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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
New York life is a s***** company. They deny claims so they don't have to pay out. I went out of work in aug for mental health. It took them 7 days to reach out to me to say that they faxed the paperwork over to the doctor and not getting anything back. So I call the doctor, get the info needed fax+. Reach out to the doctor *** said they faxed it. When you speak with an agent from nyl they say they didn't recive what the doctor sent. My claim had been open since 8/20 they denied my claim on Sept 10. From my understanding the... read more
Business response:
We regret that the customer had a poor experience with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the policy terms. Customer service is extremely important to us and we have escalated the customer’s ... read more
They company automatically changed me from paper notice and notifications to online. Calling the company results in them dropping/losing the call and not calling back. Trying to get account information and close an account in after four calls all result in a hang up or lost call on their end resulting in no way to close an account.
My company have information to then and the claim manager did not do her job in a timely manner and after multiple tries to contact with no contact back. After I was due for my payment on Sept 1 and selecting starting a new claim everyday I called and a while week they day they sent a check I have never received that check and it is 7 days later. You can give whatever excuse you want mail does not take that long you did not mail it like you said that day. And so after maybe more hours in the phone the last few days was suppo... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an investigation and often are waiting for supporting documentation to approve benefits. According to our review, the customers benefits have now been approved and he is paid through current. We show that the check issued on 9/6/24 has been cash... read more
This company took two payment I made to them, then claimed they hadnt received it. They did not want to see evidence that I did make those payments. They even had locked me out of my account so that I would need to call them to pay again the two payments I had made. For anyone out there their agents do not want to help at all, they kept asking for the two payments I had made to them. They kept all the money I have paid to them and still refuse to clear this problem. This is a HORRIBLE !! Company to deal with.
Today is 9/4/24, my benefits for *** should have started back in 8/5/24, when I have exhausted all use of temp disability on 8/4/24 my file been is been open since feb 20/8/24 you would say a responsible agent or for that fact not only the "case manager *******" but the broker in charge of ********* files. I'm so sure she is always behind with all her cases or she is targeting me because I'm hispanic? I have received call about 3 to 4 weeks before my short term disability was going to end so you can get the information neces... read more
Business response:
We are sorry to hear that **************** has been frustrated by the handling of his claim by our claim staff. Feedback has been provided to the appropriate management for any necessary coaching for our staff. Please note, as of September 4, 2024 ******************** claim has been denied. Detailed letter has been sent to him on our decision, including his appeal rights.
So far in my experience with this company they are disorganized, ready to collect on everything unready to answer anything, and their agents will hang up on you. My grandma wanted me to take over the profile, seems like no big deal, but to AARP you neither as well have never tried. Because my grandma isn't near me and she doesn't know how to call and do any of that. So, I can't do anything with my supposed policy except send them money over mail because I can't access the website. I can't take ownership of the account, becau... read more
Business response:
We have contacted ************** and believe this matter can be quickly resolved.
If there was a business I could personal shut down, it would be this one. NYL is/was my companies STD/LTD provider for us employees. I went out on STD on 4/10 due to abdominal pain and was rushed to the *** I have been undergoing multiple tests and still actively under the doctor's care. They have not figured out what is causing me such immense pain. My STD was approved then "closed" 2 weeks later on 5/31. I have since been fighting with them to get things approved or reopened. It is now 8/7, I have not been paid since 5/31,... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The plan requires that we receive proof that the customer is Disabled according to the plan terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the plan terms. However, the customer has since appealed that decision and our **********... read more
My mother died back in February 2024. She had a life insurance policy through AARP/New York Life. Her health deteriorated to the point she let her bills go unpaid. I did not know that had happened until after she died. When I filed a claim it was denied due to missed payments. I filed an appeal and sent a letter from her cardiologist explaining her condition. The appeal was denied again. The supporting documentation from AARP/New York Life that was sent to me only showed the missed February payment, the month my mother died.... read more
My mother passed away May 26, 2024. I was her poa before death, and executor after. She wanted her beneficiary changed 5 days before she passed, as her husband (the then beneficiary) was in a nursing home with Alzheimer's. We did this online at her request. We notified them of her death, and sent all requested documents. We have gotten nothing but a runaround and are being told still 2 months later, it is under review. She paid her premiums for almost 19 years, and now they wont pay the small 10k policy. They are making a te... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on August 15, 2024 to obtain more information and try to assist with the concerns they are having. To date, the customer did not respond to provide any additional information we had requested. If the customer is willing to provide more information to us the insureds full name, incident number for their claim, DOB, policy number, etc - we'd be glad to look into this further.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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