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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received an email offer from One Main Financial. I filled it out. I was told I was approved based on my income for 4 years for a $4000 mini loan. I then filled out the application and was told I was approved. Then after pulling my credit, requesting insurance, copy of registration I am told that I can not be approved. You take all of my info and then say I'm not approved seems like a bad practice. You took all of my information which if denied should have been said during the pre-approval process. Now I have a hit on my cr... read more
Business response:
Hi Vincent, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I called requesting a refund to my account and I spoke the branch manger and another representative both were extremely rude and unprofessional. The manger kept yelling and told me to call back then hung up the phone. I called back and no one picked up. I have tried calling this office from 10:13am to 10:38am over 41 times and no one was picking up the phone. They just let the phone rang and go to voicemail purposely. I left several voicemail and email never received a call back awful response time. I had to call the custome... read more
Business response:
Hi Anna, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Leslie provided amazing customer service/support. It was a seamless process with same day availability of funds!!!
Business response:
Hi Litaysia, thank you for your feedback and for being a customer. -AS
I thought it was great!!! Everyone there was fantastic! Highly recommended
Business response:
Hi Kara, we love hearing about your experience. Thank you for the feedback. -AS
They absolutely saved and made it easy to get a loan and get a new car since mine decided to die. Super friendly and helpful staff and payments are easy to handle.
Business response:
Hi Kira, thank you for your feedback. We appreciate your support. -AS
I would give less than zero Stars if i could was told I was approved for a loan and then told I wasn't improved for a loan and nothing changed about my application. The lady I talked to sound like she had me on a speaker phone I couldn't understand her half the time.
Business response:
Hi Emory, we're sorry to hear that you had that experience. We make loan decisions based on information obtained in the full application. We are happy to send you a statement of specific reasons why your request was denied. Please call this number XXX-XXX-XXXX and have handy the reference number which is printed in the letter sent with the decision. You can obtain a free copy of your credit report from the credit bureau listed in the letter within 60 days of receipt. -AS
The details... I received a prescreened offer in the mail and decided to follow through with an online application. I was preapproved pending verification. I submitted all of my pending verification documents on 4-21-21 and waited. No one called on 4-22-21 so I decided to give them a call around 9:30am cst on 4-22-21. Yarely **** was working on my application, at this point she had no details for approval or denial, she ask if I would be able to come to the office once approved and I said yes. Several hours go by, no em... read more
Business response:
Hi Shelian, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
No complaints. Yasmith was very professional and courteous. The entire process was explained and she made certain that I understood the rules. I am very satisfied with the company.
Business response:
We're so pleased to hear about your experience, Susan. Thank you for sharing. -AS
Copied from my google review - I refinanced my vehicle and Was given an option to chose some extras including life insurance, auto benefits, and a loss of income benefits to lower my APR. that I could cancel these extras and Lower payment after a month. This was a lie, they will let you cancel however, your payment does not lower rather than come off the end of the loan...so the lower payment I was looking for which is the entire reason I refinanced didn't happen. Thought that was pretty shady. Next problem - my last loan pa... read more
Business response:
Hi Aaron, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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