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North Country Ford
- Auto Repair
- Coon Rapids, MN
About this business
According to the information provided by Luther North Country Ford Lincoln Mercury, this dealership offers new and used vehicle sales, service, and parts.
Location details
10401 Woodcrest Drive Northwest, Coon Rapids, MN, 55433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
We have bought 4 vehicles through Mark and our experience has consistently been of highest quality. Mark knows the Ford line exceptionally well, he listens to our needs and requests, and consistently provides excellent advice and follow-up. A 10 out of 10 experience every time! You can't go wrong with Mark Demars at North Country Ford!! Mike
Business response:
Hi Mike! Thanks for the awesome 5 star review! We are very happy that Mark was able to give you satisfactory service. We hope to see you back again in the future.
Business response:
Hello Kyle. We are sorry to hear about your 1 star review. When you have a moment, would you send us a direct message with more information on the situation? We would like to pass this on to upper management right away. Thanks!
I traded in my old truck for a pre-owned Silverado. Sales staff was great, would definitely go there again.
Business response:
Hey Nate. Congrats on the trade-in! We hope you love the Silverado! If you have any vehicle needs in the future, we would be happy to help!
Business response:
Hi Kathy! We are glad you gave us 5 stars! Much appreciated. Hope to see you in the future :)
North Country Ford is not good and their Service Advisers are the worst (Shout out to Adviser Bret for being really bad). I brought my 2016 F150 in for warranty work and left with a bill for $145.00 and some BS excuses because North Country refused to warranty any of the issues. In fact I brought it back a week later for one of the same issues hoping they would stand behind their product and was told if I didn't like their service I could take it to any dealer. This is the best advice I received from Bret... Went straight to... read more
Business response:
Chris, Our Service Director is reviewing this situation and was hoping to call and address your concerns. Unfortunately, we do not have any records of doing business with Chris Kauffman at our dealership. Could the vehicle be in our records under a different name? Please reach out to Tom at (763) 331-7062. We would like to address your concerns!
We had a great buying experience from this dealer. Bill Fannon our sales consultant was very helpful and took the time to find exactly what we were looking for. We are working with them to fix a couple small details so we have a new vehicle that meets all are expectations.
Business response:
Hey Rick! First of all, thanks for the great review! Much appreciated. Secondly, we are so happy to hear about your positive buying experience with us. We are happy Bill was helpful and thorough during this process! Enjoy your new vehicle!
We had a great experience & cannot think of a thing we would recommend changing. Scott Jensen was awesome.
Business response:
Hey Sharon! Thank you for the excellent review! We want to give you the best experience possible every time. Stop by for any vehicle needs you may have in the future. Thank you!
Working with Mark Demars is always a pleasure. I have purchased my last 4 cars from him and wouldn't go to see anyone else. I tell him what I'm looking for and he helps me find just that. I highly recommend him to all my family and friends.
Business response:
Hey Cherie! Thanks for the 5 star review! We are so glad to hear you've had multiple great experiences at our store. We look forward to serving you in the future!
I was not happy with the attention to detail provided by the service department on today's visit. The advisor assigned to me did not adequately research the most recent servicing I had received there earlier this summer. If that advisor had done so it would have been noted that the drive belt on my truck would not have needed changing, thus saving me the parts and labor charges. This experience was not consistent with prior visits.
Business response:
Ken, I apologize for your recent visit to our service department. Your satisfaction is always our top priority and it sounds like we fell short. Please know that I will be notifying store management about this. Thank you.
Frequently asked questions about North Country Ford
How is North Country Ford rated?
North Country Ford has a 3.2 star rating with 243 reviews.
When is North Country Ford open?
North Country Ford is closed now. It will open tomorrow at 8:30 a.m.
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