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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
****, my claim manager for my STD request has been very rude and unsupportive during my entire process. I decided to take leave from my job, and his insufficient customer service i believe is the reason why my claim has yet to be approved. I have been out of work since 4/3/23 with an expected return 6/3/23 and my claim is STILL under review. Today is 5/26/23. I was told today by **** that he needs more information from my therapist, however did not request said additional information. I took STD/FMLA to help relieve stress t... read more
Horrible if your paying these people stop letting them rob you i have been off work for 2 months as of now and i thought i would have some sort of comfort since i was paying short term disability all 4 years of me working my current job and never using it but come to find out they are playing with consumers lives at this moment they have only paid me for one month of being off and also at this moment i need back surgery so i will be off even longer time and in the midst of all this my case has been closed and my case was clo... read more
I have been trying for over a month to surrender a life insurance policy my mother made for me when I was a child. It has been one stupid thing after another so far. First they enter in my name spelled wrong when they made my account. So I am unable to sign in to my account and upload my paperwork. Then, because they hadn't sent me my paperwork with my full account number, and they are unwilling to give it to me over the phone, I first faxed in my paperwork with just the last three digits of my paperwork. I was told by one o... read more
****, my case manager needs to be fired!She is worthless! You call and she will not return calls! This place needs **** stars!!!
I would leave a 0 star review. Tried to reach my claims manager ********* ext ******* for over 6 months to update information involving my claim never received a call back from her till my claim had already be closed and decided. When I finally spoke to her over a week and half after my claim had been closed I told her that is f****** ridiculous that no one and get a hold of claims manager for 6 months till it's closed she said she is not going to hear this from me and hung up once I said for her to transfer me to her superv... read more
**************** is HORRIBLE !! I leave messages EVERYDAY for a simple yes or no ,claims manager doesn't call back! I'm about to get kicked out of my home because I have no money. Says on their website they have empathy and you get a fast answer and the managers stay in touch with you ....this is a false representation of this company!! I was approved last year for my **** only after I went back to work because I needed money. I ended up going back out 4 months later. I need a 3 level spinal fusion. I have RA, and a whole bu... read more
I recently had a baby March 31st, 2023. My claim was approved for 6 weeks but due to employer policy. There is a 14 day waiting period you have to use PTO to cover those days. For that reason and because it was vaginal delivery NYLife only pays 4 weeks.. i am on 5th week of my maternity leave.. and even tho my claim was approved. The payment for my leave has not been received. I have called multiple times and every time the automated machine says the manager is out of the office press 0 to be connected to someone else. Every... read more
same thing happened to me basically and when they sent me to there doctor was never notified by them just received a certified letter, notifying me of my appointment, but not who made it or anything like that I thought it was Social Security. And even after their doctor stated that I cannot do things they still closed my case I have hired an attorney.
Terrible! Absolutely unacceptable. After filing the initial claim for short-term disability, their website no longer allows me to upload documentation. The doctor has faxed them the documents they require and they say they do not have them. They gave me an email address that I've been emailing the documents to and they say they've only received two of the 10 that I sent! The whole purpose here is to keep you from complying with the requirements in order to avoid paying you. The people you talk to on the phone are quite frien... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
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