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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I dont know where to start. I filed my claim in November due to racing thoughts/ being unable to focus/ suicidal ideation/ ptsd and major depression. There has been so much back and forth with what feels like no urgency. My claims manager is great but I also feel like theres not much she can do and the portal never updates with anything. So taking my leave from work has actually hindered me and has not helped me. I have yet to be paid and its almost Christmas. My depression has been worse and anxiety through the roof. I sent... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. On 12/20/23, our Claim Manager spoke with the customer and advised that the claim is being denied as the available medical records fail to provide sufficient evidence to support that shes Disabled according to the plan terms. Once the determination is finalized, a letter will be sent to the customer. Should the customer have ... read more
New York Life ************** is a scam. You pay tens of thousands of dollars over the years then can't qualify because you "don't check the boxes." I would NEVER recommend wasting your money on this! My father was an agent for NYLife for over 45 years (died 4 years ago) and now my mom (his wife) can't get her LTC benefits even though her physician said "she needs assisted living." They treat a former agent's wife this way. How do you think they will treat you? They reject you; ask for more information; reject you again; and ... read more
My doctor noted my depression was so bad I was bed ridden, that my anxiety had worsen and that due to the the toxic hostile work environment I was in I could not get out of bed. In addition, I was having frequent vertigo and panic attacks. I needed to be medicated to start getting better. Yet, the ** life "medical experts" deemed me able to work during this horrific period of my life. This feels like medical negligence. I am shocked and appalled that I need to appeal this decision.
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, although the customer reported she was unable to work, we determined that the findings in the available medical records failed to support a level of severity in her condition to prove that she was Disabled. Our ... read more
Horrible service. My leave agent is *************************** and she is by far the worst I ever came across. She is slow , unprofessional and rude .
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. We directed our **************** to contact the customer, which was completed on 12/20/23 and addressed her concerns. We would like to be clear that customer service is extremely important to us and we have shared the customers feedback with the appropriate parties to be addressed. Should the customer have any concerns, they ... read more
Nightmare! Ive had the same experience as almost all others on here. As of today Im on my 3rd case manager for neck fusion surgery I had in September. They closed my claim for no reason 4 weeks post op, and 3 weeks prior to the post opt appointment with my surgeon. Almost 2 months of run around, excuses about not getting records, more excuses, ZERO communication, responsiveness or anything I find out my STD claim is denied 2 weeks ago. So I have requested the denial letter and steps for appeal multiple times. Today I got a l... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The plan requires that receive proof that the customer is Disabled according to the plan terms. In this case, although the treating provider was placing restrictions, we determined that the findings in the available medical records failed to support a level of severity in her condition to prove that she was Disabled beyond 10... read more
Failure to listen to the customer overcharged for policies to the customer refuse to help to resolve the problem
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on December 19, 2023 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I have been calling my worker and leaving messages as my doc released me 3 hrs a day to see if i could do it I have had no response from nyld.i am supposed to send in my paystub but have no idea where to send it. Nobody will return my calls as I have bills to pay and can't on 3 hrs a day I need a check from them for the difference ,i don't know what to do u can't talk to anybody there
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We directed our ***************** to contact the customer telephonically and they spoke to the customer on 12/18. Our reviews shows that the customer also spoke to our claims ***** on 11/30/23 and was provided an update on her claim. Should the customer... read more
Checking off one star for NY Life seems too generous. I bought a 3 year fixed annuity that came due 6 weeks ago. I requested they remit the proceeds as swiftly as they could b/c I was making another investment. They said it could take two weeks or so, possibly a bit longer but never more than 4 weeks. At the time, I thought that was a bit excessive. It is now approaching 6 weeks and I still have not received the funds. I not only missed out on the alternative investment opportunity I had, but NY Life Annuity has been using m... read more
This review is echoing all the other terrible reviews of this company. Not once have I heard from my claim advocate, so I never know whats going on with my claim. Like others said, they claim to never get documents and always need something else from my doctor. Ill say that each time I call and speak with someone, they are kind and professional but that is all. I even tried to get a call back from a manager to complain and never heard back. Having previously handled insurance claims for work, I am appalled by how horrible th... read more
Business response:
We apologize that the customer has had a negative experience with the management of their claim. On 12/15/23 a Senior Claims Manager called and spoke to the customer. They addressed their concerns, apologized for any delays, and advised them of the next steps in their claim review.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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