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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an insurance guy give a quote and got me and my wife signed up for life insurance. The insurance guy told us he'd set of some account to have the policy start paying for its self in a few months. Which he did not follow thru. He also was to transfer a policy from another company to theirs. Which also never happened. I called the insurance guy and told him we need to down grade the policy because it was becoming unaffordable and he said he would get back to me with some new policy and never did. Called him a couple more... read more
Business response:
The client sent an email to the company with his concerns, and the ******************************* issued a detailed response to him on October 27, 2023. We invite him to write to us again if he has any additional concerns, and we will review this matter further.
They do not answer emails. Phone menu takes ages to go through.A simple parental leave to take care of a newborn has been SO DIFFICULT.I sent in my claim one month ago, it was denied and I was claimed "ineligible". Phone calls magically "drop" and I can't understand the customer service person because they barely speak English.Their website is terrible, there are no options to appeal a claim.I would MUCH rather be able to fix something over email than be on hold on the phone forever.For such a big company these guys sure hav... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on December 4, 2023 to obtain more information and try to assist with the concerns she is having. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
This company is the worst. My doctor sent all paperwork needed and proved to them that my return to work date was for the beginning of ****. Im 15 weeks postpartum, and I have not been able to get in contact with anyone regarding my case for over a month. I have left messages with the case manager almost every day, and I have still not received a call. I have not been paid in two months. I have a newborn baby, and hospital bills to pay. They dont care, no one will respond to me.
Business response:
We understand the customers frustration with not being able to reach their Claim Manager. We shared this feedback with our ******** Leader, who contacted the customer on 12/1/23. We advised the customer that the available records fail to prove that shes Disabled according to the policy terms beyond 9/26/23. Our Team Leader advised the customer that we were finalizing the decision and would send her a letter advising of the decision and her appeal rights. Should the customer have any questions she may contact her Claim Manage... read more
Worst short term disability policy Ive ever had. Waited almost 2 months for one week of pay. Have to file another claim and dreading it. I know theyll find a way to get out of paying due to missing paperwork etc. Dont pay extra for the supplemental short term disability policy.
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Delays can occur when evaluating whether someone qualifies for benefits for various reasons and our intent is to reach resolution as quickly as possible. We have notified the appropriate parties of the customers concerns to aid in having a better claim experience with her current claim. Should she have any questions or conc... read more
I wish I could give negative stars. Have short term disability and keep having medical forms filled out for same reasons. They make excuses they havent received anything from my surgeon or other doctors no faxes nothing. Every time I have my doctors fill out any paperwork it cost me $10 to $ 15 dollars. Always same excuse havent received any fax. Whenever my doctors send NyLife a fax, my doctors would put a copy in my patient file and on my Doctors and hospital patient portal. When a fax was sent from my doctors, my copies w... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on November 27, 2023 to obtain more information and try to assist with the concerns she is having. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
This company Is full of lier i m on Short Term disability they lied and told me my Short term disability payments where Sent to my bank I called my bank several time with the correct account number and routing number 4 times they lied i have doctor visits and my bills are behind and owe people money because this matter I need to report these lier bout my Short term disability payments
Business response:
We understand the customers frustration regarding not receiving his payments. We issued payments to the customer via Electronic Funds Transfer (EFT) on 11/16/23 and 11/20/23. Unfortunately, the payments were not deposited correctly due to an issue with the banking information. On 11/27/23 we reissued the payments via manual check to the customer and are being sent in an expedited fashion. In addition, on 11/27/23, our Claims Manager contacted the customer telephonically to explain the situation. We apologize for any inconven... read more
THE SICKER I GET, THE MORE I THINK IT'S TIME FOR A CLASS ACTION SUIT AGAINST THIS COMPANY AND IT'S ABISMAL PRACTICES. I WOULD BE WILLING TO INITIATE.
NYL has horrible customer service and work ethics, when it comes to getting a manager on the phone NYL has been handling my case since 10/16/2023 and my doctors have sent them everything they need, and my case is still in pending status. every time i call and ask for a manger the representative come back to the phone with the same answer the manager will not take the call they are unavailable. this company is heartless and unprofessional. i give 0 stars
Business response:
We regret that the customer had a poor experience in the past with our company. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. We appreciate that customers are experiencing a difficult time when filing a disability claim. We stive to offer open lines of communication between our customers and our Claims staff. According to our review, the customer spoke to a Senior Claim Manager on 11/20 regarding the status of her claim. On 11/15 our medical staff requ... read more
My experience is similar to others described. Horrible company staffed by liars well-versed in scripts for every scenario designed to cause delays in full medical leave approval which is only granted at least 2 weeks beyond each subsequent review date, then stops once it is time for NYL to pay their portion of paycheck despite all information received by treating physicians SPECIFICALLY stating I am unable to return to work. Employers should avoid this company at all costs if you value your employees' financial health during... read more
Business response:
We regret that the customer had a poor experience in the past with our company. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. Often, Short Term Disability claims are approved to the next office visit and to follow the claimants recovery. Once the information is received, we review it with our medical staff to determine if it proves the customer remains Disable. We are currently reviewing the customers records to determine if it supports that she is Dis... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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