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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I hate New York life these benefits come out my check for me whenever I need it I work hard for this and they put you through a lot just to get it my worker name ***** has no compassion nor a heart when it comes to my needs when things change in my case I dont hear from her I have to call in and find out the other customer service representatives are HORRIBLE I call and ask for a supervisor they told me that I couldnt talk to a supervisor so I called everyday I found out the supervisor was named **** I called everyday for he... read more
they will take your money but will not pay a claim on death
Contract no# A12063903 I told the agents at least 3 times I wanted my policy to start on September 28 and payment on October 3 . I paid on September 26 . Now I was told they started my policy on September 2nd ! ? So now I owe another payment of $$136.83 I dont have ???? Im going to leave a negative review every week until this is corrected ! Beware of this insurance company !!!!
I filed a disability claim in July and have encountered continuous delays, miscommunication, and negligence from this company. Despite my doctor and employer faxing the required documentation multiple times, it took over a month for the company to acknowledge receipt. I was repeatedly told they had all the necessary information, only to later receive letters stating more was needed.Attempts to contact my claims manager were unsuccessful for over a month and a half. Eventually, I was assigned a new manager and filed an appeal... read more
I'm on long term disability due to an unexpected health issue. ***************** with *** when i had to stop working. After applying, i was eventually approved (60% of my income). My monthly payments started with the caveat that I needed to apply for SSDI as soon as possible, or they would stop my *** payments. I applied. Every month since i was approved, I get monthly calls asking when would i be returning to work. They ask for doctors notes and inquire about my health issues (violating HIPPA), but they inform me that If i ... read more
I'm on long term disability due to an unexpected health issue. ***************** with *** when i had to stop working. After applying, i was eventually approved (60% of my income). My monthly payments started with the caveat that I needed to apply for SSDI as soon as possible, or they would stop my *** payments. I applied. Every month since i was approved, I get monthly calls asking when would i be returning to work. They ask for doctors notes and inquire about my health issues (violating HIPPA), but they inform me that If i ... read more
The customer service is absolutely horrible. I called with my husband on the phone to stop the auto draft payments on his life insurance policy. Guess what they did not stop the auto draft and money was taken from my account. I understand them not being able to talk to me since my husband is the policy owner but why not do what was asked when we did the right thing and called with him on the phone authorizing me as his wife to talk to the customer service.This isnt the first encounter with their customer service department t... read more
So sad. I feel like Ive been robbed and I feel like the sales tactics are Elder Abuse. **** is obviously for elderly people. I saw that I could get Life Insurance on myself and even though the premium amount was a stretch I have an autistic grandson who will need a lot of care after were all gone so I signed up for the insurance. I have been paying nearly $200.00 for the past year. Then yesterday I got a letter saying that my premiums would be going up and the policy would end when I am 80!!! I am 66 and in excellent health ... read more
I have been off work with back pain and issues since 8/05/2025. I filed the week after. Initially approved for 2 weeks. Got a check. Still out of work for the same issue sent records in they havent extended my claim and every time I contact them I get a different story. It was first they got my records but they needed another paper from my doctor. Then it was they were waiting on my records which I sent in and they said it would take 5 business days to review. That was 10 business days ago. Again today I sent more documents ... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 418 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
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