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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I kept calling and kept being told my claim manager will call but she never called me, never communicated anything with me in the beginning. My claim was sitting for 3 weeks without a decision. I spoke with a lovely advocate who reached out to my claim manager while I was on the phone just to be told the number she had for my doctors office was invalid. I was so upset because you would think to call the member to get the correct information. She had a nurse call me originally and the nurse put down half the information I pro... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required updated medical docu... read more
I had their term life for years then I turned it over to whole the premium was so high I had to cancel I tried to reapply for term now I'm I'm unisurable if that's the case give me all the gave you previously scam alert
This company is absolutely awful. I submitted all the documentation they requested from my doctorevery form, every detail they asked ****** still, I have not been paid. Now, instead of doing their part, theyre asking for even more records, more than what the State of ******************************** requires. Its unreasonable and feels like a deliberate stall tactic. I have no income coming in, and I cant keep paying out of pocket just to satisfy their endless demands. Rather than provide the support Ive paid into, theyre no... read more
****** *. over chat regarding my short term disability claim did not seem to understand my question, and continually spoke about other topics I did not question. When I repeated my concern, she ended the chat. I started a new chat, and got ****** *. again. She continued to not seem to understand my question, and said her system froze. I do not believe that as I got her right back on the next chat. She did not seem confident in her response nor was she clear. I do not feel I can be assured on why I have a reduction of my bene... read more
Business response:
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we regret that the customer experienced difficulty in getting her concerns addressed by our staff. This matter was escalated to the appropriate claims team for review. A Senior Specialist subsequently spoke with the customer on 4/18/25 and addressed her concerns. If the customer has any further questions, she may contact the claim manager, ******, for additional assistance.
This is by far the worse insurance company I ever came across. The **** managers is never available. They claim they will have them to call you back . You never get a call back. They wont connect you with a sr **** manager its HORRIBLE. I wish my workplace used a different insurance company
Business response:
Thank you for sharing the customers concerns regarding her experience. **************** is extremely important to us, and we sincerely regret that the service she received did not meet her expectations. Upon reviewing the claim file, we confirmed that our claim team made multiple efforts to return the customers calls and followed up directly with her on several occasions. However, we acknowledge there was a delay in response to the customer, specifically from 3/24/25 through 3/27/25, which may have contributed to her dissati... read more
Everything has been sent and my mental health is not great and waiting and waiting. Its been almost a month and a half. No payment. Nothing. Before, I have had short term disability and the manager && everyone was diligent and amazing. This time its like they dont care. Im in the verge of losing things and theres no real communication. Its me calling every single day & checking. Its under review is the same answer. From the complaints, my mental health could get worse by the waiting and losing everything.
Business response:
Thank you for bringing this matter to our attention. We understand how important timely claim decisions are and appreciate the opportunity to respond. The customers claim was received in our office on 3/18/25. On 3/20/25, the customer informed the claim team that she had a prior disability claim for the same condition in December 2024. While we noted this information, her current claim still needed to be reviewed independently to assess her eligibility for benefits, per the terms of the employer's policy. This was also expla... read more
New York life long term disability is a total scam. I been paying for this for about 3 years. I have became disabled. My doctor said there is no way I can work. My state gave me permanent disability tags for my vehicle yet they have paid me nothing at all and denied me. I did an appeal but they have no intentions to pay me. I believe if they aren't gonna pay they need to give me the money back I paid. I am not gonna stand for this and I'm getting a lawyer immediately. Do not take this ************************* will get you n... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. On 3/4/25 the customer appealed the... read more
I have never had a more horrific SYMPTOM worsening experience in my life. Ill never take LOA again, Ill suffer. Thats all Ive done the last 18 days Ive waited for my STD anyways. This was supposed to help, instead I can thank you for making things so much worse. I pray my hospital system changes to Sedgwick because I wouldnt wish the experience Ive had with this company on my worst enemy.
Business response:
Thank you for bringing this matter to our attention. We truly regret that the customers experience with our claims process has not met their expectations. The review of the customers claim was completed on 4/4/25, and on 4/7/25, the claim manager reached out to explain the decision and next steps. Should the customer have any further questions, she may contact the claim manager, ****** at **************.
Have disability insurance with New York Life, got cancer, received 3 disability checks then they stopped. When I called, they told me that t was my doctor's fault the payments had stopped because he did not return a form that they had faxed to him. I called my doctor and was told he filled in the form and faxed it back to NYL 3 weeks ago. Called *** again and this time they told me he faxed the form back and now they are waiting for office visit notes. I offered to hold while they called him back and was told that it was a d... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer continues to be Disabled according to the policy terms. In this case, we requested records from the treatment provider on 3 occasions without receiving the office notes. On 4/2/25, we received the updated medical documentat... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 400 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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