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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NYL group benefit solutions only solves delaying payments and shorting you of what you pay for. They are the slowest responders and constantly saying they havent received all necessary paperwork needed to process your claim, no matter how many times we fax it to them with confirmation of their retrieval, email pdf documents, etc. I highly recommend that you find a different insurance company because this company goes above and beyond to do all they can to make sure you dont get the benefits you pay for. When you are on short... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on 3/27/24 to obtain more information and try to assist with the concerns he is having. To date, the customer has not responded. If the customer is willing to provide more information to us- incident number for the claim, DOB, employer, etc wed be glad to look into this further.
Beyond frustrated with NewYork Life! Im still waiting to receive a check from them after making several calls, almost daily. I have a case manager assigned to me and have only been able to speak to her once, every time I call its a new person. My drs office and myself have sent all documents and requested forms at least three times, as I was told each time it wasnt received (even though drs office received confirmation it was received). Was finally *********** was eventually found and would send check asapbut now asking for ... read more
Business response:
We received notification of this complaint on 9/9/24 so we apologize for the delayed response. We understand the customer's frustration and we have provided feedback to the appropriate parties to be addressed. We show that the claim was approved and benefits were issued for the entire absence period. Should the customer have additional questions, they may contact their Claim Manager, ****, directly.
I thought fighting cancer was bad. Fighting New York Life has been worse. They changed my return to work date based on their estimate. Not my doctor's. I called February 21st to straighten it out. My doctor's ****** and I both sent what we thought were the correct forms. The forms that were provided by NYLife. 2-weeks later, my paycheck was zero. I've spoke to at least 6 different Reps many who are from out of the country. I thought the info was lost in translation. Apparently not. I've called my nurse several times with no ... read more
I would like to give zero stars. I had a pretty good experience until my worker switched to ********. I have given her everything she has asked for and yet it is still pending. This feels like retaliation for me advocating for myself. I made ******** mad and now she is retaliating against me. She asks for the information and I give it to her and then she asks for it again. She has asked me the same question over and over again and then she says she has to speak to her superiors. Then nothing. Two weeks ago she said she appro... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. Based on the policy provisions, we determined the customer was subject to a pre-existing condition limitation investigation. The policy also requires that we receive proof that the customer is Disabled according to the policy terms. We acknowledge there was a delay with making a decision on the claim. However, we approved the... read more
I was diagnosed with several disabilites covered under the *** act. I have been diagnosed through multiple evaluations/tests and received conclusive diagnosis from multiple doctors, all specialists in their field. I followed all recommendations from my doctors. I struggled while continuing to work in extreme pain, fatigue, migraine headaches and among other debilitating factors. With the support of psychotherapy, specialists, physical and clinical therapy, and pharmacotherapy, and progressing through a pain clinic to help wi... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. On March 21, 2024, our Claim Manager spoke with the customer and advised that the claim is being denied as the available medical records fail to provide sufficient evidence to support that shes Disabled according to the policy terms. Once the determination is finalized, a letter will be sent to the customer. Should the cust... read more
This company the worst service ever. I am applaying for a medical leave and their communication is terrible you never know when they need things i have spent more time chasing these people around that the time i am using for my leave at this point i could of just not done anything and use all the time i spent chasing in the leave and would of come out on top. terrible company
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. According to our review, both of the customers leave have been approved. Our Leave Manager attempted to contact ************** on 3/14/24 to address his concerns and left a message. Should the customer have any concerns, they may contact our Leave Manag... read more
I was diagnosed with several disabilites covered under the Americans with Disablity Act. In 2019, I was administered a nuropsychologial evaluation confirming a lifelong disability, among other diagnosis. I followed the recommendations from the report. I have been seeing a doctor for my disability for five years. I struggled while continuing working as a special education school teacher with the support of psychotherapy and pharmacotherapy, and very basic accommodations (distraction free work area.) Recently, I had a decline ... read more
When I bought New York Life Insurance? I thought it was for life not term insurance. I think I got cheated two hundred and fifty dollars a month or nothing
They are a terrible company.They do not get your paperwork in to get your money on time. You get different answers for what they need.They send documents to medical records not time stamped so therefore they can't receive the records. So they can't pay you.. You pay for disability insurance so that your family can get taken care of while you heal and I can't take care of them because they don't do whatever they are supposed to do. Do not get short term disability here it's a nightmare
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The Plan requires that we receive proof that the customer is Disabled according to the plan terms. In this case, we attempted to obtain updated medical information to determine eligibility beyond February 4, 2024. There were issues in obtaining the information, however, medical information was received on March 8 & 12, 2024. ... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 400 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open tomorrow at 8:30 a.m.
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