This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My company switched to them and it's been a nightmare after I developed Long-COVID in 02/2021. Constantly asking my providers or additional information, constantly stating they didn't receiving information from providers, constantly stating they sent out requests to providers, but my providers insisted they never got anything even though my providers never had a provider getting information from other providers. ************ wouldn't return phone calls to me, but would to my manager. Reps would provide different information,... read more
I had been working with my company over over 4 years. We has short term, that got sold out to NY and I never used either until I have a pregnancy with lots of complications. They fought me everytime I needed anything. And actually denied me and had to appeal it many times! When I did finally get a check it bounced and my account was negative! Then sense it was a Friday in the afternoon I could do anything or contact anyone who could handle this problem! Any idea how hard it is to have a newborn and a negative bank account?! ... read more
They are completely unresponsive. I have tried to contact my agent or any agent for about 6 months. I am about to call my bank and stop my life insurance payments from the auto deduct to them. I call the customer service phone number and they tell me someone will call me and they never do. They say there is nothing they can help with they just answer the phone. The satellite office and the agent I am assigned to don't even have voice messaging on their phone number. It is all very strange. Im starting to think they are colle... read more
My wife called them just to change an address & phone number. They wanted to charge to do that!! I've never heard of this but it sounds fishy to me.
Business response:
We have reached out to the client directly on 7/19/21 and 7/29/21 requesting additional information as we are unable to locate a policy/account with the information provided. To date, we have received no response from the client.
Would leave zero stars if possible. My recently deceased Mother had a policy with this garbage company. We notified them within 2 days. It's been nearly 6 weeks and they have not sent my check. They use regular mail, just a stamp, no return receipt, no tracking number. They are in FLORIDA but their company name is NEW YORK LIFE. They refuse to send a new check by ***** or 2 day Priority mail even when I offered to pay the postage. Terrible people don't give them your business!
This Company denies everything. We are getting an attorney because of their constant denials. I would never purchase anything from them again.
It’s a scam company they take your money and then you can’t reach them when you change banks please don’t use them all they do is take your money
Short-Term Disability Claims - needing assistance while struggling with depression - you will have to be mentally insane completely for them to cover it! They will request documentation over and over again that they already have just to prolong the denial. If you aren’t mentally insane, they will not pay short term disability. Doctors notes & recommendation all say I’m unable to work…. They focus on if you’re dressed normally, speak clearly, and seem normal. If you do… you’re good enough to work. I sit in group therapy heari... read more
My mother passed away in January 2019. She had a few policies with NYL. My sister in law signed the change in beneficiary form, dropping me and my siblings and adding my brother as the primary. Clear as day, you could see that it wasn’t my mom’s signature and there was no date or witnesses on the change of beneficiary form. There were so many red flags yet New York life stuck with paying out. They are simply not very good at their job and I would never do business with them again. They caused a huge family rift because they ... read more
Business response:
Dear Sir/Madam, I am writing in response to your concerns regarding payment of the claim benefit for the deceased. This matter has been referred to me for review and response. Please accept my apologies for the late response on this matter. Our records confirm we were handling the claim as an adverse claim as multiple parties were disputing the beneficiary. As the parties involved could not reach an agreement on this matter, the claim benefits were referred for interpleader action to allow a court to decide how the benefit... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com