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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My father bought a $75,000 life insurance policy through New York Life insurance in 1987. He never missed a payment and his payments were never late. Now, at the age of 86, it has been cancelled because he didn't pay his $100 premium by end of year 2024. He is 86 and tried to pay on the phone once he figured it out. Unfortunately, he was confused during the automated phone call and thought he made a payment. He alerted me to the issue when he recognized the problem (I am his daughter) and I called multiple times and sent an ... read more
AARP and New York Life insurance turned my wife and I down for GUARANTEED, no medical questions, Life insurance. This would be false advertisement I would think.
I filed on 01/07/25 &its been difficult since. They constantly ask for additional documentation from my OBGYN and my Behavioral Health Therapist. All information gets provided and just recently they asked for a 2 question form to be filled out by my obgyn asking why my condition interfered with my job and they stated they have not received any response back from my obgyn. I reached out to my doctors office and they stated they hadnt received any further requests from ***. I then called *** and every *** I get tells me the in... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. **************** is extremely impor... read more
I have New York Life for my short term disability and they refuse to pay me although I have given them all the paperwork they requested. Every time I give them the paperwork they requested then they give me another set of paperwork and several different excuses as to why they can not pay me for the 6 weeks I was out for surgery. They take money out of my paycheck but refuse to pay me for my claim. I will not recommend them to anyone else. I will definitely tell everyone I know exactly how New York Life has done me so they do... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that the claimant satisfy all the provisions of the policy to receive benefits. In this case, we were required to determine if the customers condition is considered pre-existing according to the policy terms. We requested medical records for the period of 10/2... read more
*** denied my short term disability claim due to their medical professionals opinions. My case manager ******** contradicted herself numerous times over the months of stress caused by this never ending process. They force you to eventually give up even though your doctor states that you cannot work due to injuries. They dont even bother to look into what your job actually is. They will always use the doctor didnt provide notes excuse. Its their get out of jail free card. Asking your doctor numerous time to provide notes is a... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. **************** is extremely impor... read more
This is the absolute shadiest insurance company I have ever had to deal with if your company offers you insurance through these people understand one thingthey skimped and you are getting a policy that is about as good as rotten trash.
Business response:
If you elaborate on your concerns, a team member can review your file. If you would like to submit a formal written complaint, it can be emailed to ****************************
This company is by far the WORST!!!I Oct.1st I started a **** claim for my place of employment. I was approved but because my husband had a claim prior to mine because of his health .So I was told the federal government only allows me to use 456 hours a year so I would have to file *** instead...this has been a night mare employees express during open enrollment how one call to have something corrected ends up being eight calls I spend my whole lunch speaking with someone about the same thing over and over until you have to ... read more
Business response:
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we regret that the customer had a poor experience with our **********************. Her concerns were escalated to the appropriate levels of management to address. On 1/3/25, the leave Manager contacted the customer, addressed her concerns and provided clarification of the duration of her **** claim. Should the customer have any other concerns, they may contact their Leave Manager, ******** at **************.
This by far is the worst company that I have had to deal with .On December 8th I contacted New York life because I have t o report time for incapacity for the type of leave rhat I have (ADA).I try to fo everything on line because I HATE having to even contacting them because it's ALWAYS overwhelming!!! I accidentally entered the wrong date for my absence but called immediately when I realized what I had done. Instead of reporting 12/7 I entered 12/14 and called to let them know what I had done on 12/8 spoke with a rep that I... read more
*** will do whatever to stall, delay, deny benefits. I was already on *** disability when my doctor report that I would need to be out of work for an extended period of time. I contacted *** on 11/19/24 to start the claim transition from **********. The *** advocate told me that the *** advocate would call me by the end of the week or within 36 hrs at the latest to gather all the information, and provide me with the forms, needed to begin the *** claim. No one ever contacted me! I have call and requested a call back every da... read more
Business response:
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we sincerely regret that the customer experienced delays and poor service. We acknowledge that there was a delay in both the initiation of the claim review and in reaching out to the customer initially. We apologize for any inconvenience this has caused. The claim manager involved has been given feedback regarding these delays to help improve our service moving forward. The claim review was completed on 1/3/25 and the clai... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 355 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open tomorrow at 8:30 a.m.
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