New York Life Insurance Company

IRENE K 

on BBB

2 years ago

I have not received a check from them for 7 weeks already. Last check was $36. They could not even explain how they came up with their dollar amount. Also. they keep saying well we didn't get this form or release or whatever. I uploaded every doctor note to them. Still nothing. Like other reviews state they will do anything not to pay you. I've never had issues with other disability companies. I WOULDN'T USE THIS COMPANY IF I HAD A CHOICE FOR ANYTHING.. Unfortunately this is who my employer chose. 

Denise W. 

on BBB

2 years ago

I have had nothing except the run around regarding long term disability. I can't get an answer of why the *** did not automatically start after the *** ended. NO ONE KNOWS OR ANSWERS THEIR PHONE. All I want is my *** to kick in. I feel the *** does NOT want to pay out any money. 

Chantelle Z 

on BBB

2 years ago

My company's third party associate filed my short term disability claim through NY Life in Apr. I waited till June for any updates about my claim. I called and they told me my claim was inactive - for 2 months and nobody contacted me for any information. They activated for me and said I will be contacted if they need anything from me. I was not called for another month. I called the 2nd time. This time they said they have been waiting on my physician's medical request form. They still told me to wait as they will escalate th... read more

Julie C. 

on BBB

2 years ago

***** lost all credibility when selling out to New York Life. It is a useless disaster and waste of time. Hire an attorney and be prepared to get no response and continual lies from case management. Trying to reach a supervisor is impossible. If your employer uses them go find ************** to protect yourself. 

Richard A 

on BBB

2 years ago

It is a waste of money. They work hard to find every reason not to pay a claim. My wife could not get into her RA doctor for four weeks and he sent them a fax saying she was unable to work for 12 more. They paid the first four weeks but stopped after that saying there were no medical grounds. They could not tell us what the criteria for paying the first four weeks was.We appealed and saw a new RA doctor who did extensive testing and faxed the results to them.They denied our appeal and it was apparent they did no investigatio... read more

Shannon W 

on BBB

2 years ago

I opened a policy in 2019 when they came to my work. They constantly changed reps and when a new rep came out in 2021 when I told her to increase my contribution from 10 to ******************************************************** that's what she was doing. I only found out because I have since left that employer and now have to pay my own premium instead of it coming out of my paycheck. Her name is Madison ***** so if you ever come across her, be careful 

Crystal G. 

on BBB

2 years ago

This is the worst experience I have ever had with a company. I have been denied obtaining a Short Term Disability Policy with New York Life Insurance/***** because I told them on the Evidence of Insurability Form for Disability insurance that I had anxiety/depression. I am not even filing a claim, just trying to obtain the policy offered through my employer. What a JOKE!! I have generalized Anxiety Disorder for which I take routine low dose medication. My doctor even sent an appeal letter stating that this was a common condi... read more

Ron G. 

on BBB

2 years ago

Disability has never called me back. I leave polite *******s and claims rep ******* always says I'm away from desk or out of office.This has been going on since last week. Claims rep has never called back.They say on phone they will call back in 2 hrs and claims rep still not in.Very sad way to run a business. 

Michelle H 

on BBB

2 years ago

If I could give them ZERO stars I would! I had the short-term and long-term disability insurance through my employer and ended up with a medical condition that will require the insurance transitioning from the ST to the LT. I have been trying to get someone to answer the phone or call me back for weeks, my social worker has been trying to get someone to answer the questions and everyone is so rude and no one seems to know what is going on! If you have to deal with them I pray "********" isn't your case manager because that g... read more