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Norm Reeves Honda Superstore Cerritos
- Car Dealers
- Cerritos, CA
About this business
Norm Reeves Honda Superstore was founded in 1963 and since then, has grown to be the #1 Honda Dealer in America! We hold three things dear: super prices, super selection and super customer service. - Super Prices – Customers cannot get a better deal on new Honda or pre-owned cars. - Super selection – With over 3,000 cars and Honda vehicles in the inventory, you will not have to look elsewhere for your perfect car. - Super customer service – Our ‘Dare to Compare’service drive puts our prices and ... read more
Location details
18500 Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 8:30 a.m. to 9:00 p.m. |
This is the worst customer service I’ve ever experienced from a dealership. Not only was the sales guy rude he was disrespectful to me and my father . I told my father to hold off on buying from here, when I started wheeling him out the door in his wheel chair he didn’t bother to assist with the door. He instead laughed with his coworkers insulting my dad in what he proposed. Stating “we should do our homework” As I was driving away he approached my car to say good luck finding a better deal. Not to mention my children were ... read more
Business response:
Hi Emily - I'm sorry to hear you had a negative experience and I'd personally like to work to resolve this and apologize for any inconvenience. Please contact me at a time that's best for you at the following number/email. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com
Recommended
If I could give them a zero I would! They lost out on cash sale due to a jerk sales manager. Went to Honda dealer in Downey got a better deal and paid cash.
Business response:
Hi Joe - I am sorry to hear about your experience, if you'd like to contact me at a time that's best for you, please use the following number/email so we can touch base. Appreciate it! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com
If we could give them 0 stars or negative stars we would. Recently we bought a certified used car from them with the extra 100k mile warranty. It being certified or under warranty is a joke. The taillight went out twice , the ac stopped working and those they fixed after I had to wait there forever on three different occasions. Now the headlight went out and I just went to use the 12v outlet in the center console and noticed it wasn't working so again I brought my car back to Norm Reeves and they wanted to charge me $35 for ... read more
Business response:
Hi Kristina - I am sorry to hear about your experience with our team and I'd personally like to work to resolve this and apologize for any inconvenience. If you'd like to contact me at a time that's best for you, please use the following number/email so we can touch base. Appreciate it! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com
the wait is ridiculous... they service guys are careless and they just stand and chat.. I will so look for another location.. the workers enjoying there day 😒😡
Excellent service thank you again Andrew Ruiz. You were very helpful. 5stars.
Business response:
Thanks for the great review, Sebastian! :)
Wow, these people are extremely unhelpful and unfriendly. Waited a week for a response to a question about a car, and when they finally got back to me all they kept saying was "not in stock," like a broken record or a robot answering for a person. Apparently, customer service is not their thing, which is surprising, when you're a commission-based business. Guess I'll be taking my money elsewhere.
I like the customer service everyone is nice and you get greeted 🏽
Business response:
Thanks for the recommendation, Araceli!
Thank you Norm Reeves! I love my beautiful new baby. They were amazing and very helpful and I am so grateful. Winn Chew helped me from beginning to finish and all this from 4 hours away! Such great service!
Business response:
Thank you so much for the awesome review, Camilla!!
Frequently asked questions about Norm Reeves Honda Superstore Cerritos
How is Norm Reeves Honda Superstore Cerritos rated?
Norm Reeves Honda Superstore Cerritos has a 4.4 star rating with 6,944 reviews.
When is Norm Reeves Honda Superstore Cerritos open?
Norm Reeves Honda Superstore Cerritos is open now. It will close at 9:00 p.m.
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