Northland Casualty Company

Jessica S. 

on BBB

6 years ago

I'm so upset with the customer service representatives. I changed my policy and added a vehicle with full coverage and put my last vehicle on the insurance for my car staying parked in my driveway. When I made those changes the representative told me that my next 2 charges would be 47 dollars and some change. I knew that was to good to be true. I then got charged 90 dollars. I called the company and the representative stated she doesn't know why I was told that. She then stated my bill in January would be $197.00. I just got... read more

william C 

on BBB

6 years ago

After having home owners insurance with this company for 18 years we had an accident at our home in November which required us to put a claim in for damage. The indecent was not a major one where we had to leave our home just some minor water damage in the basement.The process went somewhat smoothly our agent was helpful to a point needless to say they had to pay the claim for damage. So i get the mail today and there is a letter of non renewal from travelers saying because information was not received on a timely manner bas... read more

J. J. 

on BBB

6 years ago

Upon closing my insurance account, I was told by an insurance rep that I had been making double payments for a year. I called travelers to see if they were going to refund me for the last year. No problem they said. It should be back in your account in 5 to 7 business days they said. 2 weeks later, I still dont have a refund. I call and they say they have to investigate the issue and I should have my refund in 2 days. 1 more week passes and I call them back. It will be refunded in 3 days they say. Now we are getting close to... read more

ak_small_business 

on BBB

6 years ago

The definition of "scam" in it's noun sense is "a dishonest scheme; a fraud" or, as a verb, it's described as a "swindle". If you look on Merriam-Webster, they literally say "a fraudulent or deceptive act or operation // an insurance scam." I would bet Merriam-Webster is referring to Travelers when they mention "an insurance scam". DO NOT GO WITH TRAVELERS IF YOU ARE A SMALL BUSINESS AND NEED WORKER'S COMPENSATION. Their premiums were around $4000 dollars for me for worker's compensation, then suddenly, no phone call, no ema... read more

Gomaa 

on BBB

6 years ago

I was scammed by the company "Travelers Insurance". They offered me a good rate for home owner and auto insurance pack for the first 6 months. The auto insurance then went up in the next renewal by more than the double! After three calls trying to know what caused the huge increase to my premium, I got the most ridiculous answer, that for some unknown reason, their system did not detect the two accidents I had during the past 2 years!! Then, surprisingly enough, the system was fixed and reflected the accidents! I was very cl... read more

Constance 

on BBB

7 years ago

My car was insured and they are not covering the cost. Although, I paid for auto rental as well, they have asked me to turn the car back in. I have officially started calling around for legal. 

PHILLIP L. 

on BBB

7 years ago

MY DOCTOR SUBMITTED A LEGITIMATE BILL FOR MY MEDICAL TREATMENT, DUE TO AN AUTO ACCIDENT, FOR OVER $5,000.00 TO TRAVELER'S INSURANCE, UNDER MY $25,000.00 AUTO INSURANCE MED PAY WITH TRAVELERS, AND TRAVELERS PAID LESS THAT $2,000.00 OF THAT DOCTOR'S BILL, LEAVING ME RESPONSIBLE FOR PAYING OVER $3,300.00!!! SO, IF YOU DON'T WANT TO BE STUCK PAYING OVER 60% OF YOUR MEDICAL BILLS--WHEN THEY SHOULD HAVE BEEN PAID AT 100%--THEN I WOULD NOT CHOOSE TRAVELERS INSURANCE. BTW, MY DEDUCTIBLE IS ONLY $100.00. SINCERELY, PHIL 

LK 

on BBB

7 years ago

My policy was cancelled without any notice being given. I had a feeling it was around my renewal time and as I had not heard anything from Travelers I logged into my account only to find that the policy had been canceled due to non-payment. No one from Travelers aver reached out to me (via mail, phone, or email) to let me know that my policy was about to expire. When I called I was told that they had sent a letter (which was never received) and once they do that it's "out of their hands". They would not reinstate my policy d... read more

Z. A. 

on BBB

7 years ago

Class action lawsuit waiting to happen. From my own experience and what I have read on this site, it seems to be that Travelers intentionally ignores customer calls so discourage claimants from pursuing their claim. My car was was parked in a parking lot and hit by a Travelers insured. Similar to other review, they were quick to open the claim but the claim professional would not pick up the phone for weeks. She is constantly on vacation. Yet she had the time, to send me a letter that she hasn't heard from me, so she is assu... read more