New York Life Insurance Company

Steven M 

on BBB

2 years ago

Long ********* Insurance Underwriting disapproves applications due to a revelation of certain mental illnesses (listed in their Underwriting guidellines) that *** appear on the applicant's medical record. The problem here is that NYL Underwriting fails to consider how the mental illness has been managed and/or how it affects the applicant at the time of application, even despite a supportive letter from a ******* Care Physician or other relative care giver. Coniditions such as hypertension which *** also be cause for disqual... read more

Alana J 

on BBB

2 years ago

For two months, I have been trying to get New York Life to roll over an account into another account. I had to switch companies due to a job change. New York Life has not cooperated at all, and they told me exactly what I would. need to do, I did it, and still-nothing!!!!! The customer service is atrocious. I would never do anything with them again. I am disgusted with the way they have handled my situation. 

Hilary P 

on BBB

2 years ago

Absolutely the worst when it comes to short term disability. Was told I would need to a thing when it came to checks being issued on a regular basis. The entire 4 and half months on short term I fought for a check to be sent. I had to call for days before someone would escalate the situation. I never got calls back from supervisors or case workers. Now I find out they never took federal income taxes out as I requested and sign a form for. So now I get to pay the *** back because of their inability to process paperwork correc... read more

Peggy K 

on BBB

2 years ago

I am writing this in regards to agent *************** of NYL insurance. *** was considerate, patient competent and knowledgeable while helping my sister and I as well through the process after the passing of her husband. While handling the claim he very quickly brought the account to settlement. We highly recommend *** to anyone seeking a new agent. 

gary p 

on BBB

2 years ago

terrible company to do business i did apply for universal life insurance for my wife she came from ***** 4 month ago with green card application go thru good and telephone interview done and medical done too after that they took 3 weeks and i haven't heard anything so i did call my agent she say your application is reject because she only been here for 4 month so i did ask them why did you guys took my medial exam and phone ineterview and 200 dollar if we already told you she been here for past 4 month they say we have our p... read more

Glenn M 

on BBB

3 years ago

New York Life Insurance - Long-term care insurance apparently has a business practice to urge customers to cancel their policy once it is, possibly, nearing implementation by a HUGE increase in the monthly billing. This increase from one annual period to the next has been a whopping 80%....... Of course there isn't any change in benefits for the HUGE increase. This is my personal opinion based on what was sent to me and forcing me to cancel a policy that I have paid for for many years in which New York Life has utilized the ... read more

Ana D 

on BBB

3 years ago

They have zero customer service. I filed a claim for emergency care and its been almost 3 months and no resolution. I tried several times to reach the adjuster assigned, *********************, but it is impossible. They do not even give you a number to speak with your handler. They asked me for every medical record which I provided and eventually they told me they cut me a check and it was being overnight to me and it was never received. I called them and they have no answer now they say they are reviewing information. This ... read more

James R 

on BBB

3 years ago

OMG, IVR (call routing system) just hangs up for no reason. I suspect they blacklist people that are not woke. 

Shane M 

on BBB

3 years ago

Ive had policies with ** for over a decade . However, in the past 6 years I have seen this company turn absolutely horrible . I wont even bother going into most of my issues. Instead I will stick with the purely financial issues. My husband and I started a policy for him. His rate came up high after examination (due to stress ,covid, my pregnancy) I had to be at the hospital three times a week because I had pregnancy complications. So he had to resort to eating crappy Hospital food . We werent interested in the policy but th... read more