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New York Life Insurance Company

1.7

About this business

For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most. 

Location details

51 Madison Ave, New York, NY, 10010, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 7:00 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 7:00 p.m.
Thu8:30 a.m. to 7:00 p.m.
Fri8:30 a.m. to 7:00 p.m.
SatClosed
SunClosed
1.7400 reviews
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Teola A's profile image
Teola A 
9 months ago

Hello,I have been paying my life insurance online for over 3 years. One day while I was trying to pay for my life insurance, I all of sudden didn't have access. I didn't get any email or letter stating that there was a problem or breach. If I wasn't as old as I am and If I knew I could get some life insurance somewhere else, I would drop my policy. They are very unprofessional, I will never recommend them. 

Tonya L's profile image
Tonya L 
9 months ago

New york Life is denying payment only hisbands life insurance! They said I wasn't eligible for the policy when I got it last year because I retired from a school system even tho the agent knew I was retired and I didn't lie on my application so now I am fighting with them to pay for my husbands funeral! But they sure took my money all this time 

B. S's profile image
B. S 
9 months ago

This company is hot garbage. They have zero desire to help people with emergencies even though the emergency was created by them. Employees seem kind enough but are zero help and are not reliable in any way shape or form in regards to the information they give out. It certainly seems that their main goal is to get you off of the phone and will never escalate anything....probably because they have been trained that way. The experience i have had with New York Life has been nothing but poor and this carries over to ****. I wil... read more

Jim z's profile image
Jim z 
9 months ago

I cannot stress enough how disappointed I am with my experience with New York Life and their agent, **** *. I met **** through a *** networking meeting, which is supposed to be built on trust. At the time,However, **** also suggested multiple whole life policys, **** convinced me to make some terrible financial decisions, including stopping contributions to our ****** ***** accountsspecifically, my wifes and my **** IRAs and my daughters 529 college savings planin favor of a whole life insurance policys. She repeatedly pitch... read more

John F's profile image
John F 
9 months ago

Was approved for my long term disability with New York Life. In October 2024 . As I been doing chemo treatments every other week.They said that I would receive just over $3,500.00 monthly. They said I would receive a check for the last 3 days of October in the amount of $265.00 . It is now November 17th and had not received any form of payment. The automated system ***** and been leaving messages for ******* my case manager with no calls returned. 

Austin A's profile image
Austin A 
9 months ago

Worst and most dishonest hiring process of any company Ive experienced. After being verbally offered a position, in person, by a partner at the firm, **** *******, and getting my fingerprints processed for hiring, she proceeded to ignore my outreaches about next steps. After an extended period of time and contacting an internal service, she reached out via email to let me know that they have selected another candidate. The level of dishonesty exhibited from an individual who has risen to the level of partner is extremely con... read more

Leslie J's profile image
Leslie J 
9 months ago

New York life is the worst! They denied my claim I was diagnosed with lumbar spinal stenosis! They kept telling me they didnt receive the paperwork from my doctor I went through so much mental anguish because I was depending on money for my bills! They denied my claim again. Then they used all my **** after not paying by me terrible company!!! 

Dana H's profile image
Dana H 
9 months ago

Honestly I hadn't looked at reviews until after applying and based on the horrible experiences of others, I'm glad I was denied coverage. The representative I spoke to was so rude when I asked why I was denied and I was told "you don't just get to have it", like I would not have been paying for it. I understand that but being diagnosed with an anxiety disorder 4 years ago which was treated and does not prohibit me from working or doing anything else is apparently a reason to get denied. As a matter of fact, if you have ANY m... read more

Cristina S's profile image
Cristina S 
9 months ago

I am beyond disappointed with NY Life Disability Insurances handling of my fathers claim. My father, a 66-year-old man *** has suffered two strokes and continues to face serious health challenges, was shockingly denied long-term disability coverage. The company claims he is fit to work based on his heart rate alone, ignoring his high blood pressure, stroke history, and the risks associated with stress.Our family ******* *** conducts full blood work on him every three months, recommended a two-year break from work to avoid fu... read more

Frequently asked questions about New York Life Insurance Company

How is New York Life Insurance Company rated?

New York Life Insurance Company has a 1.7 star rating with 400 reviews. 

When is New York Life Insurance Company open?

New York Life Insurance Company is closed now. It will open at 8:30 a.m. 

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