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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*** keeps on dragging out my case and lies to me and my dr ****** about paying for records. Not that I have any alternatives, but they are making a bad situation worse.
This is a horrible business and a worst experience!!! My co-work and myself went out on leave at different times for different reason and the sa.e thing happened to us we were recieving initial coverage the. They stop the coverage for bogus reasons and try to make it impossible to receive the funds that you so desperately need while you're out of work. They have created a hardship for me and a hole that's going to be very difficult to get out of. It almost seems to me that the claims managers are train to find ways and bogus... read more
Unfortunately during an already traumatic time this company only made life more stressful. The lack of communication is the absolute worst I have experienced. I spent hours on the phone with no call backs..even from management. In 2 months I spoke to my claim manager twice after numerous messages. I never received follow *** on my claim. So sad it is this hard during an already difficult time.
The worst company there is. I needed certain days out of the week off to take care of a family member. It's been 3 week they haven't paid me for my time. First excuse was they sent check off but it went to wrong address. They actually added a extra number to my address which was strange to me cause when they send regular mail it comes straight to me with the correct address. That's when I knew this place wasn't right and full of bull. ***** as it sound I'm gonna give it a little more time and I'm gonna have my family attorne... read more
They has been pretty good till the lady called me and fussed at me and said I should be better by now...even though I had 2 kidneys removed in Feb and was in ICU cause the cut my spleen...I was cut open and 2 Kidneys the size of footballs removed and a hernia repaired...she was also upset cause I hadnt been back to dr even though my appt isnt until next week...very poor customer care with a patient going through what they have been thru the past 2 years...
Very slow and poor communication from this company. I had an eye emergency lastol month and though they say the status of your claim is updated nightly mine showed as pending for over two weeks. I FINALLY received mail on the day before my claim was scheduled to be closed that I was approved. I filed an extension for more time twice and while acting friendly, my manager closed the claim without issuing anymore time even though I had valid medical records that my eyes were swollen and optic nerve was healing. Technology has a... read more
No stars. On lie after another claim they dont receive paperwork from dr when it was faxed to them. Claim they sent you mail no they did not. Said your check was mailed out 10 days later still not here. Messages on their phone says two checks mailed havent received anything. Intake person could not get my employer right even after talking to nine different people and my hr person even called them. When you call to talk to your claim mgr all you get is a call center person who doesnt know their head from a hole in the ground.... read more
I have been calling New York Life Long Term Disabilty for weeks every day to straighten out my husbands claim. They do not call you back. **************** number goes to Short Term Disability and I when I asked to speak to a supervisor in the ******************** I was told it basically doesnt exist! Two stars because they did approve his claim but he is a quadrapeligic so hard to argue with that.
This company is worthless! My husband has been out for surgery since March 13 had to fight, scream,cuss for a month to finally get something! His surgery was delayed twice they stopped paying two weeks after his surgery and now we are fighting for an extension because his job doesnt have light duty! They have some nurse that doesnt have a clue what no lifting over 15 lbs. no twisting, bending means! They have all these broken english speaking people that dont know what they are doing! If some rep ******** trust it is nothing... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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