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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Short term disability department is no good going on 4 weeks with no money and bills are piling up I am almost broke without it Thank you for bringing this matter to our attention. We appreciate the opportunity to address his concerns. In reviewing our records, the customers claim was received on July 17, 2025. After verification of medical and eligibility information, the claim was approved, and the first benefit payment was mailed to the customer on August 4, 2025. A second benefit payment was mailed on August 7, 2025. On ... read more
i have a life ins policy with new york life and i pay my premiums on their web site. on a thurs., had some difficulty with my login to pay my august 2025 premium. after three calls to customer service (with no prompts to select pertaining to my problem) and on each call having to verify my credentials and state the difficulty i was having, on third call i finally talked with someone who had a partial solution to my difficulty and i paid my premium with an ok using my saved info. my login difficulty would be by a **** that on... read more
*** has transitioned me from **********. I havent received a payment from them since beginning of June from my last payment out from STD. All of my documents from the doctors have been sent in since July 16th. They told me 3-5 business days and Ill get an answer. It is now July 30th and I havent yet to receive an update. Ive been trying to get a hold of my case manager and I believe my case manager is deliberately choosing to ignore my calls because I had a representative tell me that she did not want to speak to me one time... read more
On Feb 6, I suffered a stroke. Filed a claim that turns out got lost in a computer error. Had to file again, and the person taking the info for short term disability put the start date as Feb 2nd instead of the 7th although corrected him 3 or more times. So I start receiving payments and everything is ok. I get my disability approved until June 23. On or around June 11th, I call and ask if my policy will cover me returning part time up to 40 hours, meaning if I go back for 20 hours a week will they pay 80 percent of the rema... read more
NYL is the worst Insurance Company that any person has to deal with. They love to deny or holdup claims, even after my ** has sent everything needed to continue my STD claim. 4 weeks waiting for a payment now, nobody calls with an update, Claim Manager is horrible, either not available or not in office. Dont bother leaving a voicemail, they never return your call. Rude **************** agents work at this **********************, I have lost all patience with this company, NYL doesnt care about people. Now, all my bills are l... read more
NYL is the worst Insurance Company that any person has to deal with. They love to deny or holdup claims, even after my ** has sent everything needed to continue my STD claim. 4 weeks waiting for a payment now, nobody calls with an update, Claim Manager is horrible, either not available or not in office. Dont bother leaving a voicemail, they never return your call. Rude **************** agents work at this **********************, I have lost all patience with this company, NYL doesnt care about people. Now, all my bills are l... read more
Horrible company, my claim was approved I received one full payment and nothing else. I called to see what was the issue and I was told my doctor havent returned the medical form so I go to the office and get the receipt from the fax . So I call back and let them know that it was sent . I keep getting told it wasnt received then they want doctors notes . I sent everything in and now I have to wait on my case manager which she is never available. This company is a joke Im facing eviction and repossession and Im currently seei... read more
Business response:
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand their frustration and hope they can understand it is our goal to administer the policy according to its terms. The policy requires that we receive proof that the customer continues to be Disabled according to the policy terms. In this case, there was a delay with receiving the medical documentation to extend benefits. However, the information was received, and the claim has been exten... read more
I am extremely disappointed with the way New York Lifes third-party short-term disability claim handling process has been managed. From the start, the experience has been unnecessarily stressful, disorganized, and frankly unethical.Despite calling multiple times and speaking with different representatives who all assured me that notes were being added to my claim file, there has been zero meaningful follow-up or resolution. My claim has been left in limbo, and I am left without answers, updates, or the basic decency of timel... read more
I am an employee with a large healthcare organization in ********, and New York Life (NYL) is the disability insurance provider offered through our employer for a monthly fee.After submitting all the required documentation from my medical providersincluding my diagnosis, diagnosis code, and clinical input from both my psychiatrist and therapistNYL acknowledged receipt of this information. Despite this, they are now claiming they require further clarification from my doctor.This is extremely concerning, as *** had already app... read more
Business response:
We appreciate the opportunity to respond to the concerns raised regarding the management and communication associated with the customers disability claim.The customers claim was approved on 5/13/25. Once a claim is approved, New York Life conducts periodic reassessments to determine a customers ongoing eligibility for disability benefits. As part of this process, we may request updated information from the customer and/or their treating providers to verify continued impairment. This is consistent with the provisions of the p... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.7 star rating with 400 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is closed now. It will open at 8:30 a.m.
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