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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got an offer in the mail from them and I applied for a loan. Unfortunately I didn't read the fine print about using your car as collateral. Since my car is being financed the title is not in my name so I didn't proceed any further with this loan. Now I'm getting multiple calls a day about processing my loan. I have told them that I'm no longer interested but yet the calls keep coming! I got a small loan with my bank instead with a much better rate a no collateral. After reading these reviews I'm glad I didn't take out a lo... read more
Business response:
Hi Courtney, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
loan app went smooth and paperwork as well. interest is tooooo high!!! but I will work with them on that. hopefully get it down to manageable
Business response:
Hi Scott, thank you for your feedback and for being a customer. -AS
Fast and easy to understand and explained well very happy
Business response:
We are pleased to hear your experience was positive. Thank you for the review, Jessica. -AS
Outstanding customer focused service. Explained each step in the loan process. No pressure to add other options to the loan. Complete process was conducted efficiently online. Longtime customer with no complaints.
Business response:
Hi, we love hearing about your experience. Thank you for the feedback, Richard. -AS
One of the debts (Capital One credit card) that was supposed to be paid off with my loan, never received the funds to pay off the card. I called and emailed my local branch to inform them, and they have not called me back or fixed the problem. Not very happy right now. It's bad enough they are making a ton of money off of me with their ridiculously high interest rate, but they didn't even fulfill their end of the agreement. If I don't hear back from them soon, I'll have no choice but take legal action.
Business response:
Hi Thomas, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I sincerely regret ever giving One Main Financial our business. If I could leave zero stars, I would. We had a loan with them for several years and they clearly could careless about customers who have been with them. I will never recommend them to anyone and will be sure to strongly discourage anyone from using them. Extremely poor customer service and overall, feels like a scam. Never again.
Business response:
Hi Matthew, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I applied for a loan through my current Loan Provider who referred me to One Main Financial. I applied for the Loan and had the unfortunate experience of dealing with their Berwyn Location (mainly HISPANIC). I sent in the proper documentation when doing so the Associate started stumbling on her words and offering multiple reasons why she could not move forward with my loan application. First, it was my ID. Then it was because it was not a valid ID(Which it was ) Then it was NOT an IL ID (I am a dual state Resident ) Then I w... read more
Business response:
Hi Lance, we take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
I would do zero stars if I could!! I lost my job due to the pandemic and they decided to take me, a single unemployed mother of 2, to court and they are trying to get my money garnished for being unable to pay them back due to a serious financial crisis!!
Business response:
Hi Kristin, thank you for reaching out to us. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Terrible service!! Took a double payment from me and now I sit and wait for them to fix THEIR ERROR! The worst decision on my part to get involved with them! Be careful if you're thinking about using One Main!!
Business response:
Hi John, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open tomorrow at 8:30 a.m.
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