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Nugget Casino Resort - Gilley's
- Hotels
- Sparks, IA
About this business
Shopping for Reno hotels and Sparks, NV hotels? Look no further than the well-appointed accommodations for the Nugget Casino Resort, a top hotel in Reno, NV. Located in the heart of Victorian Square in Sparks, NV, Our Reno-Sparks Hotel offers accommodations, casino thrills, dining, nightlife and entertainment that are nothing short of extraordinary. Enjoy infinite diversions that include: 24-hour casino gaming and eight restaurants, 110,000 square feet of newly remodeled meeting and special event space, a year-round atrium p... read more
Location details
1100 Nugget Ave, Sparks, IA, 89431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rooms are ok, but my a.c. wasn't working and I called to let them no about it around 2:30 in the afternoon. The lady that I talk to could hardly understand english.she said someone would be there in 30 or less minutes, well no one ever showed up I called 3 more times and finally around 10 some one showed up, they couldn't het it fixed I ask for another room and they didn't give me one. Other than that all was ok, just to warm in the room.
Business response:
Dear Mr. Allen, On behalf of the Nugget Resort Casino, I would like to thank you for taking the time to comment regarding your recent stay with us. It is our ongoing goal for each and every guest that stays and/or plays at the Nugget to have a truly memorable experience. I assure you that your concerns are very important to us. I am truly sorry to hear your room did not meet your expectations and for any inconvenience this may have caused you. The air conditioning should have been in operating order upon your arrival to your... read more
Very very clean room. Not too much smoke in the casinos. GREAT food. Thx
Business response:
Thank you Becky! Come back and see us soon!
Had a great getaway weekend with friends, Had lots of fun, food was great and the service was excellent! Will stay at the Nugget every time!! 😊
Business response:
Leeny we are delighted to hear you enjoyed your stay. Thank you for making the Nugget Casino Resort your casino of choice!
Can’t believe a business as large as the Nugget and that has been in business forever has such terrible customer service. I checked my bank account this morning noticed i had been changed twice for my room. Instead of 160.00 they charged me $520.00. Called and talked to the manager he was so sorry that I had been charged but nothing he could do but request my account closed but it can take 24 to 48 hours to be refunded. Really it charged on my card immediately. Not a happy guest but he really didn’t care.
Business response:
Once again, we are truly sorry for any inconvenience this may have caused you. Unfortunately, the transaction takes a few days once it goes through to the bank.
I love the nugget! Only thing IS, they NEVER have enough cocktail waitresses! I had to call for service after waiting 45 min - other than that, everything else was PERFECT! Thank you, sooooo much!
Had the $35 easter buffet . The early one and everything was cold ! Terrible. You know it’s bad when potatoes are cold!! Service bad, hard to get water in the table ... what a rip off
Business response:
We are so sorry that you did not receive satisfactory service while dinning with us on Easter. Your issues have been communicated to the banquet managers and they are working diligently to improve food temperature and customer wait times. Once again, please accept our sincerest apologies.
Needs more customer service. Food was average for a casino. Loved my hostess. No rooms available must be a happening place to stay. Gambling was ok needed help and the slot person stood by to help. On a scale 1 to 10 I would say 5
Frequently asked questions about Nugget Casino Resort - Gilley's
How is Nugget Casino Resort - Gilley's rated?
Nugget Casino Resort - Gilley's has a 3.6 star rating with 548 reviews.
When is Nugget Casino Resort - Gilley's open?
Nugget Casino Resort - Gilley's is closed now. It will open tomorrow at 9:00 a.m.
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