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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a ********************************* employee and NYL is the disability insurance company that we are offered for a monthly fee. Do Not waste your money because you will get NO Insurance from this company. This company is terrible. I filed a claim and submitted all required documents and 4 months later I am still trying to get claim status. Leaving messages does nothing. There is zero customer service and so trying to get information or help is impossible. They deserve a NO star rating! PISD needs to find another company... read more
I've been attempting to get my time approved for my job since Feb 1st 2025.. ****** will not send the propper paperwork to say "hey! This was approved months ago" so my job is basically just a waiting game.. Will I get fired some random day or not? The only solice I have is once HR brings the hammer down, is that I'm going to sue the s*** out of NYLGBS for withholding paperwork from my employer and basically getting me fired. And I refuse to settle. And thankfully my Union is on board to help me sue the whole lot of them onc... read more
I have an open STD case. First of all, my doctor had me as a potential return to work mid week. I did not even get a partial check and was told it was cut off that Sunday and "that's not how it works". My 2 **** extended my leave due to severe mental disorders. They wrote statements and diagnosis and it still wasnt enough even after filling out their paperwork! They want the **** notes from the actual visit not the aftercare visit notes or the plan notes ( doctor found that offensive and said its illegal ). I live pay check ... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required updated medical docu... read more
Excuses instead of service. Submitted online claim and received a 'form' email of acknowledgement saying they would contact me if the needed any info. No word after 16 days. I called and they said they needed a death certificate. Uploaded. Another 'form' email. Discovered a week later that they took premium payment from bank account! Called them again. Excuses about how they're changing databases so even though they shouldn't have taken the premium from someone whose death claim they are processing it was because of a 'glitc... read more
Scammers. Hope they donate the money they scammed from my family to someone, in dire need.
Worst experience with long term disability. Was denied after 4 months of waiting even if Sedgewick approved and paid for short term. The response from **** will be same automated response to this. Worst company ever. They don't care.
This is the most non professional Life Insuran e company ever. 10 out 10 I,don't recommend.
PLEASE READ!!!! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE: RUDE DISHONEST INFLAMMATORY SLANDERING. Working with New York Life for my leave of absence has been one of the worst experiences of my life. After this experience, I am stunned they are still in business especially as I work in customer service for a high value furniture company, & we would NEVER treat a client as I've been treated. I lost my home & all my possessions in Hurricane ******. This was following other ************* which resulted in 5 yrs of severe d... read more
We are a funeral home in ******** that routinely helps families process life insurance claims with a variety of insurers, including New York Life (***.) I am the owner of the funeral home. I can definitively say that *** is one of the most difficult life insurance companies to work with and routinely treats policyholders with a rude, hateful, and uncooperative attitude. Perhaps worse yet, the families of deceased policyholders are often spoken to in an authoritative and condescending manner. We worked with a "customer servic... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 400 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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