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Northland Casualty Company
- Insurance
- Saint Paul, MN
About this business
Location details
385 Washington St # SBO3M, #SBO3M, Saint Paul, MN, 55102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After many years with Travelers we have decided to end our business owners policy with them . The claims department was the worst and most inefficient department I have dealt with in the insurance industry in all my years having to deal with unfortunate circumstances. The claims adjuster just kept referring to the wording in the contract where he said the building was responsible, our property management then sent wording back where it showed tenant is responsible, and Travelers still would not accept the responsibility on o... read more
Business response:
Thank you for sharing your experience. Travelers has involved the appropriate parties to review your concerns. ~Andrea
Their client hit me and from day one this company was trouble! They lie, they refuse to offer reasonable offers to pay off my car, which was in very good condition while they offered me fair condition, and they are only out for profit with nothing else in mind whatsoever. THEN they STOLE MY CAR OFF the lot before I agreed to ANY CONDITIONS! Literally had to contact the police and start the process of filing grand theft auto for my car to be returned. After 2 days they returned my car yet tried to blame the collision center a... read more
Business response:
We cannot discuss claim details publicly. If you wish to discuss this matter further, please call *************** Thank you ~ *******
HORRIBLE CUSTOMER SERVICE!!! After being with Travelers for many years and insuring more than 10 vehicles with them, no claims at all my brand new truck was stolen from my drive way. My truck was recovered the same day laying in frame and my custom wheels were stolen. Travelers offered me $1500 and suggested I go to "craigslist" and buy some used rims and tires to bring to the body shop so they can get started working on my truck. Mind you my truck had a custom lift and wheels and the stock wheels would no longer work on my ... read more
Business response:
******** We cannot discuss claim details publicly. If you wish to discuss this matter further, please call Consumer Affairs at **************. Thank you ~ Marnise
Worst experience ever in 45+ years of buying auto insurance. In a telephone call, the "Welcome Center" agent was annoying and offensive, even to the point of implying I was lying because my current situation did not match the information he had from some suspect source. This was 4 days before my policy was to be effective. The experience was so unpleasant I called and immediately canceled. I would avoid Travelers at all costs, no matter the premium.
Business response:
We would be glad to research & discuss your concerns with you. Please contact us at ***************Thank you, Michelle
Travelers Insurance increased our auto policy by $542.00 per year after our initial 6 month policy. There reason for the increase was due to an out of state license. They had this information upon the start of said policy. We traded in and purchased a new vehicle a few months into our policy. The insurance only went up $70 per year and nothing was said about an out of state license. Of course 2 months later when the policy is set to renew, they suck an additional $271.00 from our bank account (6 month premium). Luckily the f... read more
Travelers represents a milk company that caused me an extremely painful injury when I accidentally swallowed a pull tab ring that broke away from the pour spout on a milk carton. While Travelers believes its contract with the offending company excludes any financial obligation for my injury, which was traced to a second company that manufactured the carton that caused the injury, I can honestly report that the Travelers agent has been prompt, fully open and exceptionally courteous in her correspondence. The agent is Ms. Lena... read more
Business response:
Thank you for sharing your experience, we will make sure to share your feedback with our leadership. ~Andrea
Made me jump through hoops to cancel my home owner's insurance policy because I went with a better and cheaper alternative.
Business response:
Thank you for sharing your experience. I will make sure your comments are forwarded to the appropriate individual for review.
My belief is that Travelers Insurance is a joke.. their managers and insurance adjusters are a joke.. they treat their employees like garbage and should be ashamed of themselves as a company.. I am in the restoration business and the clients I have who carry Travelers get screwed over constantly.. the company cares more about making money for themselves than they do about their employees or their insured.. they are a joke in the business and there is a reason you won’t see them around in the next few years.. if you have Trav... read more
Business response:
Thank you for sharing your experience. We will contact you at the email address provided above to obtain additional information and review your concerns. ~Andrea
I don't think there is a worse customer service department than Travelers. I've been in the auto industry 7 years, never have I had to only call this company 1 time to make a policy change with a customer. Consistent incompetence, always apologizing and never making any of the corrections thats are actually needed. How they operate and generate any sort of profitable business mystifies me.
Business response:
*****, thank you for reaching out to advise us of your concern. We will email you requesting additional information. Please reply at your convenience so we may look into it. Thank you.
Frequently asked questions about Northland Casualty Company
How is Northland Casualty Company rated?
Northland Casualty Company has a 1.3 star rating with 99 reviews.
When is Northland Casualty Company open?
Northland Casualty Company is closed now. It will open tomorrow at 9:00 a.m.
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