New York Life Insurance Company

Ve S 

on BBB

a week ago

I'm on long term disability due to an unexpected health issue. ***************** with *** when i had to stop working. After applying, i was eventually approved (60% of my income). My monthly payments started with the caveat that I needed to apply for SSDI as soon as possible, or they would stop my *** payments. I applied. Every month since i was approved, I get monthly calls asking when would i be returning to work. They ask for doctors notes and inquire about my health issues (violating HIPPA), but they inform me that If i ... read more

Sara W 

on BBB

2 weeks ago

The customer service is absolutely horrible. I called with my husband on the phone to stop the auto draft payments on his life insurance policy. Guess what they did not stop the auto draft and money was taken from my account. I understand them not being able to talk to me since my husband is the policy owner but why not do what was asked when we did the right thing and called with him on the phone authorizing me as his wife to talk to the customer service.This isnt the first encounter with their customer service department t... read more

DeAnne V 

on BBB

2 weeks ago

So sad. I feel like Ive been robbed and I feel like the sales tactics are Elder Abuse. **** is obviously for elderly people. I saw that I could get Life Insurance on myself and even though the premium amount was a stretch I have an autistic grandson who will need a lot of care after were all gone so I signed up for the insurance. I have been paying nearly $200.00 for the past year. Then yesterday I got a letter saying that my premiums would be going up and the policy would end when I am 80!!! I am 66 and in excellent health ... read more

Jennifer H 

on BBB

2 weeks ago

I have been off work with back pain and issues since 8/05/2025. I filed the week after. Initially approved for 2 weeks. Got a check. Still out of work for the same issue sent records in they havent extended my claim and every time I contact them I get a different story. It was first they got my records but they needed another paper from my doctor. Then it was they were waiting on my records which I sent in and they said it would take 5 business days to review. That was 10 business days ago. Again today I sent more documents ... read more

Paul H 

on BBB

3 weeks ago

My husband was to receive his check on Thursday 9/2/25. So when he called they told him Thursday or Friday. Well guess what still no check. We have bills to pau. They told him because of the holiday it was sent 8/30/25 when the holiday was 9/1/25. So not sure why it was sent late before the holiday. They dont understand we have bills to pay, and need gas to get him to appointments and me to work. Thank you for bringing this matter to our attention. According to our records, the benefit payment in question was issued on 8/25/... read more

Justin G 

on BBB

3 weeks ago

I have been extremely frustrated with the handling of my short term disability claim through New York Life. I submitted all required documentation promptly, and when I called to confirm, I was told everything was received. Despite this, weeks have gone by with no resolution.Each time I call for an update, Im told the claim is still under review and to allow another business day. Additionally I keep being told that my claims representative will call me back within the day. These promised timelines pass with no progress. Even ... read more

Daniel M 

on BBB

3 weeks ago

THANK YOU MRS ******* FOR EVERYTHING! i had a painless experience with NYLGBS and i must say, reading alot of the reviews im saddened they did not have mrs ******** AGAIN thank you so much for this stressful 4 months!! im back to work and ready to rock Thank you for taking the time to provide this review. We are happy we could serve you during a difficult time. We value your feedback and have shared it with our ****************** We value your input and wish you well with getting back to work. 

Scott G 

on BBB

3 weeks ago

How can a company who owns, **********, *************************** I think is the one. I know there's a ****** name in it. And themselves are not part of the Better Business bureau? I have been trying to receive money from my late mom who passed away in May of 2025. What I thought was going to be simple since I gave all the proof and paperwork they need it. They kept wanting more, they told me they couldn't change the address because it has to go to the person who made the policy. She's dead, she doesn't live there. So they... read more

Artevius S 

on BBB

a month ago

I had a very frustrating experience with New York Life. After canceling my policy, I was told I would receive a refund, but I only received part of it and never got the rest. I called multiple times and spoke with the surrender team and solutions department, but nobody wanted to take responsibility or help resolve the issue. To make matters worse, my agent stopped responding to me and completely ghosted **** trusted New York Life with my money, but instead I feel like I was misled and ignored. A company of this size should h... read more