too high for what the balance should reflect based on the extra payment I just made. When I called to inquire about this, the guy said the "loan amount" within their app doesn't reflect interest. Between the date of my statement March 17th and the additional payment I made, March 23rd, how did I accrue over $46.00 in interest that ... read more
Business response:
Hi Stephanie, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
OneMain Financial has a 3.4 star rating with 1,507 reviews.
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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