This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you ever try to cancel with them, good luck. Their website states: "You may cancel your account or subscription to the Services at any time by clicking here to e-mail **."I emailed and receive this message: " We are sorry to hear that you are considering closing your policy. Although we don't want to see you go, a **************** Representative will ..."I called and was placed on hold for 10+ mins. Spoke to two different person and kept getting more sales pitch to keep my policy. They finally relented and said I have to ... read more
My experience with NY Life is the same as everyone else that posted here. *** never posted to BBB before but NY Life is so terrible to work with I felt obligated to. My wife and I are on maternity/paternity leave and both of our companies use NY Life. Theres no communication and no movement on our leave requests unless we call to push things along. Even then, they tell us things will get done by a certain date, then that date comes and goes and nothing happens. No action, no communication. My wife has now gone 8 weeks withou... read more
Incompetent employees. After providing a mailing address, the company sent "documents" to address I haven't lived at for 16 years.
Business response:
We regret to hear that ************** had an issue with documents mailed to him. If he has not done so yet we encourage him to contact the appropriate NYL staff handling this matter/claim for him to reconfirm the correct mailing address, to ensure this does not occur going forward. He may call into our staff at ****************.
It's been going on 4 months since NEW YORK LIFE has been working on my **** Meanwhile I been begging for them to try and complete my claim because I have apps absolutely no income for months everything is getting shut off I'm out of heating oil been freezing for a couple weeks they want to repo my car for close my house shut off my phone I have no food I don't know what to do anymore. I can't pick up my medications because I don't have the money for my prescriptions how am I supposed to get better if I can't even take my med... read more
Business response:
We regret that the customer is going through such a difficult time. We've shared their concerns with our claim staff, and on December 29, 2023 our claim staff called and spoke with them to notify them of the current outstanding information needed to make a decision on their claim. As soon as this information is received, we will ensure a decision is made and that the customer is notified. We thank the customer for bringing this to our attention.
NYLAARP.com has been taking my money for payments and not send any statements either by mail or email, and I am out of over 300 dollars, since they say my policy was canceled (without notice).
Business response:
I am writing in response to your recent comments regarding monthly premium invoices for your coverage with the **** Life Insurance Program from New York Life. Thank you for giving us the opportunity to address your concerns.Our records indicate that a premium notice was mailed on November 13, 2023 to the address on file. The invoice reflected that your next monthly payment of $30.40 would be due on December 3, 2023. On December 14, 2023, we received an epayment in the amount of $60.80. This amount paid your coverage through ... read more
Horrible experience filing STD claim. They make you feel like your lying about your serious medical condition. Seems like they are trained to find anything to deny your claims. Despite objective medical information provided by my health care provider noting why I need to be out of work "medically". They denied my claim because they say my medical information doesn't support that I am disable. Not true at all. This was completely unnecessary as the question that supposably needed clarification on was already clearly answered ... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on December 26, 2023 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I recently had a total hip replacement and like everyone mentioned in their review, the customer service is beyond poor and lacks in communication. From day one I signed up to receive text messages, I was getting messages in the beginning but that all stopped when decisions were being made. I wasn't even 6 weeks post-op and had my STD claim closed without even knowing until two weeks after the fact that I wasn't getting paid for my STD anymore. My case manager never even called me and when I called I didn't even get a clear ... read more
Business response:
We regret that the customer had a poor experience with our **********************. We would like to be clear that customer service is extremely important to us and we have escalated the customers concerns to be addressed. On 12/26, our Appeal Specialist contacted the customer and provided an update on the appeal. In addition, our ************ contacted the customer on 12/27 to address her payment concerns. We understand her disagreement with our decision and hope she can understand it is our goal to administer the policy acc... read more
Don't go with this company, when you need them to pay for the insurance that you have been getting from them they will NOT PAY A DIME. this has been the worse experience that we could of had with an insurance comany. Not only going through all the hospital bills but having to try to get money out of them has been a joke. Denied twice because they don't want to pay for the insurance that you pay for. A complete money pit, where you give them money and when you need for them to pay they won't.
Business response:
We regret that the customer had a poor experience with our **********************. We understand his disagreement with our decision and hope he can understand it is our goal to administer the policy according to its terms. Based on the policy provisions, we determined the customers condition was pre-existing, which led to the denial of *** benefits. We have encouraged the customer to appeal our decision and the file will be reviewed by our ******************* Should the customer have any concerns, they may contact our Claim ... read more
I have dealt with New York Life for 8 years. I have to say it was the worst experience I have ever had with a financial investment. Agents who care no more about customer service satisfaction to a customer service center who can not give out the same information twice. I needed to surrender my policy to move it to another company. It took 6 weeks as they kept losing the paper work and then told me they have skeleton staff in the mail area. My last agent was totally unprofessional and uncaring and down right rude. As much as ... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com