Northland Casualty Company

Mamie L 

on BBB

5 years ago

Worst Customer Service I have ever experienced with Travelers Insurance Co. I filed my first claim ever with Travelers in November, 2019. The Adjuster that was assigned to my claim was FALLON ***************She did not represent Travelers with the exceptional service that I'm use to when I call for information. She was rude, unprofessional and unwilling to listen to anything I had to say. I am a senior and I wanted an adjuster that would help me settle my claim. I did not get this with Mrs M*******. She acted as though I was... read more

Brian G 

on BBB

5 years ago

Kicked off a new policy even though I canceled. Threw me to the creditors. Now I have to clean up this mess. Also, double the price of ***** for the same coverage. ADIOS! I'll pay your bill but never again! 

DBA KOBO Teriyaki 

on BBB

5 years ago

Getting absolute disgusted with Travelers handling of our small business claim. Apparently their main business policy is to delay, delay, and more delay. It has been over one month now since our small restaurant had an electrical fire. Still bags of sodden trash, unserviceable furniture and burned countertops and cabinets. Their fire investigator has yet to make a determination of the cause of the electrical fire. Salvage/construction company is still waiting to start repairs. Unfortunately, we could only pay our employees a... read more

Tony K 

on BBB

5 years ago

I was recently in a car accident caused by an at-fault driver insured by this insurance company. Needless to say, they were liable to pay for my car's repair. Only 15-20 mins after the accident, my insurance company (*****) reached out to them and started a claim. However, the next day, no word from them. The day after, still no word. So, I had to call ***** and have them give me this insurance company's adjuster's contact info so I could reach out to them myself. ONLY THEN they contacted me. Honestly, ***** was surprised th... read more

Elizabeth M 

on BBB

5 years ago

I gave a 1 star cause I can't give a 0 which they deserve. We are still fighting Harvey claim and in the last 2 1/2 months we had 4 burglaries of our business with tens of thousands of dollars for tools, stock items, guns, etc stolen from our place of business. The nightmare started when my husband told the adjuster that he did not have receipts (meaning that there were not receipts there) I never got the information in all the times that I talked to the adjuster that they wanted receipts for the furniture. When I got the fi... read more

Renae M 

on BBB

5 years ago

Do not do business with this company. As a small business owner, having coverage with them for the past 5 years, and not having any major claims, we recently had a cyber attack that caused a great deal of stress and hardship on our business. It involved a ransom attack from individuals from ****** It caused us 3 weeks of hardship. Fortunately, we were able to keep up with our schedule of patients, without any major financial damages. That being said, a claim was filed to cover the ransom, as well as expenses for our IT carri... read more

Les 

on BBB

5 years ago

This place needs to get their act together. My payment comes out automatic and they call you and talk to you on the phone weekly to complete an interview and then still cancels your policy because you have not completed an interview. Funny that I have talked to them four times in the one month I had their insurance 

Sara R 

on BBB

5 years ago

Michael M**** was my agents supervisor. My ceiling was falling in during a rain storm. I tried to consult my insurance company in what I needed to do to avoid a future claim being denied due to whatever temporary fix was made. We were ignore and as a result more damage happened. When Michael M**** finally returned our call he only response was “what do you want?!!” His tone has disgusted and annoyance. Fortunately other employees were able to pick up his slack and help us during this stressful time. Michael M**** should not ... read more

Tynetta S 

on BBB

5 years ago

I have an auto policy with Travelers because they provided a cheaper policy. I recently was involved in an accident Nov. 2,2019. The accident happened over the weekend so there was no one available to set up a rental for me due to the fact that my vehicle wasn't drivable. I guess accidents only happen through the week. This company has very poor Customer service. They tried to discourage me from getting my car fixed at the dealership because it was more expensive. Also I asked if I would be refunded my deductible once the ot... read more