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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First time Ive ever been on short-term disability and it is through my company who happens to work with New York Life. They accept your claim but then dribble the money out to you, which is ridiculous! Awful company and I think its a game they play!!! When a person is out from a surgery they should be able to rest and focus on healing not whether they can pay their bills or not!
Business response:
Thank you for bringing this matter to our attention. Based on the information provided, we are unable to identify the specific claim the customer is referring to. If the customer can provide additional details, such as the insureds name, incident number, or date of birth, we'd be happy to look into this further.
This organization has been less than useless to me during during my ****. The online forms were difficult to navigate. When I did reach out for help with these forms I was told that if I could read I wouldn't need to be calling them for help (I am an RN). When I thought, ok I've got it, I would receive letters telling me my information was incomplete (banking, additional info about my approved ****, etc. In the end I never received one *****, not one! I gave up! I went to work sick or lost pay, resulting in increasing credit... read more
New York life insurance is hands down the worst insurance Ive ever even heard of let along had. They refuse to cover anything and pay out short term or long term. They **** beyond words. If I could give them negative stars I absolutely world. After my wife gave birth, the short term leave they gave her amounted to a total of 25$.
Business response:
Based on the information provided we are unable to determine which specific claim this customer is referring to. We sent an email on April 2, 2025 to obtain more information and try to assist with the concerns this customer is having. If the customer is willing to provide more information to us - their name, incident number, DOB, etc - we'd be glad to look into this further.
They take months to deny your claims. The appeals process takes forever. Also they do not answer. Phone calls. The initial claim manager you will work with is probably somebody very incompetent and ghetto. My appeal was airtight and they had no choice but to pay me, but it was a year after I started the process.
Business response:
Thank you for bringing this matter to our attention. Based on the information provided, we are unable to identify the specific claim the customer is referring to. If the customer can provide additional details, such as the insureds name, incident number, or date of birth, we'd be happy to look into this further.
I had major surgery done and I am supposed to receive my checks, the first one I got with no issues, the second one I have been calling none-stop for over a week and all they are doing is giving me the run around, saying wait, wait, wait, I cant tell my landlord and the utilities companies to wait whats so hard with issuing a new check and canceling the previous one ? I am so over them, I will be speaking with my HR department and letting them know everything so they can take our business elsewhere its obvious New York Life ... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. According to our review, the claim was approved on 2/18/25 and the 1st payment, which covered the period of 3/3/25-3/9/25 was issued on 2/26/25. The next payment was issued on 3/10/25 for the period of 3/10/25-3/16/25. On 3/18/25 our Claim Manager spoke... read more
I was involved in a horrible accident in 2024 that left me completely disabled. NEW York Life initially approved my short term disability, but after a short while they denied it, claiming my doctor did not give enough information. My doctor would fill out all the paperwork and fax it to them and it was never enough. My condition, never changed. Only worsened. Now, one year later, I've applied for long term disability, and of course, they still have not "received enough information." I have not been paid in nearly a year. Thi... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. **************** is extremely impor... read more
My father bought a $75,000 life insurance policy through New York Life insurance in 1987. He never missed a payment and his payments were never late. Now, at the age of 86, it has been cancelled because he didn't pay his $100 premium by end of year 2024. He is 86 and tried to pay on the phone once he figured it out. Unfortunately, he was confused during the automated phone call and thought he made a payment. He alerted me to the issue when he recognized the problem (I am his daughter) and I called multiple times and sent an ... read more
AARP and New York Life insurance turned my wife and I down for GUARANTEED, no medical questions, Life insurance. This would be false advertisement I would think.
I filed on 01/07/25 &its been difficult since. They constantly ask for additional documentation from my OBGYN and my Behavioral Health Therapist. All information gets provided and just recently they asked for a 2 question form to be filled out by my obgyn asking why my condition interfered with my job and they stated they have not received any response back from my obgyn. I reached out to my doctors office and they stated they hadnt received any further requests from ***. I then called *** and every *** I get tells me the in... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. **************** is extremely impor... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 400 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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