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Nugget Casino Resort - Gilley's
- Hotels
- Sparks, IA
About this business
Shopping for Reno hotels and Sparks, NV hotels? Look no further than the well-appointed accommodations for the Nugget Casino Resort, a top hotel in Reno, NV. Located in the heart of Victorian Square in Sparks, NV, Our Reno-Sparks Hotel offers accommodations, casino thrills, dining, nightlife and entertainment that are nothing short of extraordinary. Enjoy infinite diversions that include: 24-hour casino gaming and eight restaurants, 110,000 square feet of newly remodeled meeting and special event space, a year-round atrium p... read more
Location details
1100 Nugget Ave, Sparks, IA, 89431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
no hot water in morning for showers , long wait time for elevators . why with an attendant on duty ,with the rules of no kids in hot tub --why is this not enforced ,and guess what kid pukes in hot tub.really dont think i will return
Business response:
Thank you for taking the time to comment regarding your recent visit. We wish to apologize for failing to meet your expectations during your stay. The comfort and enjoyment of our guests is our utmost priority. Thank you again for sharing these details with us. We hope you will accept our sincerest apologies. We want you to know that we appreciate that you put your trust in the Nugget and look forward to the opportunity to welcome you back in the near future to restore your faith in our establishment and staff.
It should not take over an hour to get your car from valet this is ridiculous. Ask for manager and don't get one all you get is smart ass remarks from anyone don't even know why I gamble here and I'm a 18k member
Business response:
Thank you for sharing these further details. We really are sorry you had such a poor experience. We'll pass these comments along to the front desk and valet managers to ensure that this same situation does not occur again.
This was our first and last time. Other than the room being nice, we didn't enjoy any other part of our weekend. Room service took forever and was lousy. It comes in take out containers like a fast food place. At $250 a night I didn't think that was cool. Pool is only open until 10pm, and its full of small children at all hours of the day and night. We didn't even want to use it because of this. There should be hours that adults, who go to Reno to be adults, get to use the hot tub and pool without being surrounded by screami... read more
Business response:
Thank you for taking the time to comment regarding your recent visit. We wish to apologize for failing to meet your expectations during your stay. The comfort and enjoyment of our guests is our utmost priority. Thank you again for sharing these details with us. We hope you will accept our sincerest apologies. We want you to know that we appreciate that you put your trust in the Nugget and look forward to the opportunity to welcome you back in the near future to restore your faith in our establishment and staff.
me parece un bonito y excelente lugar para divertirte descanzar ay de todo me encanta
Was woke up at midnight for a noise complaint when it was the people across the hall. When I made a complaint to Clinton at the front desk, it was apparent that the nugget doesn’t train their people in customer service. Rather than apologizing for a mix up, he blames the security team, asked why I was talking to him, and even made sarcastic comments. He’s the reason why I’ll never stay there and this review exists.
Business response:
Thank you for taking the time to comment regarding your recent visit. We wish to apologize for failing to meet your expectations during your stay. The comfort and enjoyment of our guests is our utmost priority. Thank you again for sharing these details with us.
Frequently asked questions about Nugget Casino Resort - Gilley's
How is Nugget Casino Resort - Gilley's rated?
Nugget Casino Resort - Gilley's has a 3.6 star rating with 548 reviews.
When is Nugget Casino Resort - Gilley's open?
Nugget Casino Resort - Gilley's is closed now. It will open at 9:00 a.m.
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