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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was approved then closed due to break down in communication from my surgeon at Mayo. Now I've been trying to submit a review to re open claim and upon there first reqest for this Mayo wanted a written not verbal release of information it took pulling teeth to receive this from new York life. Took a month to finally get the release and it was only due to what can gather was a change in there website allowing such fors to be printed without a login. That was almost two months ago I turned that in and I've called multiple tim... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The plan requires that we receive proof that the customer is Disabled according to the policy terms. In this case, we requested medical records from the customers treatment providers and did not receive the information. Therefore, on 6/30/23 we sent the customer a letter advising benefits were denied beyond 6/5/23. However, w... read more
Awful!!!! I submitted my paper work a month ago and have yet to receive any decision for my claim. They do not care if you are behind and on the verge of losing everything. I have 3 kids to take care of.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required medical documents from the customers treatment provider to assess her claim. We acknowledge there was a delay with making a decision on the claim. However, we approved the claim on 1/22/24 and issued benefits on 1/23/24. Should the customer ... read more
First 2 checks came on time,but now I feel like I am getting the run around as well. They said my check was mailed on 01/09/2023 but as of today I still have not received it. It only takes 3 to 5 business days to get. My check for the week of 01/15/2023 has yet to be issued. My car payment is due with no money to pay. I got this insurance to keep this from happening during my recovery and to be stress free for my healing, Guess what? more stress and at a time when I don't need to stress.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. There were issues with the 3rd benefit check caused by an error with our electronic funds transfer (EFT), or direct deposit, processing. We have bypassed the issue and have issued the checks to the customer manually. We apologize for any inconvenience t... read more
Ny York life is a joke std the case manager, manager are all one big joke , I already had an open claim my provider requested an additional 6 weeks these clowns had me going back forth for 6 more weeks sending paper work and forms they always need something I requested for managers manager and I was retaliates against all of a sudden my dash board was updated with closed when it hasnt been updated in 2 months , they make you even sicker , when I say I have no respect and I will not give them another dime of my money , now I ... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on January 22, **** to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
My employer offered disability insurance was through new york life. My experience with them has revealed a company and employees that hide behind indirect phone trees, and do not respond to questions on emails. They defer, delay, and offer vague reasons why your claim is not processed. For my company this benefit has become a joke as it IS NOT for the benefit of its employees. It obviously is only for padding new york lifes bottom line.There is also no chance any regulatory agency with any detailed review of this company. Ot... read more
Business response:
We regret that the customer had a poor experience with our **********************. We would like to be clear that customer service is extremely important to us and we have escalated the customers concerns to be addressed. According to our review, the customer is working on a part-time basis and also receiving disability benefits. This requires that the customer submit his past paystubs to prove his earnings prior to issuing the disability checks. We apologize for any delays that *** have been caused due to this process. Shou... read more
I could not agree more with ********. Going thru the exact same thing. It's almost impossible to get intouch with anyone to get a clear answer. No one ever answers the phone. I don't think they even care that you are behind your bills, can't keep up with the appointments or medications because of no money coming in. I truly home to never ever have to deal with this company. Their is absolutely no compassion or urgency tp get things done with this company. Very disappointed...
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We understand the customers frustration and appreciate this is a difficult time for any customer. We strive to have open communication and prompt attention to the customers concerns. We apologize that we fell short of the ***** On 1/17/24, the claim was... read more
I am very disappoint to have these companies that demand our social security numbers after receiving all of our demographic information. WHY? They still dont know whose on the other end of the calls. They dont want it for any other reason.
This insurance company is by far the worst to work with. We and like many others who have made comment's are paying for a service but what is the point when they dont want to provide a service in a timely manner. My husband has been battling with them for 9 weeks now and every time we call there is always something else they need. I think enough is enough with the way this company runs their business. People have short term for a reason and to not get paid makes it very stressful for families to maintain day to day living. T... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on January 10, **** to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I am going through the same problem as we speak with new York life. I feel as though its more so of the claim manager you get they take their time even when you do have the info also you could never talk to your claim manager to see what your actually need Im always getting the run around now i am back behind on my bills. So there fore I will be dropping them as an insurance when I come off of maternity leave.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required medical documents and information from the customers employer. While we initially obtained the medical information, there was a delay receiving the information from the employer. However, we received the information on 1/9/24 and approved th... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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