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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been steadily doing business with this company for at least fifteen years, and no problems. I paid what was due every single month an agreed upon sum. However, on April 26th of this year, I received not only an email, but a representative who quite rudely informed me that I owed them $938.00 in late payments, which are directly withdrawn from my checking account. I had been paying "One Main" $300.00 per month. But, this man informed me that I had $938.00 in late payments over the past year, which totally blindsided me... read more
Business response:
Hi Sandra, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I found the staff easy to work with and they gave me all the information I needed. I will do business with them in the future after paying off my new loan.
Business response:
Hi Jeff, thank you for your feedback. We appreciate your support. -AS
You did great, can't thank you enough!!! You've help me when I knew you would be there.
Business response:
Hi Jean, thank you for your feedback. We appreciate your support. -AS
The loan process that took almost a week that ended with a decline. First I was told I was approve for a loan amount that applied for online but need more proof of me getting paid. Couldn't get in contact with the loan officer (Dee) after 3 days (she was always closing a loan with another client) I asked for a different loan officer told it could not be done ask for a manager to provide the information to. After providing more proof I was again asked for more records. I asked what would be the amount of the loan if I didn't ... read more
Business response:
We take matters of discrimination and fair lending seriously. Our policy is to never make loan decisions based off any protected basis. Please email *********@omf.com and send us your phone number and zip code so that we can put you in contact with a member of our Executive Office of Customer Care. -AS
I have done business for several years. Along the way they created a point system which could be used to earn rewards. I had accumulated almost $325.00. With no known notice, They ended program. Did not send money to me, did not roll in to my account towards my balance...they simply erased. I will pay off my account shortly. If a class action suit is possible, I will particapate!
Business response:
OneMain CashBack, our new program, is coming soon and will replace the Rewards program. CashBack helps you get more out of your everyday spending by allowing you to earn cash back on qualifying purchases when you shop and dine using your eligible credit and debit cards. We'll email all eligible customers, including Rewards program members, when OneMain CashBack launches. -AS
This is a predatory loan company. Do not recommend for anybody.
Business response:
Hi Grace, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
This establishment has to worst business practices ever. I paid off a five year loan (in about 2 years) and they added more to the loan. I told them that if they added more, it would not get paid until the end of the loan. After 2 years they called trying to get me to take out another loan and it would include what wasn't paid from previous loan. I told them I would pay at the end of the five years and to stop calling me. They called everyday and left harassing messages on my phone, then start calling everyone that I had lis... read more
Business response:
Hi Virgia, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I don't know what office Harrison is in, but he answered the phone when I dialed an 844 number XXX-XXXX, the number listed on a credit report inquiry that I did not make. If you know Harrison, please let him know that I am writing to report his condesending behavior. I called because on 5/2/21, a Sunday, a credit report inquiry from your estabishment posted. No one picks up your phone on 5/2 so it's obviously a robocall device. Harrison claimed that there were 19 attempts to reach me at my phone number, which I disconnected ... read more
Business response:
Hi Dee, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Customer Review Rating is 1.49/5 on average of 267 customer reviews. I'm adding a 1 star review because the Sacramento, CA branch manager, Munit, decided that he could bust my ****** instead of answering my legitimate questions regarding the misrepresentations of his staff. I submitted an application online. His staff follow-up to sell a loan product, and needed more information to complete my application. They misrepresented their offer to fund a loan based on my 2019 tax filing in order to get me to complete the applicati... read more
Business response:
Hi Paul, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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