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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have attempted 7 times to cancel a life insurance policy and they keep sending more bills They sent me paperwork twice which i filled out and returned the next day It never ends. I even contacted my bank to stop auto pay. They will not cancel it It's insane
Business response:
We regret that the customer had a poor experience with our **********************. Based on the information provided, we could not locate a claim in our system for the customer. For assistance with cancelling the policy, we suggest the customer contact us at **************.
I've been dealing with this company for seven months now and my long-term case is still under review. Even when I've done everything the case Management has instructed me to do. The only answer I get know is wait on results from medical department. That's going on three weeks of waiting. I'm tired of being placed on the back burner when it comes down to my families lively hood all I need is a response from a responsible person who cares for their job and consumers.
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the policy terms. On 6/20/24 we sent the customer a letter detailing our adverse decis... read more
Terrible company!!! I worked for them and they never paid me for 6 months. They do not pay for training unless you burn all your bridges by collecting your friends and family information so they can continue calling even after you leave. If you have family or a love one or need a steady job this is not it. Management is horrible and will blame you as soon as you come asking for pay. I wish I can leave a 0 star review. Dont work here!
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on June 12, 2024 to obtain more information and try to assist with the concerns they are having. To date, the customer did not respond to provide any additional information we had requested. If the customer is willing to provide more information to us full name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
2nd time I've had to go on short term disability. This is a joke almost 3 months still haven't recieved anything not 1 check they closed my case and didn't tell me.we are sinking and everything i call its oh the Drs need to send this...next time the need something else. Over a bad experience What a f****** joke. I paid for this crop no give me my money
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on June 6, 2024 to obtain more information and try to assist with the concerns they are having. To date, the customer did not respond to provide any additional information we had requested. If the customer is willing to provide more information to us full name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I had been with NYL long term disability since 11/2021. My claim was closed due to lack of doctors response . If I would have known they needed more information at that time, I would have been all over it. It took a month to get to the appeals team as my rep. refused to return my calls ******. So I got it escalated to her manager ***** through customer service and she has endlessly given me the run around trying to keep this mistake off her books. Now it has been escalated to her manager ********* and she promised answers wi... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the policy terms. On 5/23/24 we sent the customer a letter detailing our adverse decis... read more
The company has not defined its use of the terms effective and release dates regarding the payment of monthly funds to beneficiaries.I have repeatedly asked agents/employees to answer my questions regarding benefits, and have received no answer.One cannot do anything without knowing the timing of financial benefits.I find it necessary to contact organizations outside of the insurance company for state law and advice.
Paid insurance for short term disability for over 11 loyal years through my employer and never had need for a claim until recently. Became ill and out of work for a few months due to debilitating symptoms from unknown condition. NY Life denied claim stating my records did not support functional impairment and no documentation of what activities or tasks unable to perform. Records clearly indicated what my impairments were and testing was still in progress in search for a diagnosis. During appeal doctor provided a letter and ... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, although the customer reported she was unable to work, we determined that the findings in the available medical records failed to support a level of severity in her condition to prove that she was Disabled. The ... read more
They are not a good agency for long term disability. (New York life Solutions ) I got this insurance thru an employer and when I needed it they gave me the run around. I paid into short and long term disability and when I needed my short term they waited 6 months to help me an I almost lost my home and car. My long term disability supposed to be 500.00 a month but I only receive a 100.00 a month. Barely getting by.Now that I’m 2 years into my long term disability I’ve asked for a settlement because it’s going to be years bef... read more
Im currently pregnant with 12 weeks to go before I deliver. My OBGYN told me I couldnt work for medical reasons. I applied for long-term disability insurance on March 25, 2024, with New York Life Insurance. Its been a nightmare dealing with this company. I was told by G that they have all the information needed to make a decision and it takes 2 to 3 weeks. Friday I received a call from G stating they needed more information when I was told they had everything they needed. Im tired of getting the run around with this company,... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the policy terms. However, we continue our investigation and are contacting the custom... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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