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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went on FMLA and short term disability for a scheduled surgery. Six weeks in, after repeatedly uploading forms, my case is still 'under review'. I have never once been able to speak to my case manager, and am instead handed off to representatives who tell me the same thing I can read on the website. They were glad to ****** up my money when I was paying into the account, but avoidant when time to pay on a claim. Good luck if you have to deal with these weasels.
Its a joke. They lie and say 5-8 days youll know if youre approved or not. They are telling me when I can return to that workplace when I absolutely am not returning!!! Its toxic and traumatic! New York life dont give two craps and they have a return date of 11/11/23 without even paying ME!
Business response:
We regret that this customer has had a difficult claim experience. Our claim staff spoke to the customer by phone November 1, 2023, confirming for her why her claim has not yet been able to be approved. At this time we are in need of additional information to be able to make a determination on this claim. Should she have further questions she may contact our claim staff at ************.
This company handled my short-term disability/FMLA through my work for maternity leave and their entire process was nothing but a pain in the rear-end. I had to call them at least once a week for clarification, renew something, check being bounced, fixing dates, it was just a constant headache and took away from the time I was meant to be focused on relaxing and bonding with my newborn. It wasn't the customer service's fault, they probably did as much as they could; but I definitely shouldn't have had to call them as much as... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to provide a smooth transition through an uncertain and apologize that we fell short of the ***** We have escalated the customers concerns to the appropriate levels of management to be addressed and for the necessary coaching and feedback to be provided. At this time, we show that all claims have been paid and t... read more
How do you close out a claim without notifying me of additional paperwork or insufficient documentation to extend my short term disability when you gave IN DOCUMENTATION that I had until November 1st and I haven't even been released by my treating physician. Haven't had my full exam and not even given the full 6 weeks required for me to be off to recovery!!! If this affects my job I will be contacting a lawyer!!
Terrible company to work for. They are allowed to treat employees with disabilities any way they wish. They dont need to provide accommodations or help in anyway. I would not recommend this place for employment
Business response:
New York Life has a long-standing commitment to equal employment opportunity (EEO). All employment practices, including hiring, training and development, compensation, promotion, benefits, tuition assistance, and separation are administered on the basis of qualification and merit without regard to any characteristic protected by law, including disability. It is also part of New York Lifes policy to ensure that the work environment is free of unlawful discrimination or harassment.New York Life has been recognized by disabilit... read more
This company will get you fired they are not for the people thats why Im going to call ****** and ****** (AKA) Lawyer because they are for the people, I have called numerous times talk to NUMEROUS people and I can NEVER talk to my Case Manager, its always somebody else Im going on 2 weeks and still no change for the days thats incorrect in the system. My Manager is on me because I have points accumulated and the 8 days that are incorrect in the system, so that means I have 8 points on my attendance that puts me over my limit... read more
Business response:
Thank you for bringing this to our attention. A Claim Manager contacted ********************** on October 18, 2023 to address her concerns and apologize for any miscommunication regarding her time reporting. According to our review, Ms. ********** intermittent absence is approved. On October 3, 2023 the time off report was sent to her employer. On October 12, 2023 we sent ********************** a secure email regarding her absence. Should ********************** have any additional questions she may contact her Leave Manager ... read more
I would give them 0 stars if I could! My first day out of works was 9/21. I have exhausted all of my sick time. The only time I have available now is my vacation. My representative ******* has not called me one time. I was taken off work for 4 weeks due to my illness. I received a letter stating the claim is closed. Called ******* 10/4/23 no answer no return call. Starting chatting for a supervisor. I was told that one would call me back. That did not occur. Called back spoke to another rep who was irritated and ******* me a... read more
Business response:
We regret that ****************** had a poor experience with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our management team reassigned her claim on October 10, 2023 the new Claims Manager contacted her via telephone on October 10, 2023 to further address her service concerns. On October 10, 2023, we reopened her claim and her benefits were extended through October 31, 2023. Should she have further questions, she may contact her new Cl... read more
Terrible company, wldoesnt work with the claimant at all, time lines are outrageously long, going weeks without any compensation, days without any answers. And even longer wait times for them to process an electronic form which should be able to process within minutes. They delay payments, ignore requests, and are just downright rude and unprofessional. Dropping this company ASAP, do yourself a favor and just avoid these scam artists
THIRD PARTY ADMINISTRATOR FAIL The chronic pervasive pattern of mistakes, errors, failures, lack of follow through, lying by omission, blatant lies, and the inability to provide correct information, is incomprehensible. It exceeds simply mistakes and incompetence, it is intentional reckless negligence. Everything is difficult. E-V-E-R-Y-T-H-****** The Family Medical Leave Act (FMLA) was enacted to help employees balance their work life and family responsibilities, giving employees time to attend to health of self/others, but... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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