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New York Life Insurance Company
- Financial Services
- New York, NY
About this business
For nearly 175 years, people have worked with New York Life to protect their families and futures. We believe in the importance of human guidance and in trusted relationships built on being there when our customers need us most.
Location details
51 Madison Ave, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been on short term disability for 180 days now entertaining long term disability due too heath condition. New York Life picked up my claim for LTD through employer. It’s been over 6 weeks. No update, no approval not even a phone call back from case manager. Corrupted company.
When I filed my original claim I gave detailed info from my Doctors and myself and my case manager was helpful and I started receiving my weekly benefits but after about 6 weeks it started taking longer and longer to receive my weekly payment, even though it was issued on the exact same day of every week!! So far it has been 2 weeks since I have received a payment and my bills are still do!! My case manager has never returned any of my calls and I finally did talk to a representative, but they just told me it could take up t... read more
Business response:
As of today's date our senior claim manager has called and spoken to **************** about his concerns. Our understanding is that his questions were addressed by the end of the call.
I am sitting here with my daughter who has jumped through hoops with New York Life Short Term Disability for over a month and after endless wait times and numerous voicemails gets a letter in her account saying they have not yet received the faxed information from her doctors. Her doctors have faxed the information 3 times! New York Life has definitely received the information. As stated in so many of these reviews, New York Life's motivation is to discourage you from pursuing payment to them. That is the TRUE mission of the... read more
Business response:
We regret the poor experience ********** and his daughter have had. Without specific further detail on ************** daughter, such as name or incident number or any other identifying information, we are unable to determine her specific claim to investigate his concerns further.
**** *. 10/31/2022 What ever you do , dont buy new york life insurance on a spouse.. me and my spouse was together for over 10 yrs and I took a policy out on him in 2017 with my work job they knew we wasn't married and knew we lived together and took my money every 2 weeks for the policy , well come last year my spouse passed away unexpectedly and I turned the policy in and lord and behold they said oh you wasn't married and so we can't approve it but took my money the whole time we was together and he was alive .. I will ne... read more
Business response:
Per a review of our records in several departments we are unable to locate any policies or contracts associated with the information we received in our database. We apologize that we could not be of greater assistance regarding this matter. If you receive additional information for us to conduct further research, please feel free to contact me directly. We are pleased to assist you.
New York life/*****, they can’t decide what name to go by they can’t pay me. Checks say they have been delivered but I don’t have mine . Case manager ******* will not return calls. Out on short term and paperwork reviews sent in and now Of course they don’t want to pay so one or two little words they don’t have so they have an issue . Do you think a stage 3a cancer diagnosis changes???do you think taking chemo goes away ? Do you know the mental distress these people have put me through and I have no one to turn to for help a... read more
Business response:
Thank you for forwarding to our attention. We have confirmed that our claim staff has called and spoken to the customer about her concerns on October 28, 31, 2022; November 1, 4, and 7, 2022.
Not the best atleast in disability coverage atleast in my experience. I couldn't get approved because I wasn't basically crippling through my condition. They took 2 months just to tell me only this lol. 2 months to deny me. Make sure you have your doctors notate very detailed information, be smart about what you tell your doctors because they will go off of exactly their words like that I can walk just fine and disregard everything else lol and not so much your journey through what you're going through. God forbid you have a... read more
I just recently had a baby via c section my claim manager ***** has refused to call me back, I have left multiple messages expressing my concern that he has sent me the same paper for my dr to fill out which they have filled out completely and sent over and I have to keep getting in my car after having a major surgery to take papers to my dr I called the office to speak to anyone since my claim manager is in the office and never able to take my phone calls and wont return them to sit on hold for a hour for a representative t... read more
I filed for STD back in March 2022 and never heard from the company. I sent several emails requesting an update on my STD claim but never received a response. I have called and left the case manager messages with no response. i was told that the case manager called and requested information from me. I never received a call from the case manager or a voicemail. Now today I receive a letter regarding *** which I don't understand because my STD claim has not been processed. At this point I am going to contact the insurance comm... read more
Absolutely needs investigated by the insurance commission ! They never had any issues taking a deduction from my paycheck for STD and *** insurance but when it's time to pay for a claim they require a claim update every 3 weeks or they close your claim out even though I've had multiple Dr's send in disability claims stating I'd be off a minimum of 3 months which now turned into indefinitely with a cancer diagnosis and major surgery coming with chemo possibly to follow, They want documentation of every doctors visit with prog... read more
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.8 star rating with 332 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 7:00 p.m.
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