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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve been off for 4 weeks now after a medical procedure. I started this process a week before my planned surgery and it was approved electronically but I have yet to speak with anyone who can help me. I call every day and have left multiple emails and voicemails. The associates are the only ones who speak to me and I am getting no where. They keep promising me my payments have been sent or my case is being looked into the problem. Everytime I do get lucky enough to speak with an associate they promise me it will be sorted in... read more
I am exhausted beyond words trying to deal with this company. They listed my employer wrong which delayed my case. Once finally approved they say they issued a payment but it's been 3 weeks and still nothing. I asked for direct deposit/electronic transfer and told it takes 6 weeks depending on the response from my financial institution. I called my my bank to request an update but they said they have yet to receive any request by this company. I've placed 23 calls with no response by my claims manager or the senior claims sp... read more
Business response:
We regret the poor experience **************** has had with our company. On December 23, 2022 a claim team supervisor spoke to **************** and reviewed all of her concerns, including the questions she had regarding her payments. **************** had no additional questions at the end of the call.
Corrupt company. Terrible customer service. Inept claim managers. Disability claims ROUTINELY denied.
I agree with ***** *. Horrible company. I have had a similar issue, at this point if claim agents can not properly review and read over documentation. I am ready to also write letter to my attorney general and seek legal counsel because all the information is clearly in-front of them. PT provider and I have sent over information requested. My primary provider even has gone out of there way to write a letter because they did not receive documentation from NYL. This is not right. This is our benefit that we pay into and this i... read more
Business response:
We regret the poor claim experience ************** has had with our company. As of December 9, 2022, ****************** claim was extended for benefits through January 9, 2023. She was notified of this decision by letter and phone call dated December 9, 2022.
They delay your money. You have to call and stay on them that they have received documents. You can ask for automatic debit but they sent my disability check late not certified so of course it’s lost. This is about a month after submitting paperwork. I was unaware of automatic deposit and they sure are not offering up that info freely. We get this through the **** ********** ***** and will be sharing my experience with all private veterinary groups and ****. Cancelling this policy at beginning of new year. Definitely not how... read more
FMLA process: Before delivery: 1. Promised call backs from agent- none received. 2. Left voice messages on leave manager *****’s voice mailbox- no call backs. 3. Places on hold for 60 mins with no agent answering calls. 4. Paperwork for FMLA arrived less than a week before its due date. After delivery: 5. Called after delivery to provide information to start FMLA. Promised a call back in one week for questions that are unanswered . 6. No call back ( as usual ) the following week thus i called to check on status of leave and ... read more
I have not been able to return to work since mid-September due to the problems caused by prolonged covid, but this insurance company has not given any clear answer about my situation. Due to financial problems, I tried to return to work twice, but my employer did not accommodate me. I have called at least a hundred times and sent many emails and medical records to NewYork Life group benefits solution, but I still do not get a clear answer about what to do when the employer does not accommodate me. The phone answering system ... read more
My father paid close to $70/month into a life insurance policy with AARP for well over 20 years. In Aug 2022 he received a letter stating the cash-out value of the policy was between 4000 and 5000 dollars. He passed away in Oct. I submitted a claim, and they say there was no coverage. Do not fall for this AARP scam of life insurance, who knows how much money is being robbed thru monthly premiums with this company.
Business response:
We have addressed your concerns via the New ********************* of ********* Services.
I've been out since September 21st since I had a c-section for my second baby. This was planned so I started the process a few weeks before I was actually no longer working. It took 8+ weeks to get approved. Now it's been 2 weeks and I still haven't received any kind of payment. I call every day multpli3 times a day and no one ever answers or calls me back. The recording always says my case manager is helping another guest, but then I don't ever get a call back. I'm not sure what else to do at this point. Very disappointed i... read more
Business response:
Thank you for bringing this our attention. We have engaged the customer on this matter at this time.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
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