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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service! I went online in late November to check the status of a 3 year annuity that matured on Nov 30, 2023. I asumed it was a glitch and would be resolved ina *** or two. I reported an issue with accessing my online account on Dec 1st and was told it would be resolved in 5-7 business ***s. To*** is Dec 13th and I still cannot access my account and I cannot withdraw money from a mature annuity.My agent called and got the same runaround. He finally sent me the paperwork to fill out and "request" my money. M... read more
I called New York life three times about my paid up life insurance policy and was always put on hold many times while they connected to the "correct contact needed". I provided them all policy identification numbers. After about 40 minutes they hung up each time. I finally found out I could get information from my state *************. see below for my contact. I'm sure your state provides the same help.Life and Health ********************************* **************** of Insurance.
Business response:
******, we would be happy to address your concerns, to do so, please send details about the information you are seeking to our Complaint Review Unit at ******************************* Once we receive your email, we can review your concerns and provide a response. Regards, *****************************, CVP
I have been waiting on a response for my short term disability claim for almost 2 months and have not been paid to date. I feel there is no sense of urgency being that every time I call they say the nurse case manager has 5-7business days to review then I called again today 12/11/23 and they said they requested additional clarification and itll be another 5-7business days. I feel like they do not care about people well being. You cant speak to a manager or anything. Im wondering if my HR **** could put some sense of urgency ... read more
Business response:
We understand the customers frustration regarding delays with the decision on her claim. The plan requires proof of Disability for a claimant to receive benefits. Often this investigation can cause delays with receiving medical documentation to make a determination. In this case, as each piece of information was received, we determined it was insufficient to prove that the customer was Disabled, which led to additional requests from the treatment provider. On 12/13/23 we completed our review and determined that the informati... read more
WOW!!!!! ZERO STARS FOR SURE!!! AND I'M NOT THE ONLY ONE!!!!! I can't believe i actually pay for this crappy service! I pay for extra protection in case i need it. And now i need it and they don't give a rats ass!!!! I call every single day and they give me the same stupid answer...5 to 7 days has turned into a month!!!! Making my illness worse cause now i have to worry about money!!!! Why do we pay for this crap? My doctors have sent them everything under the moon and they still can't make a decision??????? Funny to read wh... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to provide a smooth transition through an uncertain time and apologize that we fell short of the ***** We have escalated the customers concerns to the appropriate levels of management to be addressed and for the necessary coaching and feedback to be provided. At this time, we show that the customers claim has be... read more
I dont even know where to start with this review. My application for *** is been pending for 3+ months. Medical records I have submitted by myself through their portal, as well by my drs office are claimed not to be received. My case worker does not return calls for days, and every deadline I was given by him for the decision have passed like they were never given. Hes very friendly, very calm when on the phone, but my feeling is that once he hangs up, I and my claim cease to exist for him till I call next time. He had impli... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, there has delays with receiving those records. On December 11, 2023 our Claim Manager attempted to contact the customer to provide a detailed update regarding the outstanding information and left a message. On 12/... read more
This Company is unbelievable. I was sick with heart failure out of work for 9 months. They pad me for 2 weeks. Then said they need paperwork never telling me what paperwork until one guy called me he said the notes from my doctors visit I gave them those and they still was saying they need paperwork. I had my doctor send my complete medical history and they block my login on there website . And every time I've tried to call them it goes to voice mail and says can not leave a massage the mailbox is full. And they don't call m... read more
First off, I should have look these con artists up on this site first. Here's my ripoff story. In 2015 I called New York Life AARP and discussed a life insurance policy. When the sales rep told me that it would be like putting some of my money into a savings account that I could get back after I cancelled I was excited and agreed. All the paperwork sent to me was signed and returned. Today I closed my account - 8 years later - expecting a chunk of money returned from that 'savings account'. The woman I spoke with says it's a... read more
I decided to write this review to describe how terrible my claim was handled.How can they manipulate the system and get away with that.People definitely deserve better short term disability. How this Nyl short-term disability with no integrity.How much pain and suffer caused by this awful human beings working for this nyl with heart of stone and robotic thinking. How do you denied claims just telling people they are able to groom and dress.I'm asking do you want people to go naked to doctors appointments. I describe your tho... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on December 7, 2023 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
By far the absolute worst short term disability company Ive had the displeasure of working with. I submit my paperwork an entire month before I went on medical leave. (August) its now December and Ive received a check for one week. ONE. My bills are past due and I have no money for food. Absolute shame on this company. If I dont have any checks by Friday I am absolutely getting my attorney involved.
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The policy requires that receive proof that the customer is Disabled according to the plan terms. In this case, there were delays with receiving those records. However, on 11/28/23 we received the updated information and extended the customers benefits through her return-to-work date. On 12/6/23 we issued benefits for the rem... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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