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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I usually give a company the benefit of the doubt when it comes to customer service, however after many days trying to deal with the absolute horrible service I recently experienced with One Main Financial I lodged a complaint with the PA Attorney Generals Office for review. Below is the complaint summary: Received unsolicited mail from One Main Financial saying I was pre-approved for a loan, Went to www site specified which stated in two places that entering data would not affect my credit score. There was no place on the f... read more
Business response:
Hi David, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
We have been struggling to meet our bills since the pandemic. The girl I usually deal with called harassing me about the payment. We just lowered the payment for a couple of months. I told her I was sick of this I should never have taken this loan out. The balance never goes down. I said some days I feel like driving over a cliff as a figure of speech. The cow called the Sheriff on me. Seems that she got great pleasure in doing so. Her name is Mayra S******* Let me tell you folks. Don't do business there. You can't even have... read more
Business response:
Hi Robin, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
The *********** NY branch of One Main Financial is HORRIBLE!!!! There are several people that work there that are rude, don't listen to my concerns, and are not helping me with my situation. I moved from WV and my branch there is in ******* WV ******* *** and they served me for many years and are WONDERFUL. If i had to base my experience from the *********** NY location then i would never trust One Main again.
Business response:
Hi Rich, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
We talked to somebody for 2 weeks and were told that our loan was final. Then we were told they were using the wrong social security number and we did not qualify. They spoke to us for 2 weeks using the wrong social security number.
Business response:
Hi Susan, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
FANTASTIC!!! My loan professional was excellent knowledgeable and would ans will recommend her to friends and family!!
Business response:
Hi Rita, thank you for your feedback. We appreciate your support. -AS
I have been using One Main Financial for over 3 years. Even if the APR is a little high, the people I've interacted with have been amazing. I have had no issues with my loan, the representatives have always been nice and helpful, and there has never been any pressure to purchase the "extras" One Main has to offer. Compared to other reviews, I have to assume that my excellent experience has to be the area I live in and the individuals I interacted with. I will continue to use One Main as long as this experience continues.
Business response:
Hi Jessica, thank you for your feedback. We appreciate your support. -AS
Fast, fully help me with all my needs. Thanks One Main
Business response:
Andrew, Thank you for the review. We truly appreciate your feedback. -AS
Horrible Customer service, unfulfilled promises. Onemain stalled my application for a month just to give me a big NO. They refused to get the hard inquiry on my credit report and wasted my time. Seek other reliable options with more efficient staff. Poorly managed and arrogant staff.
Business response:
Hi Carlos, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
THE LADIES AT ONE MAIN FINANCIAL IN **** HAWAII WAS AWESOME. THEY HELPED ME ZIP THRU MY LOAN PROCESS SO QUICKLY AND GOT ME 500.00 MORE ON MY LOAN. I AM SO THANKFUL FOR THEM IN HELPING ME GET APPROVED FOR THE LOAN TO GET THE NECESSARY THINGS I NEED DONE IN MY LIFE. MAHALO LADIES......
Business response:
Hi Bernard, thank you for your feedback and for being a customer. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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