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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*** denied my short term disability claim due to their medical professionals opinions. My case manager ******** contradicted herself numerous times over the months of stress caused by this never ending process. They force you to eventually give up even though your doctor states that you cannot work due to injuries. They dont even bother to look into what your job actually is. They will always use the doctor didnt provide notes excuse. Its their get out of jail free card. Asking your doctor numerous time to provide notes is a... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. **************** is extremely impor... read more
This is the absolute shadiest insurance company I have ever had to deal with if your company offers you insurance through these people understand one thingthey skimped and you are getting a policy that is about as good as rotten trash.
Business response:
If you elaborate on your concerns, a team member can review your file. If you would like to submit a formal written complaint, it can be emailed to ****************************
This company is by far the WORST!!!I Oct.1st I started a **** claim for my place of employment. I was approved but because my husband had a claim prior to mine because of his health .So I was told the federal government only allows me to use 456 hours a year so I would have to file *** instead...this has been a night mare employees express during open enrollment how one call to have something corrected ends up being eight calls I spend my whole lunch speaking with someone about the same thing over and over until you have to ... read more
Business response:
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we regret that the customer had a poor experience with our **********************. Her concerns were escalated to the appropriate levels of management to address. On 1/3/25, the leave Manager contacted the customer, addressed her concerns and provided clarification of the duration of her **** claim. Should the customer have any other concerns, they may contact their Leave Manager, ******** at **************.
This by far is the worst company that I have had to deal with .On December 8th I contacted New York life because I have t o report time for incapacity for the type of leave rhat I have (ADA).I try to fo everything on line because I HATE having to even contacting them because it's ALWAYS overwhelming!!! I accidentally entered the wrong date for my absence but called immediately when I realized what I had done. Instead of reporting 12/7 I entered 12/14 and called to let them know what I had done on 12/8 spoke with a rep that I... read more
*** will do whatever to stall, delay, deny benefits. I was already on *** disability when my doctor report that I would need to be out of work for an extended period of time. I contacted *** on 11/19/24 to start the claim transition from **********. The *** advocate told me that the *** advocate would call me by the end of the week or within 36 hrs at the latest to gather all the information, and provide me with the forms, needed to begin the *** claim. No one ever contacted me! I have call and requested a call back every da... read more
Business response:
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we sincerely regret that the customer experienced delays and poor service. We acknowledge that there was a delay in both the initiation of the claim review and in reaching out to the customer initially. We apologize for any inconvenience this has caused. The claim manager involved has been given feedback regarding these delays to help improve our service moving forward. The claim review was completed on 1/3/25 and the clai... read more
This insurance company sucks!! Still waiting on my first paid family leave check from December 6th.. keep track of your dates cuz they s**** you there too
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. According to our review, our Leave Manager attempted to contact the customer telephonically on 11/26/24, 12/4/24, and 12/11/24. The customer returned the call on 12/12/24. On 12/20/24 we received information regarding the customers wages on 12/20/24. On... read more
It’s obvious NYL didn’t look at my medical information and job description. Without going into detail, because I don’t believe NYL remotely cares, no objective person would think it’s reasonable for me to continue working.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. According to our review, our ***************** was requesting documentation from the treatment provider and were having difficulty obtaining the information required to approve the claim. However, the information was received and the claim is now active... read more
I feel like the motto at New York Life Insurance company is "Prolong the process for as long as you can, so we can pay out as little as we can. If possible, don't pay them at all. That's a win for us!"Don't use New York Life Insurance company. They don't want to actually help you. This business doesn't care about your medical issues or grief.
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. According to our review, our ***************** was requesting documentation from the treatment provider and were having difficulty obtaining the information required to approve the claim. However, the information was received and the claim is now active... read more
Hello,I have been paying my life insurance online for over 3 years. One day while I was trying to pay for my life insurance, I all of sudden didn't have access. I didn't get any email or letter stating that there was a problem or breach. If I wasn't as old as I am and If I knew I could get some life insurance somewhere else, I would drop my policy. They are very unprofessional, I will never recommend them.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 350 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
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