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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beginning with the Sr. Loan Processor to the Branch manager, it was top of the line service. They saw the whole picture and documented it in professional style. I will highly recommend them and I plead their commendation
Business response:
Hi Ralston, thank you for your feedback! We appreciate your support. -AS
After borrowing $2000 one time 8 years ago (and paying it off shortly thereafter) I am doomed to be on their junk mailing list for all eternity, it seems. No matter how many times I ask to be removed, somehow the offers always reappear. STOP. SENDING. ME. JUNK MAIL. So irritating. I'm over it.
Business response:
We're happy to adjust your contact preferences. Please email us at *********@omf.com with your full name and mailing address so that we may grant your request. Thank you. -AS
I have always had good service with each agent I have dealt with. Most recently the entire process was quick and completely painless. Working with One Main has allowed me to rebuild my credit, make needed home improvements and enjoy a stress free lifestyle. I am so glad I decided to keep the Home & Auto service plan. Within 2 weeks of closing my car needed a new battery and the roadside assistance was amazing. Not one but three tow truck drivers responded and they got my car started but were ready to tow. Since I am already ... read more
Business response:
Hi Lee, thank you for your feedback! We appreciate your support. -AS
The customer service is very very poor and needs to be different. The lady I talked to on the phone who was trying to finish my application was absolutely rude. She kept hanging up on me before the conversation was over. She doesn't properly end the conversation before hanging up - she hung up in the middle of me talking not once but twice. Regardless of my approval she should have properly ended the call instead of abruptly hanging up. I'm so dissatisfied with the quality of service.
Business response:
Hi Kathleen, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I was referred to OneMain a few weeks ago and filled out an application for a small loan. Almost immediately, I was bombarded with emails and multiple phone calls telling me I was pre-approved (I saved them all). I talked to the agent (e.g.: commission-based sales person) on Tuesday and was told to upload paystubs to a portal. I opened an account and did so. An appointment was set for Friday morning to close on the loan. I did not hear from OneMain or the sales person. I received no communication at all between Tuesday and F... read more
Business response:
Hi Ken, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
5 years ago, I applied for a loan through One Main Financial in **** Georgia. The people there were nice and understanding because I had wanted to consolidate my debt. It helped at the time and I continued to pay my loan monthly. I was never late. I was always on time. Then the **** office transferred me to their ****** GA office and that's when things started to turn for the worst. I had to have payment modifications because my 20-year-old Chevy Trailblazer began to stall whenever I traveled long distances and out of my to... read more
Business response:
Hi Tracy, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
They are terrible. They make mistakes and,errors with my account! And they try to cover it! A supervisor in March 2021 who talked down to me in a very discriminatory and racist comments!!! They are dishonest untrustworthy!!!!! I cant believe they as a company they would tolerate and let that happened!,but they do. Treating a person with discriminatory and racist comments are terrible! They created mistskes and errors on my account and try to hide it and cover it up!!! Once again very untrustworthy and shady!!!! Run run run!!... read more
Business response:
We've tried to reach you by phone and have sent emails and letters. We'd like to address your concerns; as we take matters of discrimination and fair lending seriously and our policy is to never make loan decisions based off any protected basis. If you would like to speak with a member of our Executive Office of Customer Care directly, please call X-XXX-XXX-XXXX, enter extension XXX-XXXX -AS
Jake is always so nice to work with great customer service.
Business response:
Hi Frances, thank you for your feedback and for being a customer. -AS
Very knowledgeable and informative as well as personable and professional customer service!
Business response:
Hi James, thank you for your feedback! We appreciate your support. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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