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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is by far the worst company to deal with promised calls back from my case manager with in 24 hours. no call backs! No communications with case manager. I call 2 time a day trying to talk to her. My doctor's ****** has sent paperwork several times, and they seem not to have it? or they request information from the wrong doctor ******.
Business response:
Thank you for bringing this to our attention. We directed our Claim Manager to contact the customer on November 17, 2023 to address his concerns and apologize for any miscommunication. The plan requires that we obtain period updates regarding the claimants condition. We regret that there were delays with gatherinig the information from the customers treatment provider(s). On November 17, 2023 we sent the customer a letter advising that his benefits were extended to December 8, 2023. **************** is extremely important to... read more
I am dreading dealing with them again. Was out a few months ago with 3 fractured ribs. I was miserable and they just made it worse. They should try and be a little compassionate. It does go a long way. ***** NEVER answers is calls, never returns calls and is not even sorry about his behavior. ****** was helpful, and he at least tried to reassure me. This company denies everyones claims initially, so people get sicker, frustrated, anxious and worried about losing your home. They dont allow you to email ANYONE. It is their pol... read more
Business response:
We regret that the customer had a poor experience in the past with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Protecting a customers sensitive medical information is a priority when serving our customers. We would encourage the customer to work with their Leave Manager regarding different ways to share information. **************** is extremely important to us and we have escalated their concerns to the appropriate levels of managemen... read more
This company is abusive to long term disability patients who have been deemed by the courts as such. They will do everything in their power to not pay you, to not help you, to not answer calls, to not file or go through files submitted properly. They will belittle you, they will give you more stress and anxiety then you already had being disabled. They treat you like its your fault that you became disabled. They are cruel, rude, hurtful, mismanaged, and I dont understand how they are still in business to be honest. They are ... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on November 16, 2023 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I been on leave for 3 months. My doctor sent in all my medical records as requested. I havent had a check since August. My STD claim gets denied. All the paperwork asked for and like how can you deny what my doctor put me on? They are the wrote like how can I pay my bills? I left work for stress and depression. Now Im forced to go back due to not getting paid from my claim. Which is something I pay into every two weeks. l Like why pay for this service and when you need it. They dont really help. This is a joke they need a be... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The plan requires that receive proof that the customer is Disabled according to the plan terms. In this case, we received the records from the treatment provider and determined the available information failed to support that the customer was Disabled. We have advised the customer of their appeal rights. To date, they have no... read more
Worse phone system I have ever dealt with. After 16 transfers 30 min of wasted time, I was finally told I cannot see my claim on their website until its active. Which whatever that means. Avoid at all costs. If Employers are looking for a company to manage disability claims, look elsewhere. I am now going to be an advocate to my company to leave this awful dumpster fire of a company, and find a better solution.
Business response:
Thank you for bringing this to our attention. We understand the customers frustration with not being able to access his claim online prior to his absence starting. It is our process to activate a claim when a customer begins their absence. Prior to this, theres no ability to access their claim online as theres no activity until it is confirmed that their absence began. We have escalated the customers concerns regarding the phones to the appropriate levels of management to be addressed. **************** is extremely important... read more
NEGATIVE ALL STARS!!! My experience has been so bad I asked my dr for an early release. I had surgery on the 13th of October and was to return to work December 1st at the earliest.. I returned on November 1st. Just days after given NYL my letter from the dr stating that I would not be allowed to return to work and would be re-evauated on November 30th. But after a few more days of back and forth with my case manager I knew if I didn't try to go back to work early I would lose everything.. So after explaing to the ********** ... read more
Business response:
We regret that the customer had a poor experience with our **********************. The customer ceased working on 10/6/23 and the medical documentation we requested initially only supported her absence beginning 10/13/23. During our investigation, our Claim Manager communicated to the customer that we lacked documentation that supported her absence from the beginning on 10/6/23, which is required by the policy. The customer then notified us that she was released to return to work on 11/1/23 and we approved her claim through ... read more
Worst company ever to deal with shirt term disability I can not go back to work at moment my doctor ****** has sent everything and documents and still not good enough. Maybe it's time.to.get a attorney involved
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an ongoing investigation and often are waiting for updated information to extend benefits. At this time, we show that benefits have been extended based on medical documentation received on 11/9/23. Benefits were issued to the customer on 11/9/2... read more
I am having a terrible time reaching my claim manager. I cannot get paid!!! I had to call today, almost 2 weeks after speaking to the claim manager, to get the company to request my medical records. Why should I need to follow up almost every day to get things done? This is unacceptable and making my stress worse!!!!
Business response:
Our claims team has contacted the customer to address and resolve her concerns. They are working with her closely regarding the ongoing management of her claim. Should she have any additional questions she may contact her claims manager **** directly.
THIS IS BY FAR WORST INSURANCE COMPANY I HAVE BEEN GOING AROUND AND AROUND DOCTORS OFFICE SENT THEM 50 PAGES OF MEDICAL RECORDS AND THEY ARE TRYING TO WEZEL THEIR WAY PAYED ALL MY PREMIUMS. THEY SO CALLED NURSES ACTIVISTS THANK THEY KNOW MORE ABOUT YOUR CASE THAN THE ATTENDING PHYC. MY DOCTOR IS GETTING HIGHLY ****** AT THESE INCOMPETENT PEOPLE. YOU CALL AND GET A DIFF**ENT ANSW** EACH TIME. RIGHT HAND DON'T KNOW WHAT LEFT HAND ID DOING. ITS BEEN A MONTH AND HAVE NO FOOD CANT PAY BILLS NOW. IT LOOKS LIKE I'M GOING HAVE TO FI... read more
Business response:
Thank you for bringing this to our attention. We apologize that the customer is having a negative experience with their claim review. The customer has been in contact with their claims manager and a senior claims manager this week to address the concerns they have about their claim. Should they have any additional questions they can contact their claims manager directly.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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