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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband has a terminal illness. He applied for short term disability two months ago. They kept saying they needed more medical records. He forwarded all records and they still do nothing. They are stalling so they don't have to pay. You'd think a form from the Dr. ****** this is terminal would be enough proof. I guess their waiting for him to die so they don't have to pay even though they got all their payments from him.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required medical documents from the customers treatment provider to assess her claim. We acknowledge there was a delay with making a decision on the claim. However, we approved the claim on 2/28/24 and issued benefits. Should the customer have any qu... read more
Husband was approved for short-term disability. We got one check supposed to get one this week still havent received it. We were told there was a glitch in the check system.
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on 2/27/24 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us- incident number for the claim, DOB, employer, etc wed be glad to look into this further.
I went to the *** website, clicked on "Contact Us", sent ********************* an email explaining my situation and requested help. Thinking it would take him a day or so to reply, I got on the phone to try to get help. *I live outside the U.S. so making phone calls are tricky, but can be done using an APP. I was transferred at least 6 times to several different departments and was on the phone for a little over an hour. Three people stand out to me from those conversations. One is *******************************, who could ... read more
I been reaching out to ******** for the past week and a half still not getting a callback from my case manager or her back up workers my short term ended February 2 **** my case manager called me one day last week I been calling every since then 2 and 3 times leaving messages but know return calls
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We received the claim on 2/8/24. We attempted to contact the them on 2/8/24 and 2/12/24 and left a message. The customer returned the call on 2/14/24 and we returned the call on 2/16/24 and addressed their concerns. We will be requesting medical documen... read more
The *** process is DAUNTING, FRUSTRATING, AND INTENTIONALLY PLACED TO DETER.
Business response:
We regret that the customer had a poor experience with her claim. The policy requires proof that a customer is Disabled according to the policy terms. In this case, we received a form indicating that the customer is unable to work but we did not receive the medical records to support that. We continue to follow up with the treatment provider to gather this information. On 2/20/24, our Claims Manager contacted the customer telephonically and provided the update that we still require the supporting medical documents. Should th... read more
I tried to cancel my policy. When I called the 800 number the automated answering service only gave me a make payment or make changes option. When I said cancel it responded with I can't understand that. Eventually I was able to get to a live person. When I told that person that I wanted to cancel then he started the same mess, I can't hear you, I can't hear you, I can't hear you. So I hung up and called my bank and stopped payment on future payments. Later I went to the **** New York Life website and this does not give you ... read more
Business response:
Our response was mailed to ******************.Dear ******************:I am writing in response to your recent review on the Better Business Bureau website regarding your attempt to cancel your coverage with the **** Life Insurance Program from New York Life. In your review, you expressed your concern that we were unable to hear you when you called us on February 9, 2024. Thank you for bringing this to our attention and giving us the opportunity to address your concerns.We value your long-standing relationship with us and hav... read more
I wish they had a zero rating I was going to write a big review but it's basically going to say the same thing as everybody else I have never had a company care so little about people that pay their bills by paying for their service and getting no service. I turned in paperwork a month ago and they said it takes seven days to get it you know go through that was a month ago and then they admitted that they got all the paperwork but they forgot to review it so now my work says I won't be getting a paycheck unless somebody or s... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on 2/9/24 to obtain more information and try to assist with the concerns he is having. To date, the customer has not responded. If the customer is willing to provide more information to us - incident number for his claim, DOB, employer, etc - we'd be glad to look into this further.
I wouldn't even give 1 star but in order to write this I had to put something. It's so sad to come on here and see that everyone else is having the same issues as me. I've been promised that my case manager is going to call me. I have yet to hear from this person. I've been on leave from work since Oct and only have received 1 payment. Told I needed to do an appeal, sure ok, resent everything over and was told everything was in good standing, they received everything and now today that isn't the case. Nobody is ever on the s... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. The policy requires proof that a customer is Disabled according to the policy terms. In this case, we obtained medical records and determined they did not support that the customer was Disabled. On 2/7/24 our Claim Manager attempted to contact the custo... read more
0 stars if I could.... Short Term Disability was hard to obtain and had issues with checks. Got switched to Long Term and they over paid me on their end mistake yet I'm stuck paying them back. Wth. Now here I am 3 years deep into my disability on long term and I get denied and thrown to the curb all because they supposedly found 2 jobs where I might add arnt even available to people unless you have some form of degree(I dont) to have!!!! And experience in the field of being a freaking clerk in an ******. Now I'm fighting for... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand their frustration and hope they can understand that the policy needs to be administered according to the terms and provisions. The customer was sent a letter on 1/19/24 that provided the decision rationale and reviewed the steps to file an appeal. A supervisor contacted the customer on 2/7/24 to discuss the decision and provided their contact information for any future questions or co... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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