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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give them zero stars if it is New York Life Group Benifits Solutions. I worked for Vitro Architectural Glass over 22 years and paid for this benefit. New York Life Group Benifits Solutions is their name. I went out from work in Nov. 2021 due to back issues. Had issues with paperwork being faxed( they didn't have their name or mine on documents, nor fax number, so for three months no income coming in. I was told to get form needed for doctors off ****** and walked through how to get it. They could not tell me how to get for... read more
Business response:
We understand the customer's disappointment regarding the overpayment on the claim. We advised the customer that there is no policy provision that allows for us to waive the overpayment, no matter the cause. However, we have indicated to the customer that we are willing to arrange a reasonable reimbursement to lessen the burden on the customer. We encourage the customer to contact our Overpayment Recovery Team to discuss her options.
I dont even one to put one star. They are the worst company to EVER deal with! I have been out of work for months, mainly due to my mental health. Stress is not good for me and sends me into a downward spiral. New York Life has asked me for my psychiatrists paperwork for over a month! Every time my psychiatrist sends it, they say they dont get it. I sent it to them myself with Email receipts, a phone call saying they DID receive the email (she didnt see it at first she said - she had to scroll through the emails because ther... read more
I've had several issues with NYL within the last 10 years. However, it's time for a change. I had surgery over 2 1/2 months ago. I filed before my surgery about month and a half because they take so long. I sent over the form stating my prediction for surgery during that process of filing. After surgery I sent in the discharge papers to show proof of my surgery. At the end of nearly 2 months they sent letter stating I had been approved for *** but my STD is still pending and the are still trying to reach out to my doctor for... read more
Business response:
We understand the customer's frustration regarding the delays with her claim. Our records show that the surgery date was 5/1/24 but the customer's last day worked was 1/26/24. Our ***************** does not have a phone number on file for the customer. In addition, the customer's employer has not responded to our requests to clarify the dates. We encourage the customer to contact her Claim Manager, ******, at *********************** to resolve this issue.
They sent due to me a check and after 2 days of calling and advising that the check can't be cashed all they keep saying is someone will call you back and they never do. So meanwhile me and my kids are struggling while they do nothing. After calling multiple times nothing was done. I am completely disgusted in the way they chose to not handle my situation and treated me as a customer, definitely not valued nor handled correctly or at all. Even after being told, they have emailed someone, I had to ask why the check is was sim... read more
Business response:
We understand the customer's frustration with this issue. **************** is extremely important and we have escalated this issue to the appropriate levels of management to be addressed. Our records show that our Senior Claim Manager contacted the customer on 7/17/24 to advise that the issue with the payments is resolved. In addition, we show that the customer has cashed all her payments. Should the customer have any questions, they may contact their Claim Manager, ******, for assistance.
Being getting the run around for months on my disability claim. I requested to speak to my case manager over 2 months ago and still havent heard from them. Total scam!
Working with this company has been extremely frustrating and disappointing. After being a victim of domestic violence, I've had to struggle with this company endlessly regarding my health conditions. It's been four months of no payments and my claim being under review. There's no consistent communication. Voice messages and email left without a response. Letters are sent requesting information that wasn't included with the letter. Overall I'm very disappointed with this company and the way is in which they choose to handle t... read more
Takes forever for your employer and them to get their medical records straight so you are on hold to get your money
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an ongoing investigation and often are waiting for updated information to extend benefits. According to our review, the customers benefits have now been extended to 7/14/24 and she is paid through current. Should she require additional time bey... read more
Company is horrible. M employer works contracts with this company for disability. They have employees that do not like to do their jobs. Delayed my surgery time by weeks, because case worker decided to extend vacation for several weeks. ?No communication.
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on June 20, 2024 to obtain more information and try to assist with the concerns they are having. If the customer is willing to provide more information to us full name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
If I could leave 0 stars I would. This is a joke of a company, that does not want to pay people back what they put in. Was on short term disability for having a child (2nd) and it took 2 months to recieve my check, after having to call them weekly and them sending me on wild goose chases for paperwork and office notes. My doctor advised me to take 12 weeks off because of my PPD and there medical team decided it is not extensive enough for them to pay the additional 4 weeks. Which just makes the condition that much worse, wil... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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