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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Newpro service technician did an awesome job today. He fixed all my broken windows (they couldnt open at all or stay open or metal pieces were sticking out from the sides) and he also went through all of the remaining windows in my house and made sure they can open and close easily and without making noise, so my kids can actually use them. He worked very efficiently. In just under 2 hours he covered probably close to 20 windows. Very professional, friendly and skilled guy.
NewPro replaced my house siding in November,2021. Eliass team did a great job for me even though they tried their best to catch up the schedule cause the weather at that time. Especially Id like to really appreciate the the operation manager *********************** who always responded my questions ASAP during the project processing and stopped by my house to help providing high quality services. Even now **** still answers my any questions immediately. Thanks ************* Bo
***** from NEWPRO just left. He was very pleasant and professional. Talked about a few small issues I had besides what he was fixing today. Since he needs to come back one more time he will address them at that time. I purchased the windows in **** and never had any problems calling and asking them to come out to take care of any issues no matter how big or small. Purchasing these windows 28 years ago was one of the best decisions I ever made.
The Newpro customer service representatives come right to your house, and solve any problems that need to be fixed! Thank you
Well the guys *********************** and ***** replaced three doors and the job was done very well I would have them back
We purchased a Kohler walk in tub from Newpro after an excellent presentation by ***********************. The tub was installed in January and we tested it. There was a problem with the drain. Newpro sent repair folks and several executives made contact to resolve the issue. Newpro involved Kohler in the resolution process. ************************* became involved and worked with Kohler to resolve our problem. They were creative and very helpful. Unfortunately we had the walkin unit removed and **** working with Kohler repl... read more
New pro is the best best best company when you need windows, or anything they offer. They did our windows and I cant be anymore happier than I am today! I love you NewPro! Thank you ****** for our excellent installation and how wonderful you are! Go NewPro! Love love love my new windows! Thank you all!!
***********************, the installer was very friendly and professional. Had two bathrooms redone and could not be happier.
I so want to give this company a 5 start rating but unfortunately due to the lack of communication and project not completed I can't. I had 2 projects with them, worth a total of $20k, 13 window and 1 door. Door project completed 1 day, no problem. My windows were installed but the project is not completed. They forgot to cap the windows and they look unfinished from the outside. Original install date was December 28, 2021, its now almost April 2022 and nothing. I keep calling and get no answer. We keep getting the same inst... read more
Business response:
Hi Gabe. We appreciate your feedback and are sorry to hear that we have let you down. Thank you for taking the time to speak with our Director of Operations so that we could discuss a plan of action to resolve these issues. You now have his direct contact information should you have any additional questions or concerns. One of our installers will be returning to your home this week to complete the capping. We are reviewing internal communication processes to ensure that this does not happen again. Our commitment to you and y... read more
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is closed now. It will open at 8:00 a.m.
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