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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Out of work 07/17/24 due to an emergency craniotomy ( brain bleed ) . Complications after . Return to work 10/28/24 . My NY Life Disability policy was set to pay 60% of my regular wages or about $2700.00 per month . Their conditions state that if someone gets Social Security RETIREMENT benefits that disability payments get offset by that benefit . What a morally bankrupt dishonest set of rules . My family depends on both to pay all the bills and survive . Out of work 15 weeks and got $1,777.33 from NY Life .Yes I should not ... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand their frustration and hope they can understand that the disability policy needs to be administered according to its terms and provisions. The employers disability policy states that disability benefits are reduced by Other Income Benefits the customer receives or is assumed to receive. Other Income Benefits include but is not limited to Social Security disability and retirement benefits. As the customer was receiving Social Secur... read more
If you have any medical issues new York life insurance won't give you life insurance guaranteed life insurance is a lie
I had to file for **** to travel to provide care for my daughter after her surgery and NYLGBS communication has been sparse and not efficient. They do not send any email or text notifications that correspondence has been uploaded to your claim online and their Absence Managers do not follow-up with phone calls to ensure information is received or that there is missing information from paperwork. I spoke to another absence manager and still did not receive another follow-up that any information was missing from my primary abs... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. We contacted our **************** who indicated they attempted to contact the customer to verify additional information at the start of the leave and left a message on 10/2/24 and 10/8/24. The customer returned the call but the Leave Manager wasnt notified that she had called with the information. In addition, our Leave Man... read more
I am A>G> ****** 3rd. I was/am por for step sister who passed 10-29-2023. She left behind a 51 yr old son with the judged mentality of a 11 or 12 yr old. He in a state service ********************** system. They provide an apartment which he lives in. They provide a person who takes **** to Drs appointments etc. Also take him grocery shopping. **** works 3 hrs a day for 4 days a week called ************. He is moninitored at work and they report he works well at what ever level they think he's capable of. His wages are depos... read more
I was in the hospital in February I suffer from long haul Covid I have been in the hospital three times since I had it so February I was admitted to hospital *** paid me two checks after that I have not received a short term disability check since till this day. I did what they asked but they would say I didn't send something or the doctor didn't send something . So I was in the hospital June same thing couldn't breathe went to hospital by ambulance stay three or four days. The nurses looked over my notes and took upon thems... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, although the customer reported she was unable to work, we determined that the findings in the available medical records failed to support a level of severity in her condition to prove that she was Disabled. Our ... read more
My husband turned 75 and was sent a letter about a rate increase. He took the paperwork with him to his job offshore in ***** and told me he would look everything over. he returned to our home on September 25th, went to bed and never woke up. (All aarp paperwork was in his travel bag). I explained this in the phone and quickly received a letter that policy was not in force, you are getting zero! Mind you he has been paying on this policy $10,000 since 2007! When somebody works offshore communications can be complicated! This... read more
This is the second claim I have had on the same knee. The first time it took 4 weeks to send out my paperwork. Only after I talked did someone do there job. I filed the second claim a week early and asked if there is going to any issues getting this in a timely manner. 10 business days as you are legally supposed to provide. Once again it room 18 business days to send the packet. I had the doctors office fax it on the 15th. I watched her fax it with the fax number provided.I called today and what a surprise you didn't receiv... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an investigation and often wait for supporting documentation to approve benefits. However, there were opportunities for our ***************** to process the claim more quickly. We apologize for this oversight. Upon receiving this correspondence,... read more
Our experience with NY Life Insurance Company: 10/2021, first for *** and later for **** Once the *** went into ***,we hired a lawyer in advance of the conversion.We were able to receive *** benefits in a timely manner because we jumped through the hoops and paid for legal advice. *** reports, ***, and many other items required. We spent about $8000 in legal fees. Once *** was approved, a requiremen was to apply for ****. After 3 trys, and an administrative law judge hearing, he was given a "favorable decision" letter. This ... read more
Business response:
Based on the information provided we are unable to determine which specific claim the customer is referring to. We sent the customer an email on 10/22/24 to obtain more information and try to assist with the concerns he is having. If the customer is willing to provide more information to us - incident number for his claim, DOB, etc - we'd be glad to look into this further.
I filed a claim for short term disability in the first few weeks of July (had wanted to file earlier, but my ortho doc was out of town), and it took until mid-August to get my claim approved. It was only approved until August 7th, and re-approval was required to keep my checks going, as I am going to be off until at least November . I was given very little direction on the next steps in my case, and it took many phone calls and visits between New York Life and to my doctor to try for re-approval. On September 23rd, the paper... read more
Business response:
We understand Ms. King’s frustration regarding the handling of her claim and the service she received. Customer service is extremely important to us, and we regret that Ms. King has had a less than favorable experience. We escalated the customer’s concerns to the appropriate levels of management to address. As of 10/11/24, our claims department completed the review of the updated information received on Ms. King’s claim and have extended her benefits. Additionally, a Senior Claim Manager attempted to reach Ms. King on 10/11/... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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