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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst! My company changed from CIGNA to NY life benefit solutions and it is the worst process ever. I had a scheduled surgery so I started the process prior to surgery. They advised I needed to call on day on surgery which is crazy..I would be IN SURGERY when they open. I had to call the day after while in extreme pain just to ensure I got paid. They took all of the information and I have been waiting for the update. Called today and NOTHING has been done and they said they needed the fax number....why no one ... read more
I am at a lost of words because I thought my issue was just me. This has been the most stressful time of Mt life. I have been out of work since June 10th, PTO ran out quickly, they approved my FMLA but denied my STD claim. Now I am appealing and I will be back to work before they make a decision. 5 weeks without a check at and so many bills. My first claim rep NEVER once called me and talked to me. She has some type of thing where she could call and the phone ring one time and she goes go voice-mail. I was on the phone with ... read more
If I was able to rate them 0 stars I would. I have had a horrible time with my short term disability claim. I filed 6/22/23 and today is 8/8/2023 and have not gotten a payment to date. I have only spoken to my case manager two times despite putting in several request for her to contact me. I have used the chat function on the website several times and every single time I get into contact with them something else is needed, its the least fun **** go round I've ever been on. The last time I spoke with them they let me know the... read more
Horrible they take forever you never get a clear answer. Youll be waiting for weeks and weeks for them to say they need more info. I would make sure you have at least 6 weeks of living on hand. You talk to a different person every time that cant give you the answers you need, they just tell you to wait and see.If I could choose I would never use them again. But my employer uses them.
Absolutely horrible do not deal with this his company either save your money if you can before a LOA or become a DD.. I am serious these people will not process your claim you will wait and wait for a check and you Will call and call and call nobody cares. Trust me they do not care!!!!! I wish everyone who deals with them good luck and if your company switchs to New York Life be prepared to be homeless, hungry and broke! Horrible company and I am not upset as I type this I want people to know exactly what they are dealing wi... read more
They have paid for years now all of a sudden they are having issues getting the payment to me. I've had to borrow money so that I don't bounce payments. They don't seem too concerned. My advocate returns my calls but is unable to tell me where my funds are.
I had New York Life for my long term disability. I was not allowed to return to my job. I was told to find another line of work. By doing so they would pay the difference up to 60 percent of my old wage. I took a job and was told to email my check stubs. After following what they told me to do. I was contacted saying they did not receive my emal containing my stubs. I emailed the same stubs to the disability attorney that new york life had appointed to me. She received the stus and forwarded those to new york life as well. T... read more
I wish they had an option for negative stars! I don't even know where to start. This has to be the most frustrating experience of my life. Everything they do is backwards if they do anything at all. The first time that I tried to contact someone it took a week and a half to get a phone call returned. Finally after speaking to "my claim manager " she was supposed to call me back the next day. It took exactly two weeks of leaving messages daily before I got a return call. I was told that everything had cleared for my long-term... read more
If I could give a negative # then I would. This place has caused me so much stress on top of what Im already going through. Its just unbelievable. Senior claim manager for long term disability does not return calls. They are the worst
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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